1.0 - 5.0 years

0 Lacs

pune, maharashtra

On-site

As a valuable member in this role, you will be responsible for supporting clients and scheme members on complex queries and calculations. Your technical knowledge will be crucial in advising on procedural and legislative changes, as well as enhancing client relationships through budgeting and process improvement. Key Responsibilities: - Communicating with clients and scheme members on complex queries via letter, email, and telephone - Gaining a thorough understanding of the administered scheme details and ensuring activities align with scheme rules - Performing complex pension calculations, entering pension data, and addressing inquiries using automated and manual processes - Conducting chec...

Posted 1 month ago

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Service Delivery Lead - L1 Wipro

5.0 - 8.0 years

10 - 15 Lacs

bengaluru

Work from Office

Role Purpose The purpose of the role is to ensure excellent customer service delivery of all technology solutions and products to clients, through effective project management, service metrics tracking, budget management, issue resolution, optimal resource allocation, and maintenance of a skilled team of all delivery resources for the client. Do Oversee and manage service delivery by meeting all contractual/ SLA commitments Contract compliance & adherence Ensure all SLA parameters are met in the account Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review all projects in the account on v...

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Customer Service Specialist Accenture

7.0 - 11.0 years

0 Lacs

karnataka

On-site

As a Customer Service Specialist at Accenture, you will leverage your 7 to 11 years of experience in the US Retirement Services domain, specifically Defined Contributions. Your role will involve managing processes related to Money In, Money Out, or Institutional contributions with a team of 20-30 resources. You will be responsible for overseeing remote transition, handling process reporting metrics such as SLA, TAT, Quality, AHT, NIGO, RCA, and identifying areas for improvement. Your leadership skills will be crucial as you manage and lead a team of operations professionals, assigning work, monitoring progress, providing feedback, coaching, and evaluating performance. Quality review of high ...

Posted 2 months ago

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Assistant Manager - Retirement Services - Compliance Testing RRD GO Creative

8.0 - 15.0 years

0 Lacs

chennai, tamil nadu

On-site

You will be working as an Assistant Manager in the Retirement Services team at RRD GO Creative, a company specializing in business communications, marketing solutions, and digital productivity. With over three decades of experience, our company focuses on transforming customer experiences through Global Brand Solutions, Smart Work Solutions, and Technology & Innovation Services. Your primary responsibility will be to oversee the Retirement Process, specifically focusing on 401K, Defined Contributions, and Defined Pensions. You will be expected to manage workflows efficiently, meet defined Turnaround Times (TATs), and act as a Subject Matter Expert (SME) for the assigned processes. Collaborat...

Posted 3 months ago

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Job Opportunity For SQL 401K Retirement Helpdesk RRD

5.0 - 10.0 years

4 - 9 Lacs

Chennai

Work from Office

Department Responsibilities : Provide first level support to all departments throughout the organization which includes data extracts, coding reports or solutions, and analysis of application issues reported to determine if they are programming or data related issues. Responsible for converting Helpdesk tickets to Trak ITs if programming issue is deemed. Position Purpose: The Recordkeeping Support Senior Specialist provide user and client support; independently responding to complex support tickets by analyzing code for potential defects and making data updates and/or proposing recommendations for code enhancements. The Senior Specialist provides research findings and results via written doc...

Posted 5 months ago

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