1.0 - 5.0 years

0 Lacs

delhi

On-site

Role Overview: As an International Customer Service Representative (Night Shift) in the fast-paced global Business Process Outsourcing (BPO) industry, you will provide multilingual voice and digital support services to Fortune 500 technology, e-commerce, and fintech clients. Based in India, you will deliver customer experience solutions tailored to North American and European time zones. Key Responsibilities: - Handle inbound and outbound voice calls, emails, and live chats from US/UK customers to achieve first-contact resolution. - Troubleshoot product or service queries, log cases in CRM systems, and escalate complex issues following Standard Operating Procedures. - Meet or exceed daily KP...

Posted 1 month ago

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International Customer Service (night shift) MG Pvt Ltd

1.0 - 5.0 years

0 Lacs

noida, uttar pradesh

On-site

As an International Customer Service Representative (Night Shift) at our fast-paced global Business Process Outsourcing (BPO) company, you will be responsible for providing multilingual voice and digital support services for Fortune 500 technology, e-commerce, and fintech clients. Operating from our India-based contact centre, you will deliver round-the-clock customer experience solutions aligned with North American and European time zones. Your role will involve handling inbound and outbound voice calls, emails, and live chats from US/UK customers, with a focus on achieving first-contact resolution. You will troubleshoot product or service queries, accurately log cases in CRM systems, and e...

Posted 3 months ago

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Customer Service MG Pvt Ltd

1.0 - 5.0 years

0 Lacs

delhi

On-site

As an International Customer Service Representative (Night Shift) in our fast-paced global Business Process Outsourcing (BPO) industry, you will be responsible for providing multilingual voice and digital support services to Fortune 500 technology, e-commerce, and fintech clients. Operating from our India-based contact centre, you will deliver round-the-clock customer experience solutions tailored to North American and European time zones. Your main responsibilities will include handling inbound and outbound voice calls, emails, and live chats from US/UK customers to achieve first-contact resolution. You will troubleshoot product or service queries, accurately log cases in CRM systems, and e...

Posted 3 months ago

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