Business Analyst & Customer Success Specialist Location: Remote Employment Type: Full-time (on Escape Velocity payroll), mentored by DeepThought Experience: 1-2 years in Business Analytics and Client Servicing About Escape Velocity Escape Velocity partners with global AdTech platforms like Flashtalking to deliver data-driven marketing performance for brands. We help advertisers, agencies, and media partners scale campaigns through personalization, measurement transparency, and consultative storytelling — combining creative technology with client empathy. This role is designed for professionals who want to grow from account management into strategic revenue ownership , while working closely with top global brands in the advertising ecosystem. About DeepThought DeepThought is a ConsultingTech organization and is a scaling partner to Escape Velocity. DeepThought works on Organizational Development to enable ambitious business owners in achieving their 10X Growth Charters. DeepThought is helping Escape Velocity leverage their Product Market Fit and scale from 300 clients to 1000 clients by 2030. DeepThought is responsible for scouting the right Analyst and coaching the youngster to grow as Customer Success Lead in the organization. The hired individual would report to the VP Sales of Escape Velocity, would be mentored by both Sales and Operations Team. DT has been given this mandate to ensure cross-functional collaboration and role success. Role Overview The Business Analytics & Customer Success Specialist will serve as the bridge between clients, technology, and growth . You’ll work with brand marketing and media teams to understand their business goals, propose relevant Flashtalking solutions, and ensure smooth campaign delivery. Success depends on your ability to build trust, discover upselling opportunities, and tell persuasive business stories rooted in data. Why Join Escape Velocity Learn from founders and clients building the future of AdTech. Accelerate your career in consultative sales and revenue ownership roles. Be part of an ecosystem where learning, empathy, and rigor drive every interaction. Work on live brand accounts using cutting-edge platforms like Flashtalking. Key Responsibilities 1. Client Relationship & Account Management Serve as the day-to-day contact for assigned clients and agencies. Understand client goals, campaign performance, and creative needs. Coordinate with internal delivery and analytics teams to ensure flawless execution. Manage client escalations with empathy and accountability. 2. Consultative Selling & Upselling Identify new use-cases where Flashtalking can add value (e.g. creative automation, cookieless measurement, dynamic personalization). Translate technical capabilities into business benefits that resonate with CMOs and marketing heads. Collaborate with finance and operations teams to finalize pricing proposals. Own upsell pipeline and monthly revenue targets within assigned accounts. 3. Insights, Storytelling & Reporting Create quarterly business review decks showcasing campaign performance and ROI stories. Simplify complex ad-tech concepts into client-friendly narratives. Use Flashtalking dashboards and CRM data to track trends, NPS, and engagement. 4. Process & Product Enablement Stay updated on Flashtalking’s latest features and releases. Conduct client training or demo sessions when needed. Document client feedback, use-cases, and success stories for internal learning. Work closely with Escape Velocity’s enablement team to refine storytelling and upselling playbooks. Key Performance Indicators (KPIs) Account Retention Rate (% of renewing accounts) Upsell Revenue / Additional Deals per Quarter Net Promoter Score (NPS) Improvement Client Response Time & Issue Resolution Speed CRM Hygiene (pipeline documentation & insights shared) What We’re Looking For Interpersonal Excellence Builds trust quickly, listens actively, and communicates with clarity. Storytelling Ability Can translate data and features into human, business-impact narratives. Analytical Curiosity Comfortable interpreting campaign metrics and connecting them to client goals. Product Empathy Keen to understand how Flashtalking’s platform creates value. Proactiveness Spots upselling opportunities before clients ask. Learning Mindset Open to continuous improvement through DT’s enablement process. Eligibility 1-2 years of experience in Business Analytics and Client Servicing Exposure to SaaS or Advertising Technology platforms (e.g. Google Ads, DV360, Adobe, Flashtalking, Innovid, etc.) preferred. Excellent communication skills in English (spoken & written). Comfort with analytics tools, CRMs, and PowerPoint storytelling. Compensation Salary Range: ₹5–6 LPA (CTC) Performance Incentive: Quarterly bonuses linked to upsell revenue and NPS improvement. Learning Path: Access to a 6-week enablement program on consultative storytelling, upselling, and AdTech fundamentals. Growth Path Stage 1: Manage client accounts independently; deliver strong NPS & upsells. Stage 2: Evolve into a Revenue Growth Manager , owning complete client retention and expansion portfolio. Long-term: Opportunity to lead Customer Success pods or regional verticals as EV expands into APAC.
Company Description DeepThought partners with Product Innovation companies like Kringle.ai (MarTech), Growpital (AgriTech), ipx.club (FinTech), and Kreative Organics (Pharma) as an Early Talent Partner. We specialize in discovering and aligning cutting-edge talent to the core objectives of our client companies, ensuring sustained growth. DeepThought leverages the PD GMS (Peter Drucker Growth Management System), a comprehensive tool for human capital development, including employee mental health, productivity, and project management. Our mission is to recruit, train, and manage young professionals who evolve into long-term leaders, consistently aligning them with the growth trajectories of our partner companies. Role Description This is a full-time, on-site role for a Chief Technology Officer (CTO) located in Hyderabad. The CTO will oversee all technical aspects and technological resources of the organization for the purpose of organizational growth. Day-to-day tasks include guiding the team in software development, managing multiple projects, defining the IT strategy, overseeing the architecture of products, and directing the product development process. The CTO will ensure that technology decisions support the company’s goals in a manner that is efficient, secure, and future-proof. Qualifications Expertise in Software Development and Product Development Strong skills in Project Management Experience in defining and implementing IT Strategy and Architecture Excellent leadership and team management skills Proven track record of driving technological innovation and transformation Strong problem-solving abilities and decision-making skills Experience in the relevant industry is a plus Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field