Job Description We are looking for a Female Customer Support Executive to handle client coordination, order support, and after-sales communication for solar mounting structures such as Z Purlin, C Section, and solar frames. The role requires strong communication skills and coordination with internal teams to ensure smooth customer experience. Key Responsibilities Customer Handling Handle customer queries through phone calls, emails & WhatsApp Provide accurate information related to products, pricing, and order status Act as a single point of contact for assigned customers Order & Sales Support Coordinate with sales team for quotations & order confirmation Update customers regarding dispatch, delivery & timelines Support payment follow-ups in coordination with accounts team Documentation & Records Maintain customer records, complaints & follow-up details Ensure proper documentation of POs, invoices & dispatch details Prepare basic reports related to customer support activities After-Sales Coordination Address customer complaints and escalate issues when required Coordinate with production & logistics teams for issue resolution Ensure customer satisfaction after order completion Product Knowledge Required Solar mounting structures (MMS) Z Purlin, C Section & steel components Basic understanding of solar EPC workflow Required Skills Excellent communication skills (Hindi & basic English) Polite, patient & customer-friendly attitude Good knowledge of MS Excel, Email & WhatsApp handling Ability to multitask and handle pressure Qualification Graduate / Diploma (Any stream) Customer support or back-office experience preferred Preferred Candidate Profile Female candidate with prior customer support / coordination experience Experience in solar, steel, or manufacturing industry is an advantage Well-organized and professional
Job Description We are looking for a Field Sales Executive with experience in the solar industry, specifically dealing in solar mounting structures such as Z Purlin, C Section, and solar frames. The candidate will be responsible for on-field sales, client acquisition, and coordination with EPC companies and solar project developers. Key Responsibilities Sales & Business Development Field visits to solar EPC companies, project developers, installers, and contractors Generate new business for solar mounting structures (Z Purlin, C Section, MMS frames) Promote company products for rooftop, ground-mounted, and utility-scale solar projects Achieve monthly & quarterly sales targets Client Coordination Maintain strong relationships with existing clients & EPC partners Understand customer requirements related to structure design, quantity, load & material Coordinate with internal team for quotation, pricing, and order finalization Site & Market Activity Visit solar project sites for requirement analysis Collect market intelligence on pricing, competitors, and upcoming projects Attend solar exhibitions, meetings & industry events if required Order & Follow-up Follow up for PO, dispatch, delivery & payment collection Coordinate with production & logistics team for smooth execution Ensure customer satisfaction post-sales Product Knowledge Required Solar mounting structures Z Purlin, C Section, GI/Hot Dip Galvanized steel Rooftop & ground-mounted solar structure basics Understanding of EPC working & solar project lifecycle Required Skills Strong field sales & negotiation skills Good communication (Hindi & basic English) Ability to work independently in field Knowledge of solar EPC market is mandatory Comfortable with travelling extensively Qualification Diploma / B.E. / B.Tech / Graduation (Any stream) Technical background preferred but not mandatory Preferred Candidate Profile Experience in solar structure / steel / fabrication industry Existing contacts with solar EPCs & installers Self-motivated & target-oriented
Job Description We are seeking a detail-oriented Office Sales Executive to support sales operations for solar mounting structures including Z Purlin, C Section, and solar frames. The role focuses on client coordination, quotation preparation, order processing, and sales support, working closely with the field sales and production teams. Key Responsibilities Inside Sales & Client Handling Handle inbound enquiries from EPCs, installers & dealers Communicate with clients via phone, email & WhatsApp Share product details, specifications & pricing information Quotation & Order Management Prepare quotations, proforma invoices & sales orders Follow up on quotations for order confirmation Coordinate with field sales team for deal closure Coordination & Documentation Coordinate with production, dispatch & accounts teams Maintain sales records, order status & client database Ensure proper documentation for POs, invoices & dispatch Customer Support Provide updates to clients regarding delivery timelines & dispatch status Handle basic customer queries & after-sales coordination Support payment follow-ups in coordination with accounts Product Knowledge Required Solar mounting structures (MMS) Z Purlin, C Section, GI / HDG steel Basic understanding of rooftop & ground-mounted solar systems Required Skills Strong communication & coordination skills Good knowledge of MS Excel, Email & CRM tools Ability to manage multiple enquiries simultaneously Basic understanding of sales process & pricing Qualification Graduate / Diploma (Any stream) Technical or commerce background preferred Preferred Candidate Profile Experience in solar EPC / structure / steel industry Good follow-up & negotiation support skills Organized, proactive & detail-focused