Sales Tech Specialist (CRM & Automation) Webware.ai

3.0 - 7.0 years

0 Lacs

panaji, goa

On-site

As a Sales Tech Specialist (CRM & Automation), your role is to own and optimize the sales technology stack, including HubSpot, Close, Zapier, and Google Workspace. You will be the go-to technical expert ensuring that tools run at peak performance, data is clean and accessible, and the sales team can focus on selling effectively. Key Responsibilities: - Administer and optimize HubSpot and Close by managing pipelines, workflows, routing, permissions, and deduplication. - Build and maintain automations and integrations using Zapier and other tools. - Troubleshoot tool issues and provide Tier-1/2 support for sales users. - Create quick guides and trainings to facilitate the adoption of new features. - Enforce data standards and maintain accurate and reliable reporting dashboards. - Conduct QA/testing before implementing changes, maintain change logs, and have rollback plans in place. - Keep systems up-to-date, reliable, and ensure full utilization. Qualifications Required: - Hands-on experience as a HubSpot or Close Admin (or both). - Strong skills in Zapier, including error handling, webhooks, and APIs. - Advanced knowledge of Google Sheets, including formulas, queries, pivots (knowledge of Apps Script is a plus). - A QA/testers mindset to identify errors before production, and ability to communicate and document effectively. - Passion for optimizing tools to enhance team efficiency. Success is achieved when: - CRM and automation systems work seamlessly with minimal downtime. - Data is clean, accurate, reliable, and easily accessible to the sales team. - Sales team feedback indicates that tools are simplifying their tasks. - Duplicate and dirty data rates consistently remain low. - Automations save time and reduce manual work for the team. Nice-to-Haves: - Experience with additional automation platforms (e.g. Make, Integromat). - Familiarity with enrichment or deduplication tools. - Exposure to broader revenue operations (RevOps). Location / Compensation / Benefits: To be defined as per company policy.,

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