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Collaboration Managed Services Engineer (L2) NTT DATA

4.0 - 8.0 years

0 Lacs

karnataka

On-site

As a Collaboration Managed Services Engineer (L2) at NTT DATA, your primary responsibility is to ensure the smooth functioning of our clients" Collaboration and Communication systems. This involves proactively monitoring work queues, identifying and investigating issues, and resolving technical incidents to maintain client satisfaction. Your role includes providing second-level support for incidents and requests of medium complexity, with a focus on preventing breaches of service level agreements (SLAs). Key Responsibilities: - Capture all required information for immediate resolution - Communicate with other teams and clients for extended support - Ensure continuous service by following thr...

Posted 1 day ago

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