Customer Experience Associates Full Potential Solutions

1.0 - 5.0 years

0 Lacs

pune, maharashtra

On-site

As a Customer Service Representative at Full Potential Solutions (FPS), a performance-based outsourcing firm, your role will involve professionally handling incoming customers" inquiries through phone, chat, and email. You will be responsible for performing both voice and non-voice tasks, with a focus on gathering required customer information efficiently and researching remittance details and transaction status. Collaborating closely with partners and stakeholders, you will ensure the smooth delivery of remittances submitted by customers. You will be expected to meet and exceed company and individual performance metrics, serving as a reliable and agile resource for customer service. In this role, your soft skills will be crucial, including excellent oral and written business English communication skills, strong multi-tasking abilities, good customer service orientation, and attention to detail. Your ability to set expectations, deliver information positively, and handle tasks in a routinary environment will be essential. Critical thinking, decision-making skills, and effective time management will also play a key role in your success. Technical skills required for this position include a typing speed of at least 35 words per minute, effective business writing skills, experience in using various web tools, and proficient internet and computer navigation skills. Ideally, you will have at least 1 year of customer experience in a financial technology account, along with customer service or call center experience in remittance companies and delivery service industries. Experience in multi-channel and omni-channel environments (voice and non-voice) will be advantageous. While a college degree is preferred, completion of Senior High School or its equivalent is required, and candidates must be at least 18 years old to be considered for this position. This role will require you to work onsite at Amar Business Zone Swati Park, Veerbhadra Nagar, Baner, Pune, Maharashtra, India. You should be willing to work in a shifting schedule that includes weekends and holidays. All applicants will undergo virtual processing, with successful candidates transitioning to onsite work upon selection.,

Posted 1 week ago

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