Customer Experience Associates Full Potential Solutions

1.0 - 5.0 years

0 Lacs

pune, all india

On-site

Role Overview: Full Potential Solutions (FPS) is a performance-based outsourcing firm that values its employees and believes in investing in people and culture to drive breakthrough results. As part of the team, you will be responsible for professionally handling customer inquiries, working closely with partners, and exceeding performance metrics. Your dedication and commitment to excellence will contribute to creating a culture where individuals can succeed and reach their full potential. Key Responsibilities: - Handle incoming customers' inquiries via phone, chat & email professionally - Perform 50% voice and 50% non-voice tasks - Gather required customer information efficiently - Research...

Posted 4 days ago

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Customer Experience Associates Full Potential Solutions

1.0 - 5.0 years

0 Lacs

pune, maharashtra

On-site

As a Customer Service Representative at Full Potential Solutions (FPS), a performance-based outsourcing firm, your role will involve professionally handling incoming customers" inquiries through phone, chat, and email. You will be responsible for performing both voice and non-voice tasks, with a focus on gathering required customer information efficiently and researching remittance details and transaction status. Collaborating closely with partners and stakeholders, you will ensure the smooth delivery of remittances submitted by customers. You will be expected to meet and exceed company and individual performance metrics, serving as a reliable and agile resource for customer service. In this...

Posted 3 months ago

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