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2.0 - 7.0 years

3 - 7 Lacs

pune

Work from Office

About The Role Role: Handling personalized service requests of Privy customers. Generation of timely business MIS. Ensuring strict adherence to regulatory and internal approved prescribed requirements for Privy customer segment. Coordination with CPC/RPC/Investment desks for account opening of Privy customers. Managing complaints of Privy customers and ensuring their resolution within TAT Job Requirement: Excellent written and oral communication skills Developing and maintaining banking relationships with a select group of high net worth customers Excellent communication skills with customer service orientation Courteous and polite Good Knowledge of Microsoft Excel Understanding of banking norms and processes.

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2.0 - 7.0 years

3 - 7 Lacs

mumbai

Work from Office

About The Role Role: Handling personalized service requests of Privy customers. Generation of timely business MIS. Ensuring strict adherence to regulatory and internal approved prescribed requirements for Privy customer segment. Coordination with CPC/RPC/Investment desks for account opening of Privy customers. Managing complaints of Privy customers and ensuring their resolution within TAT Job Requirement: Excellent written and oral communication skills Developing and maintaining banking relationships with a select group of high net worth customers Excellent communication skills with customer service orientation Courteous and polite Good Knowledge of Microsoft Excel Understanding of banking norms and processes.

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2.0 - 7.0 years

3 - 7 Lacs

gurugram

Work from Office

About The Role Role: Handling personalized service requests of Privy customers. Generation of timely business MIS. Ensuring strict adherence to regulatory and internal approved prescribed requirements for Privy customer segment. Coordination with CPC/RPC/Investment desks for account opening of Privy customers. Managing complaints of Privy customers and ensuring their resolution within TAT Job Requirement: Excellent written and oral communication skills Developing and maintaining banking relationships with a select group of high net worth customers Excellent communication skills with customer service orientation Courteous and polite Good Knowledge of Microsoft Excel Understanding of banking norms and processes.

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2.0 - 3.0 years

11 - 15 Lacs

ahmedabad

Work from Office

About The Role Job Role: Achieve consumer durable and similar products new car finance volume and other cross sell products target by managing various relationships assigned, including, authorized dealers of various types which may include Large format stores. Recruit and train sales team for sourcing business dealer counters. Development of team of DST and deploy them to achieve the business & cross Sell goals of individual & team. To Increase distribution, identifying gaps and identifying growth opportunities, gaps in distribution, team, processes. Generating revenue through cross sell of company products. Identify and develop new relationships/dealers for generating business. Supervise and guide sales team assigned managing dealer relationships Job Requirements: Qualification MBA and/or Professional Degree preferred Job Knowledge and experience Should have at least 2-3 years of experience in sales management Excellent written and oral communication skills Passion to achieve and grow with the Organization. Relationship Management Skill Strong on Integrity and open to new roles/ responsibilities

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2.0 - 3.0 years

11 - 15 Lacs

ahmedabad

Work from Office

About The Role Job Role: Achieve consumer durable and similar products new car finance volume and other cross sell products target by managing various relationships assigned, including, authorized dealers of various types which may include Large format stores. Recruit and train sales team for sourcing business dealer counters. Development of team of DST and deploy them to achieve the business & cross Sell goals of individual & team. To Increase distribution, identifying gaps and identifying growth opportunities, gaps in distribution, team, processes. Generating revenue through cross sell of company products. Identify and develop new relationships/dealers for generating business. Supervise and guide sales team assigned managing dealer relationships Job Requirements: Qualification MBA and/or Professional Degree preferred Job Knowledge and experience Should have at least 2-3 years of experience in sales management Excellent written and oral communication skills Passion to achieve and grow with the Organization. Relationship Management Skill Strong on Integrity and open to new roles/ responsibilities

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1.0 - 5.0 years

8 - 13 Lacs

hyderabad

Work from Office

About The Role JD for HO Sales Manager Job Role- Responsible forleading a large Sales Channel comprising ofTeam Leaders and Sales. Executives and ensuringRecruitment, Training, Retention and Mentoring of Sales teams. Experience in handling large team. Responsible for managing the leads and of that particular area and distributing among the team members. Ensuring the daily productivity of acquisition managers and customer satisfaction. Excellent written and oral communication skillsMBA/GraduateMinimum work exp. 4 years with 3 yrs. in team handling

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2.0 - 7.0 years

6 - 10 Lacs

pune

Work from Office

About The Role Job Role: Welcome calling to be done to all NTB customers. Accounts to be opened on time. Customer Satisfaction Survey Ratio needs to be 100% Cross Selling from the existing book Digital Activation to be taken care for all NTB customers. Job Requirements: Excellent written and oral communication skills MBA/Graduate

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1.0 - 5.0 years

8 - 13 Lacs

kolkata

Work from Office

About The Role JD for HO Sales Manager Job Role- Responsible forleading a large Sales Channel comprising ofTeam Leaders and Sales. Executives and ensuringRecruitment, Training, Retention and Mentoring of Sales teams. Experience in handling large team. Responsible for managing the leads and of that particular area and distributing among the team members. Ensuring the daily productivity of acquisition managers and customer satisfaction. Excellent written and oral communication skillsMBA/GraduateMinimum work exp. 4 years with 3 yrs. in team handling

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1.0 - 5.0 years

8 - 13 Lacs

chennai

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About The Role JD for HO Sales Manager Job Role- Responsible forleading a large Sales Channel comprising ofTeam Leaders and Sales. Executives and ensuringRecruitment, Training, Retention and Mentoring of Sales teams. Experience in handling large team. Responsible for managing the leads and of that particular area and distributing among the team members. Ensuring the daily productivity of acquisition managers and customer satisfaction. Excellent written and oral communication skillsMBA/GraduateMinimum work exp. 4 years with 3 yrs. in team handling

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1.0 - 5.0 years

8 - 13 Lacs

bengaluru

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About The Role JD for HO Sales Manager Job Role- Responsible forleading a large Sales Channel comprising ofTeam Leaders and Sales. Executives and ensuringRecruitment, Training, Retention and Mentoring of Sales teams. Experience in handling large team. Responsible for managing the leads and of that particular area and distributing among the team members. Ensuring the daily productivity of acquisition managers and customer satisfaction. Excellent written and oral communication skillsMBA/GraduateMinimum work exp. 4 years with 3 yrs. in team handling

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1.0 - 5.0 years

8 - 13 Lacs

pune

Work from Office

About The Role Job Role- Responsible forleading a large Sales Channel comprising ofTeam Leaders and Sales. Executives and ensuringRecruitment, Training, Retention and Mentoring of Sales teams. Experience in handling large team. Responsible for managing the leads and of that particular area and distributing among the team members. Ensuring the daily productivity of acquisition managers and customer satisfaction. JOB Role- Excellent written and oral communication skills MBA/Graduate Minimum work exp. 4 years with 3 yrs. in team handling.

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1.0 - 5.0 years

8 - 13 Lacs

rajkot

Work from Office

About The Role Job Role- Responsible forleading a large Sales Channel comprising ofTeam Leaders and Sales. Executives and ensuringRecruitment, Training, Retention and Mentoring of Sales teams. Experience in handling large team. Responsible for managing the leads and of that particular area and distributing among the team members. Ensuring the daily productivity of acquisition managers and customer satisfaction. JOB Role- Excellent written and oral communication skills MBA/Graduate Minimum work exp. 4 years with 3 yrs. in team handling.

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3.0 - 8.0 years

3 - 6 Lacs

vellore

Work from Office

2-8 years of Exp as a school principal Demonstrated ability to launch or scale up school operations is a strong asset Outstanding communication, team-building & decision skills Deep commitment to innovation, inclusivity & student-centered learning

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0.0 - 3.0 years

2 - 3 Lacs

mumbai

Work from Office

About The Role Deferral tracking / reporting Timely submission of Deferrral reports -PDF pending are a critical risk to the bank and the PDF report is circulated to the all the business and credit teams including the top management on monthly basis. This is further circulated with a synoptic summary for the top management information. 1. Monthly Reporting of PDFs to Business / Credit / SeSo/ Other Stake holders 2. Monthly submission of Critical PDF Report to CC" Vendor payments -Checking the correctness of bills and timely payments Ensuring timely processing of Vendor Bills Legal Audit- Ensuring all cases due for Legal Audit are sent to Legal and completeness of the same is tracked. Helping in identification and submission of cases for legal audit. Follow up and updation of status of the same NSLR Bonds Ensuring security is created and reminders are sent to Security Trustee -Tracking NSLR Bonds issued by Treasury and follow-up with Security Trustee for confirmation of security creation and registration certificate. CAD Systems Smooth and un-interrupted functioning of DTS / File-Net / Omni scan / Omni scan upload tool "Management and support /maintenance of CAD"™s internal systems DTS / File Net which help in the critical control function as it is thru these systems that a number of risks are managed. These are hardcore and extremely critical system for CAD. Constant liaison is maintained with IT to ensure smooth and uninterrupted functioning of these systems. Storage of executed docs. Smooth Lodgement / Retrieval of docs from storage and updation of storage locaion of document on the system Lodgement - Retreivals - Storage Location uploads - Safe Custody - Old Records - OEC MIS data submission -Timely submission of MIS reportsVarious MIS reports as and when required are formulated and generated which are critical tools in controlling pre-emptively the risks. Providing vital timely and critical inputs and support to all Regional Heads , Portfolio Management teams. Host of MIS reports as required generated with various permutations and combinations to assist in controlling of the department. This also includes preparing presentations for reviews , reports related to tracking and monitoring of business deals, compiling the portfolio parameters as required, portfolio allocations,Credit committee submissions, etc. The MIS generated certainly strives to provide the top management with required info for their decision making. House Keeping- Ensuring all docs are moved to storage within TAT Every fornightly check to make sure that unattended / retreived documents are not lying the the FRFCs and ensuring that documents are moved to storage. Maintaining databases Ensuring prompt updation of databases Maintaining the SHCIL database of dockets lodged at SHCIL & Retreived at SHCIL Maintaining the OEC database of dockets lodged & retreived from OEC Maintaining the LLI databases. Maintaining the Legal Audit status database Maintaining the Accepted Sancions database Maintaining the RCAD takeover database

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2.0 - 7.0 years

1 - 5 Lacs

pune

Work from Office

Job Purpose The Client Support Specialist acts as a support resource to our customer base utilizing our products, services, platform technologies, and workflows. The Client Support Specialist endeavours to deliver complete resolutions in a timely and consistent manner to address our customers questions, concerns, and errors encountered in their use of, and interaction with our product and services within their business. Responsibilities Develop and effectively apply learned technical and domain expertise to assist customers in the intended and proper use of our software solutions. Resolve technical problems reported by the customer to the agent in a timely manner with minimal assistance for 85% of all cases assigned at six-months tenure in the role while maintaining a satisfactory level of customer satisfaction. Support and drive service level attainment to departmental standards. Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates in accordance with departmental standards. Have awareness for, and develop recognition of systemic customer-impacting problems, and respond appropriately per departmental procedure. Understand and follow company and departmental guidelines and policies for customer interaction/customer service. Adopt and exhibit core behaviours toward teamwork and professionalism as defined by departmental standard. Manage customer interactions as set forth by department policy and procedure. Adhere to schedule as set forth by management. Manage case backlog to departmental standards. Thoroughly and accurately document details of all customer interactions in appropriate case management system. Knowledge and Experience 2 years equivalent customer service or technical support experience. Possesses and ability to manage own time to department and team standards and expectations. Ability to analyse and compare the conceptual and technical symptoms of a reported software problem to expected functionality and accurately identify the key differences, probable cause, and corrective course of action. Ability to demonstrate basic competency in software application problem diagnosis, troubleshooting, and resolution. Collaborates: partners and works collaboratively to meet shared objectives. Communicates effectively: develops and delivers, by written and oral communications, information which is clear, salient, and audience appropriate. Listens attentively; adapts communication style to the audience and setting; communicates effectively in large and small groups, and one-to-one. Deliver salient information and complete solutions with confidence. Customer focus: exhibits a sense of dedication to meeting the expectations and requirements of the customer. Actions are considerate of customer need and perception; builds and maintains functional and appropriate relationships; gains trust and garners the respect of the customer. Decision quality: makes sound, timely decisions toward agreed upon personal, company, and departmental/team objectives and goals. Consistently demonstrates good judgement; considers relevant factors; applies good practices and methodology to decision making. Understands and appropriately balances and prioritizes work efforts to operational needs. Nimble learning: willingly and actively learns through experimentation and problem solving. Curious; learns concepts quickly; seeks knowledge. Technical savvy: exhibits a willingness and desire to learn diverse, job-appropriate technologies and technical skills. Capacity to understand technical concepts, processes, procedures, and tools. An aptitude for technical problem solving, including the ability to learn and adopt new technical concepts, processes, and troubleshooting procedures. Preferred Qualifications Plan and self-manage work efforts to goals and department/team objectives. Possesses a basic understanding of business-to-business software applications utilized in complex multi-user environments that are both desktop application based and fully web-based. Drives results: can consistently demonstrate achievement of results toward goals and objectives. Persistent; Empowered; Promotes and appropriately encourages others to meet/exceed goals. Manages ambiguity: demonstrates an ability to remain productive and function effectively in the role when situations are uncertain, unclear, or where situational information is not complete. Manages complexity: obtains relevant diagnostic information and apply to issue analysis and resolution effo rts . Possesses the capability, capacity, and patience to collect and consider complex, large quantities, and/or potentially contradictory information in the process of triage, problem analysis, and resolution. Critical thinking; problem solving.

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4.0 - 7.0 years

7 - 12 Lacs

pune

Work from Office

Your Cost management skills will also be of great value, as you set up clear project cost plans and allot sufficient budget to achieve optimal results and meet the companys target profits. Also part of your job is to attend project meetings as required, develop monthly reports and carry out contract administration. Furthermore, youll oversee negotiations, analyses and promotions of quality control systems. Your task is to fully understand, collect and deliver clients requirements. The CC team will depend on you to help schedule or plan establishment, value engineer, and design change management. Youll also assist the contract manager in all related procurement and VO management. On top of that, youll support the construction manager in all related installation, site inspection and contractor management, Prepare BOQs, Quantity Survey & Quantity Take Off, Cost Analysis for each of the line items in the BOQ as required for project to project, Benchmarking, Review & Standardize of Specifications, Sound Technical Knowledge on Civil / MEP aspects as applicable, Procurement from Cost Management perspective, Finalise Commercials with vendors, Rate Contracts as applicable, Boosting client relationships Helping clients achieve success is what JLL does bestand your role is an extension of this tradition. To effectively help our clients, youll identify their needs and constraints, and work around these challenges. You also have to effectively represent our clients throughout the whole duration of the projects. Do you have an enormous talent for promotion If so, this is the perfect job for you, as youll also represent and promote the company throughout the project. The Cost Manager is responsible for implementing administering and maintaining cost control systems and procedures to track budgets, commitments, expenditures and forecasts, and to assist in the preparation and review of cost estimates and schedulesfor projects of medium complexity and value; Provide cost information to support decision and alternative selection Evaluate contractor invoices prior to submission into client Finance systems for pre-approval Utilize information from SAP (or similar) and input to cost report and validation of spending Evaluate and analyze bids and provide recommendation for decision making Provide forecasts and cash flow analysis Maintain and manage the cost report and provide regular updates on financial position Assist in the development, validation and maintenance of the project schedule Assist in developing reporting tracking tools and generates cost reports on regular basis including evaluation of earned value Support the coordination of the Change Management process for the project Build intricate spreadsheets to enable fast and accurate data manipulation of large data sets Extract data from several sources, transforming it to fit operational needs Reconcile data to support complete accuracy and creates a clean audit trail Pre-Contract Developing cost plans and estimates through the design phase, delivering updated cost plans at appropriate design milestones. Providing commercial input to design optioneering and input into value engineering exercises. Reviewing contractor and subcontractor pricing and leading negotiations on behalf of the client to drive fair contract prices. Post-Contract Performing quantity surveying, cost controls and change management activities throughout the project life cycle. Ensuring that post-contract cost variances and change control processes are managed effectively. Ensuring that cost auditing and valuation work is managed effectively and that a robust process for cost validation is in place. Carrying out the production of monthly cost reports for presentation to the client. Ensuring that final accounts are negotiated and agreed in a timely manner. Compiling as built cost estimate records for bench marking purposes.

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5.0 - 8.0 years

3 - 7 Lacs

ahmedabad

Work from Office

Plan, manage, and monitor execution of projects. • Oversee end-to-end operations including procurement, logistics, installation, and commissioning. • Ensure compliance with safety regulations, statutory guidelines, and quality standards.

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4.0 - 8.0 years

6 - 10 Lacs

pune

Work from Office

The Cost Manager is responsible for implementing administering and maintaining cost control systems and procedures to track budgets, commitments, expenditures and forecasts, and to assist in the preparation and review of cost estimates and schedulesfor projects of medium complexity and value; Provide cost information to support decision and alternative selection Evaluate contractor invoices prior to submission into client Finance systems for pre-approval Utilize information from SAP (or similar) and input to cost report and validation of spending Evaluate and analyze bids and provide recommendation for decision making Provide forecasts and cash flow analysis Maintain and manage the cost report and provide regular updates on financial position Assist in the development, validation and maintenance of the project schedule Assist in developing reporting tracking tools and generates cost reports on regular basis including evaluation of earned value Support the coordination of the Change Management process for the project Build intricate spreadsheets to enable fast and accurate data manipulation of large data sets Extract data from several sources, transforming it to fit operational needs Reconcile data to support complete accuracy and creates a clean audit trail Pre-Contract Developing cost plans and estimates through the design phase, delivering updated cost plans at appropriate design milestones. Providing commercial input to design optioneering and input into value engineering exercises. Reviewing contractor and subcontractor pricing and leading negotiations on behalf of the client to drive fair contract prices. Post-Contract Performing quantity surveying, cost controls and change management activities throughout the project life cycle. Ensuring that post-contract cost variances and change control processes are managed effectively. Ensuring that cost auditing and valuation work is managed effectively and that a robust process for cost validation is in place. Carrying out the production of monthly cost reports for presentation to the client. Ensuring that final accounts are negotiated and agreed in a timely manner. Compiling as built cost estimate records for bench marking purposes.

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3.0 - 8.0 years

4 - 8 Lacs

gurugram

Work from Office

Roles and Responsibility Develop and implement effective strategies to drive business growth and improve customer satisfaction. Lead and manage a team of professionals, providing guidance and support to ensure success. Analyze market trends and competitor activity to identify opportunities for improvement. Collaborate with cross-functional teams to achieve business objectives. Monitor and control expenses to ensure cost-effectiveness and profitability. Foster a culture of continuous learning and development within the team. Job Requirements Proven experience as a Team Leader or similar role in the BPO industry. Strong leadership and management skills, with the ability to motivate and inspire teams. Excellent communication and interpersonal skills, enabling strong relationships with customers and stakeholders. Ability to analyze complex data and make informed decisions to drive business growth. Strong problem-solving and conflict resolution skills, with the ability to adapt to changing circumstances. Experience with budgeting and expense management, focusing on cost-effectiveness and profitability.

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6.0 - 11.0 years

5 - 9 Lacs

gurugram

Work from Office

Roles and Responsibility Develop and implement effective strategies to drive business growth and improve customer satisfaction. Lead and manage a team of professionals, providing guidance and support to ensure success. Analyze market trends and competitor activity to identify opportunities for improvement. Collaborate with cross-functional teams to achieve business objectives. Monitor and control expenses to ensure cost-effectiveness and profitability. Foster a culture of continuous learning and development within the team. Job Requirements Proven experience as a Team Leader or similar role in the BPO industry. Strong leadership and management skills, with the ability to motivate and inspire teams. Excellent communication and interpersonal skills, enabling strong relationships with customers and stakeholders. Ability to analyze complex data and make informed decisions to drive business growth. Strong problem-solving and conflict resolution skills, with the ability to adapt to changing circumstances. Experience with budgeting and expense management, focusing on cost-effectiveness and profitability.

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6.0 - 11.0 years

5 - 9 Lacs

mumbai, hyderabad

Work from Office

Roles and Responsibility Develop and implement effective strategies to drive business growth and improve customer satisfaction. Lead and manage a team of professionals, providing guidance and support to ensure success. Analyze market trends and competitor activity to identify opportunities for improvement. Collaborate with cross-functional teams to achieve business objectives. Monitor and control expenses to ensure cost-effectiveness and profitability. Foster a culture of continuous learning and development within the team. Job Requirements Proven experience as a Team Leader or similar role in the BPO industry. Strong leadership and management skills, with the ability to motivate and inspire teams. Excellent communication and interpersonal skills, enabling strong relationships with customers and stakeholders. Ability to analyze complex data and make informed decisions to drive business growth. Strong problem-solving and conflict resolution skills, with the ability to adapt to changing circumstances. Experience with budgeting and expense management, focusing on cost-effectiveness and profitability.

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1.0 - 4.0 years

5 - 9 Lacs

mumbai

Work from Office

WeAssemble is a new kind of offshore company that is revolutionizing the future of work Our unique approach helps create industry-leading offshore development teams for innovative companies We are seeking a talented and experienced Mid Business Analyst to assist our product development, As a Mid Business Analyst at WeAssemble, you will be responsible for managing the entire product life cycle, from ideation to launch You will work closely with clients, engineers, marketers, and other creatives to allocate resources and ensure deadlines are met By embodying our values of ownership, purpose, humility, and quality, you will play a key role in helping create opportunities and provide scalable and flexible solutions to our clients, Joining WeAssemble means becoming part of a global team of talented and friendly individuals that transcends borders, languages, and cultures We offer a dynamic and rewarding work environment with the opportunity to work with forward-thinking businesses across a range of industries, Responsibilities Analyzing product performance and redesigning as required Designing, developing and managing activities from product definition & planning to production and release Developing the product strategy and roadmap Managing prioritization and trade-offs between customer experience, business impact, performance, and post-launch support Working cross-functionally with design and technology teams to ensure timely and quality release of product/ enhancements Qualifications: At least 1 years of experience managing the product life cycle as a Business Analyst Experience working with Agile methodology and tools such as JIRA or other Product management software Experience with wireframing, prototyping and flowcharting tools such as Figma or Vision Working knowledge of APIs and relevant tools such as Postman Hands on experience with tracking platforms such as Google Analytics, Adobe Analytics & Facebook Pixel Qualities: Ability to ensure product development is on track and adjust schedules as required Understanding of UX and experience working with design teams Established process of requirement gathering Working knowledge of Microsoft PowerPoint or Google slide, Effective organization and time-management skills Excellent and regular communication Stakeholders expectation management Ability to define KPIs based on business requirements Excellent analytical and problem-solving skills Strong decision making Ability to empathize with the consumer and gather consumer input on products and conduct market research Proactive, prudent and creative thinking Ability to think strategically and prioritize in an ambiguous environment Strong attention to detail Good to have: Strong analytical skills and attention to detail, with mid-level or more expertise in data manipulation tools like Excel, PowerBI, SQL, Tableau, etc Experience with product lifecycle management tools If you meet the qualifications and share our vision for the future of work, we encourage you to apply WeAssemble is an equal opportunity employer We value diversity at our company, Show more Show less

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1.0 - 2.0 years

2 - 6 Lacs

gurugram

Work from Office

Position Overview: The Customer Service Investigator (CSI) acts as a liaison between the customer and the various functional areas of the NTT/Presidents Choice Financial Mastercard partnership. Working with these functional areas in an offline capacity, CSI is responsible for managing ongoing escalations by creating action items and SLAs for various factors within the organization to ensure timely and effective resolution of customer issues, based on both the standard operating procedures of the program and the ability to flexibly apply subject matter expertise into creative, customer-friendly decisions to resolve customer issues. Candidates should be experienced with the PCB Brand with strong program knowledge. Position: Customer Service InvestigatorPosition Status: Full Time, PermanentHours of Work: Monday FridayDepartment: Presidents Choice MasterCard Responsibilities: To manage ongoing escalation cases to ensure prompt, effective and efficient resolution for customer issues on the Presidents Choice Financial MasterCard program Manage offline queues to ensure that they are within 48-hour SLA To track the appropriate reason for these escalations, which assists the analytical processes and reporting regarding customer escalations To seek solutions to customer issues, as an agent of the Presidents Choice brand and an advocate for the product To liaise with customers for further information, to provide updates and to prompt for documentation To liaise with all areas of the PCB/NTT DATA partnership to ensure a thorough and complete understanding and resolution of any and all customer escalations To escalate concerns, where appropriate, and as requested by customers Requirements: 6 months minimum tenure working on the Presidents Choice Financial MasterCard program. 1-2 Years of Customer service background, with experience in the Credit Card industry. Previous experience with handling escalated calls preferred. Demonstrate a high level of confidence while dealing with escalated situations/customers. Flexibility in mindset and in approach to ensure individualized customer service catered to the specific customer issue or need at hand; ability to think outside the box to achieve resolution. Excellent time management skills. Must be open to constructive feedback from supervisor, operational leads and team coordinator Must work well with limited timelines. Excellent organizational and communication skills, using tact and diplomacy both within the organization and with customers. Bias for action."

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1.0 - 2.0 years

2 - 6 Lacs

gurugram

Work from Office

Responsibilities: To manage ongoing escalation cases to ensure prompt, effective and efficient resolution for customer issues on the Presidents Choice Financial MasterCard program Manage offline queues to ensure that they are within 48-hour SLA To track the appropriate reason for these escalations, which assists the analytical processes and reporting regarding customer escalations To seek solutions to customer issues, as an agent of the Presidents Choice brand and an advocate for the product To liaise with customers for further information, to provide updates and to prompt for documentation To liaise with all areas of the PCB/NTT DATA partnership to ensure a thorough and complete understanding and resolution of any and all customer escalations To escalate concerns, where appropriate, and as requested by customers Requirements: French language is mandatory 6 months minimum tenure working on the Presidents Choice Financial MasterCard program. 1-2 Years of Customer service background, with experience in the Credit Card industry. Previous experience with handling escalated calls preferred. Demonstrate a high level of confidence while dealing with escalated situations/customers. Flexibility in mindset and in approach to ensure individualized customer service catered to the specific customer issue or need at hand; ability to think outside the box to achieve resolution. Excellent time management skills. Must be open to constructive feedback from supervisor, operational leads and team coordinator Must work well with limited timelines. Excellent organizational and communication skills, using tact and diplomacy both within the organization and with customers. Bias for action.

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0.0 years

4 - 5 Lacs

hooghly, west bengal, india

On-site

Description We are looking for a motivated individual to join our Team Management division. This entry-level role is ideal for freshers who are eager to learn and grow within a dynamic team environment. Responsibilities Assist in the management of day-to-day team operations Coordinate with team members to ensure alignment on project goals Support the team in achieving targets and deadlines Facilitate communication between team members and upper management Help in the development and implementation of team processes and procedures Participate in team meetings and contribute ideas for improvement Skills and Qualifications Strong communication skills Ability to work collaboratively in a team environment Basic understanding of project management principles Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) Problem-solving and critical thinking skills Organizational skills and attention to detail Bachelor's degree in Business Administration, Management or related field is preferred, but not mandatory

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