Role & responsibilities Make Outbound calls to insurance companies (in the US) to follow up pending claims. Analyse and understand the denials, rejections, EOBs, and take appropriate actions. Ensure resolutions of outstanding AR and achieve targeted collection rate. Meet daily/weekly/monthly targets as per the process standards. Maintains compliance standards as per the policies and reports compliance issues as required. Good verbal & Written communication skill for effective interaction. Preferred candidate profile Graduate/Post Graduate in any discipline. Good Communication skills in English (verbal & written). Prior experience in AR Calling / RCM / US Healthcare process is preferred. Freshers with excellent communication skills may also apply. Willingness to work in night shifts (US Shift).