System Engineer - Networks ClouDepend Systems

2.0 - 6.0 years

0 Lacs

karnataka

On-site

You are looking for testing engineers who can perform in-depth testing, analysis, and troubleshooting of L4-7 network devices like firewalls, VPN gateways, SD-WAN equipment, load balancers, switches, routers, and NICs. Your role will involve working in customer environments, where you will introduce appropriate test equipment, develop test strategies, execute test scenarios, and analyze results to draw conclusions. Strong networking skills, debugging ability, and effective communication skills are crucial for this position. **Key Responsibilities:** - Test network equipment (firewalls, VPN gateways, SD-WAN/SAS-E gateways, switches, load balancers, etc) for performance and security through various combinations of tests and recommend improvements. - Collaborate with customers to introduce new test automation equipment, demonstrate the product, execute test cases in the customer environment, debug, and troubleshoot, etc. - Provide product demonstrations to customers and conduct proof-of-concept and trials for test equipment in customer environments. - Configure and manage test setups and topologies involving complex network setups on-premises and in the cloud (AWS/Azure, etc). - Conduct hands-on testing with L2-3 and L4-7 traffic generation tools for network equipment testing. - Execute tests for network security and generate results for equipment such as firewalls, IPS/IDS/threat emulation, DDoS mitigation, SASE, etc. **Qualifications Required:** - Two years of relevant work experience. - Understanding of test tools used for testing network devices, such as Keysight BPS, Spirent Test Center, Avalanche platform, Wireshark, etc. - Working experience in network security - TLS, SSL-VPN, IPS/IDS/threat emulation, DDoS, SASE, etc. - Knowledge of networking - configuration and management on AWS and Azure. - Familiarity with standardized network equipment test cases such as RFC2544, router test cases, security test cases, application layer test cases, pcap analysis for troubleshooting, etc. - Desirable: CCNP/CCIE in security. - Desirable: Understanding of test automation and scripting using technologies/platforms like Python, REST APIs, Robot framework, etc. - Strong communication skills for extensive interfacing with customers, articulating complex test scenarios, providing product demonstrations, and explaining debugging/analysis information. ClouDepend Systems is a Bengaluru-based technology company specializing in the distribution of test and measurement solutions for the telecommunication and networking industry. They offer test automation suites and professional services that streamline functional and benchmark testing for network equipment manufacturers, service providers, data centers, and enterprises. ClouDepend empowers organizations to embrace new technologies and efficiently meet complex testing challenges by collaborating with a large number of test equipment vendors worldwide to provide solutions to customers in India.,

Posted 4 days ago

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Technical Support Executive Kapture CX

1.0 - 5.0 years

0 Lacs

karnataka

On-site

As an integral part of the Kapture Cx team, you will play a crucial role in ensuring seamless customer support operations. Your primary responsibility will be to monitor and promptly respond to requests and tickets received through the Freshdesk Helpdesk or other communication channels under the guidance of the Support Manager. It is essential to prioritize resolving tickets efficiently within the stipulated time frame, ensuring that customers receive the first response in adherence to SLAs. Your duties will extend to issue resolution, involving activities such as raising bugs or change requests (CR) on JIRA and meticulously following up on them. Adhering to the escalation matrix and promptly alerting relevant stakeholders, especially in critical cases like P0 bugs, will be a critical aspect of your role. Maintaining a detailed checklist/tracker for bugs and CRs and escalating them if nearing the deadline based on priority levels will be imperative to ensure timely resolution. To excel in this role, it is essential to familiarize yourself with the workflow, logic, and business requirements of all clients supported by KAPTURE. This comprehensive understanding will enable you to effectively communicate and pass on pertinent details to L2 or Customer Engineering teams for immediate action or in-depth debugging as necessary. Key Skills: - Candidates with a minimum of 1 year of technical experience in a helpdesk role handling support queries are preferred. - Proficiency in debugging, a customer service-oriented mindset, excellent oral and written communication skills, and strong analytical abilities are essential. - Demonstrated ownership of tasks from initiation to completion, with proactive follow-up. - Possession of any technical certification will be advantageous. - Strong working knowledge of MS Office is expected. Join us at Kapture Cx, where your dedication to exceptional customer support will be valued, and your proactive approach to issue resolution will contribute to maintaining our world-class customer support ecosystem.,

Posted 1 month ago

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