Sr. Salesforce Business Systems Analyst- CPQ/Certina (PSA) / Support Red Hat

2.0 - 6.0 years

0 Lacs

pune, maharashtra

On-site

The Red Hat IT team is currently seeking a Senior Salesforce Business Systems Analyst to join the Salesforce Support Team. As a part of this team, you will collaborate with internal customers to address issues and showcase the value of the Salesforce platform through effective troubleshooting and problem resolution. In this role, it is crucial to exhibit motivation, strong communication skills, and technical proficiency to navigate dynamic scenarios. Your primary duties will involve frontline issue resolution, feature explanation, and offering best practice recommendations to Salesforce users worldwide. Upholding composure, professionalism, and ensuring top-notch client satisfaction are key aspects of this position. As the Senior Salesforce Business Systems Analyst, your responsibilities will include acting as the main point of contact for supported business systems, providing functional and second-level technical support, and ensuring an exceptional customer experience by proactively managing issues. You will follow established ticket support processes, perform troubleshooting, document testing outcomes, and escalate priority issues as needed. Additionally, you will identify recurring issues, suggest process improvements, interpret business requirements, update knowledge base documentation, and participate in enhancing team best practices and policies. The ideal candidate for this role should have at least 5 years of experience in SFDC implementation, configuration, and administration, along with 2 years of Salesforce/CPQ support experience. A background in Salesforce CPQ is highly desirable, and proficiency in Salesforce tools like Data Loader and Workbench is essential. Strong analytical, problem-solving skills, Agile team experience, and excellent written and verbal communication abilities are required. A Bachelor's degree in information systems or related field is preferred, and familiarity with Salesforce Administrator Certification is a plus. Experience in Experience Cloud (PRM) and Consulting Cloud (Certinia) will be an added advantage. About Red Hat: Red Hat is a global leader in providing enterprise open source software solutions across various technologies including Linux, cloud, container, and Kubernetes. With a presence in over 40 countries, Red Hat promotes a flexible work environment that accommodates in-office, office-flex, or fully remote setups based on role requirements. Red Hat fosters an inclusive and open culture where diverse perspectives and ideas are welcomed. Employees are encouraged to contribute their insights, tackle complex challenges, and drive innovation regardless of their position or tenure. Inclusion at Red Hat: Red Hat's culture emphasizes transparency, collaboration, and inclusion, empowering individuals from diverse backgrounds to share ideas, challenge norms, and foster innovation. The organization values equal opportunity, diverse voices, and seeks to create an environment where all contributions are acknowledged and celebrated. Red Hat welcomes applicants from various backgrounds to join in the spirit of collaboration and innovation. Equal Opportunity Policy (EEO): Red Hat is committed to supporting individuals with disabilities by providing reasonable accommodations during the job application process. For assistance with completing the online application, please reach out to application-assistance@redhat.com. Please note that general inquiries about job application status may not receive a response.,

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