Associate- Application AWS Support L1 Genpact

2.0 - 6.0 years

0 Lacs

karnataka

On-site

Genpact is a global professional services and solutions firm with a workforce of over 125,000 individuals in more than 30 countries. We are driven by curiosity, agility, and the desire to create lasting value for our clients. Our purpose is the relentless pursuit of a world that works better for people, and we serve leading enterprises, including the Fortune Global 500, by leveraging our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the position of Associate- Application AWS Support L1. As a member of the Cora support team, you will be responsible for taking ownership of customer-reported issues and ensuring their resolution. Your responsibilities in this role will include: - Demonstrating knowledge of the Genpact AWS Archival solution - Understanding and effectively analyzing, monitoring, and reporting on the AWS Archival solution - Utilizing Java script and Python for writing automations and data reconciliation - Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues - Following standard procedures for the escalation of unresolved issues - Providing prompt and accurate feedback to customers - Ensuring proper recording and closure of all issues - Preparing accurate and timely reports - Providing and documenting RCA & corrective actions on repetitive issues for a permanent fix - Offering guidance and support to other IT team members - Building, developing, and maintaining updated user self-help documentation and quick reference guides - Enabling users to handle activities on their own Qualifications we are looking for in you: Minimum Qualifications / Skills: - Bachelor's/Graduation/Equivalent in IT (B.Tech, M.C.A., B.Sc. IT, B.C.A.) - Experience in Salesforce Cloud-based applications - Knowledge of JAVA - Ability to support applications built on the Salesforce Platform and integrated with various systems - Proficiency in managing Salesforce Schedular Jobs, Apex Jobs, SOQL, Process Builder, Custom Object, Reports, Data Loader, Permissions & profile, Audit, Debug application - Understanding of support processes, issue management, and ticket management Preferred Qualifications/ Skills: - Ability to deal with ambiguity and define approaches to resolve issues - Excellent customer-facing skills and technical capabilities for troubleshooting applications and implementing new technologies - Ensuring project issues are raised and resolved in a timely manner - Ability to drive compliance & process adherence If you are looking for a challenging opportunity to work in a dynamic environment and contribute to the success of global enterprises, we encourage you to apply for this role. Join us in shaping the future and creating lasting value for our clients. Job: Associate Primary Location: India-Bangalore Schedule: Full-time Education Level: Bachelor's/Graduation/Equivalent Job Posting: May 19, 2025, 8:01:22 AM Unposting Date: Jun 18, 2025, 1:29:00 PM Master Skills List: Digital Job Category: Full Time,

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