11 Debt Operations Jobs

Duties and Responsibilities To achieve collection targets of the Respective Branch assigned, ensuring meeting PI Targets. Meeting the Target on Cost of Collections. Ensuring meeting PI Targets within cost limit specified on monthly basis. Ensuring legal guidelines are complied for entire collection structure in letter and sprits. Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force. Ensure adherence to the Code of Conduct. Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities. Required Qualifications and Experience People Management s. Demonstrated success achievement orientation. Excellent communication s. Negotiation s Strong bias for action driving results in a high performance environment. Demonstrated ability to lead from the front. Excellent relationship s. Affirmative in nature, Strong Leadership s, Clarity of thought and perseverance.. Exceptionally high motivational levels and needs to be a self starter. Working knowledge of computers.

Duties and Responsibilities To achieve collection targets of the Respective Branch assigned, ensuring meeting PI Targets. Meeting the Target on Cost of Collections. Ensuring meeting PI Targets within cost limit specified on monthly basis. Ensuring legal guidelines are complied for entire collection structure in letter and sprits. Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force. Ensure adherence to the Code of Conduct. Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities. Required Qualifications and Experience People Management skills. Demonstrated success & achievement orientation. Excellent communication skills. Negotiation Skills Strong bias for action & driving results in a high performance environment. Demonstrated ability to lead from the front. Excellent relationship skills. Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance.. Exceptionally high motivational levels and needs to be a self starter. Working knowledge of computers.

Cluster Manager - Debt Management Services - SME, Unsecured Debt Management Services - Front end, SME Unsecured Duties and Responsibilities To maintain portfolio immaculate Delivering nil flows and roll back of delinquent accounts from Buket-0 Bucket-2 Personal visit of customers to check on route cause of delinquency. Regular follow ups with team.Constant monitoring of MIS and ensuring smooth updating of SOAs. Required Qualifications and Experience People Management skills. Demonstrated success achievement orientation. Excellent communication skills. Negotiation Skills Strong bias for action driving results in a high performance environment. Demonstrated ability to lead from the front. Excellent relationship skills. Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance.. Exceptionally high motivational levels and needs to be a self starter.

Job Purpose To assist the organization in collecting outstanding dues and Non-Performing Loans (NPLs) for DMS- The Wheels 2W/3W across all payment buckets, aiming to reduce outstanding amounts. Duties and Responsibilities 1. Managing Collection Targets Ensure adherence to collection schedules. Attain EMI and penalty collection objectives. Reposition vehicles in cases of defaults. Close cases by securing settlement amounts. Explore diverse customer communication approaches for effective recovery. 2. Vendor Management Appoint collection agencies. Strategize and allocate tasks to agencies. Conduct on-site checks to validate procedural adherence. Ensure prompt payment deposits by Field Officers (FOS). Guarantee timely payments to vendors as per the schedule. Conduct training sessions for agents working with vendors. 3. Executing Recovery Procedures Initiate customer calls for debt recovery. Ensure team compliance with Standard Operating Procedures (SOPs) during customer interactions. Gather customer feedback to improve the collection process. Conduct training sessions to enhance the team's collection s. 4.Stakeholder Management Conduct regular stakeholder reviews. Align stakeholders with the collection strategy. Realign case priorities based on defined deliverables and objectives. 4. 5. Team Management Participate in recruitment process to identify right talent for various roles in the team Identify high potential talent and provide opportunity to groom them for future roles Provide ongoing coaching, mentoring, and performance feedback to ensure the team's success. Set clear targets, train motivate the team, and foster a positive and collaborative work environment. Key Decisions / Dimensions Following decisions are taken by the role: Appointment of Vendors Major Challenges Managing assertive customers in default Dealing with deliberate defaulters Sustaining a high team morale Required Qualifications and Experience a) Qualifications Graduate in any stream b) Key s required Minimum 8-10 years of work experience in a finance industry in recoveries of two wheelers Experience of managing a team is required Communication s Stakeholder Management Good knowledge and connect with legal entities Leadership qualities Result Oriented Mindset Good team player Motivation s

Job Purpose To assist the organization in collecting outstanding dues and Non-Performing Loans (NPLs) for DMS- The Wheels 2W/3W across all payment buckets, aiming to reduce outstanding amounts. Duties and Responsibilities 1. Managing Collection Targets Ensure adherence to collection schedules. Attain EMI and penalty collection objectives. Reposition vehicles in cases of defaults. Close cases by securing settlement amounts. Explore diverse customer communication approaches for effective recovery. 2. Vendor Management Appoint collection agencies. Strategize and allocate tasks to agencies. Conduct on-site checks to validate procedural adherence. Ensure prompt payment deposits by Field Officers (FOS). Guarantee timely payments to vendors as per the schedule. Conduct training sessions for agents working with vendors. 3. Executing Recovery Procedures Initiate customer calls for debt recovery. Ensure team compliance with Standard Operating Procedures (SOPs) during customer interactions. Gather customer feedback to improve the collection process. Conduct training sessions to enhance the team's collection s. 4.Stakeholder Management Conduct regular stakeholder reviews. Align stakeholders with the collection strategy. Realign case priorities based on defined deliverables and objectives. 4. 5. Team Management Participate in recruitment process to identify right talent for various roles in the team Identify high potential talent and provide opportunity to groom them for future roles Provide ongoing coaching, mentoring, and performance feedback to ensure the team's success. Set clear targets, train motivate the team, and foster a positive and collaborative work environment. Key Decisions / Dimensions Following decisions are taken by the role: Appointment of Vendors Major Challenges Managing assertive customers in default Dealing with deliberate defaulters Sustaining a high team morale Required Qualifications and Experience a) Qualifications Graduate in any stream b) Key s required Minimum 8-10 years of work experience in a finance industry in recoveries of two wheelers Experience of managing a team is required Communication s Stakeholder Management Good knowledge and connect with legal entities Leadership qualities Result Oriented Mindset Good team player Motivation s

Duties and Responsibilities Prefer Candidates with retail Debt Management Services experience. To achieve Debt Management Services targets assigned to the territory by meeting Debt Management Services target for the states or region assigned. Meeting the Target on Cost of Debt Management Services. Ensuring meeting PI Targets within cost limit specified. Ensuring legal guidelines are compiled for entire Debt Management Services structure in letter and sprits. Ensure that the Debt Management Services agencies and executives adhere to the legal guidelines provided by the law in force. Ensure adherence to the Code of Conduct. Continuously monitoring Debt Management Services agencies and Debt Management Services executives to identify fraudulent practices and ensure that no loss is incurred due to such activities. Keeping the write off per cent within risk pricing. Handle customer issues escalations. Feedback on credit policy based on market conditions. Approve waivers on PI as per delegation matrix. Ensuring documented feedback and action taken on all cases in soft buckets. Ensuring adequate Feet on Street availability area-wise / bucket-wise / segment-wise. Manage and put support mechanism for legal / police issues. Ensuring audit queries are complied with, ensuring corrective and preventive action. Manage productivity by fixing productivity parameters for DMA / Agencies / Debt Management Services executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Debt Management Services officers. Recruitment of Debt Management Services officers / area managers. Constant evaluation of Debt Management Services officers/area managers Required Qualifications and Experience People Management s Demonstrated success achievement orientation. Excellent communication s Negotiation s Strong bias for action driving results in a high performance environment. Demonstrated ability to lead from the front. Excellent relationship s. Affirmative in nature, Strong Leadership s, Clarity of thought and perseverance. Exceptionally high motivational levels and needs to be a self starter Working knowledge of computers.

Duties and Responsibilities To achieve collection targets of the Respective Branch assigned, ensuring meeting PI Targets. Meeting the Target on Cost of Collections. Ensuring meeting PI Targets within cost limit specified on monthly basis. Ensuring legal guidelines are complied for entire collection structure in letter and sprits. Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force. Ensure adherence to the Code of Conduct. Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities. Required Qualifications and Experience People Management skills. Demonstrated success achievement orientation. Excellent communication skills. Negotiation Skills Strong bias for action driving results in a high performance environment. Demonstrated ability to lead from the front. Excellent relationship skills. Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance.. Exceptionally high motivational levels and needs to be a self starter. Working knowledge of computers.

Job Purpose To assist the organization in collecting outstanding dues and Non-Performing Loans (NPLs) for DMS- The Wheels 2W/3W across all payment buckets, aiming to reduce outstanding amounts. Duties and Responsibilities 1. Managing Collection Targets Ensure adherence to collection schedules. Attain EMI and penalty collection objectives. Reposition vehicles in cases of defaults. Close cases by securing settlement amounts. Explore diverse customer communication approaches for effective recovery. 2. Vendor Management Appoint collection agencies. Strategize and allocate tasks to agencies. Conduct on-site checks to validate procedural adherence. Ensure prompt payment deposits by Field Officers (FOS). Guarantee timely payments to vendors as per the schedule. Conduct training sessions for agents working with vendors. 3. Executing Recovery Procedures Initiate customer calls for debt recovery. Ensure team compliance with Standard Operating Procedures (SOPs) during customer interactions. Gather customer feedback to improve the collection process. Conduct training sessions to enhance the team's collection s. 4.Stakeholder Management Conduct regular stakeholder reviews. Align stakeholders with the collection strategy. Realign case priorities based on defined deliverables and objectives. 4. 5. Team Management Participate in recruitment process to identify right talent for various roles in the team Identify high potential talent and provide opportunity to groom them for future roles Provide ongoing coaching, mentoring, and performance feedback to ensure the team's success. Set clear targets, train motivate the team, and foster a positive and collaborative work environment. Key Decisions / Dimensions Following decisions are taken by the role: Appointment of Vendors Major Challenges Managing assertive customers in default Dealing with deliberate defaulters Sustaining a high team morale Required Qualifications and Experience a) Qualifications Graduate in any stream b) Key s required Minimum 8-10 years of work experience in a finance industry in recoveries of two wheelers Experience of managing a team is required Communication s Stakeholder Management Good knowledge and connect with legal entities Leadership qualities Result Oriented Mindset Good team player Motivation s

Job Purpose The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts. Duties and Responsibilities Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients Required Qualifications and Experience Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients Account Management Data Analysis Trend Analysis Compliance Management Reporting Debt Collection Regulatory Reporting Collections Recovery Recovery Management Dashboard Creation MIS Reporting

Job Purpose The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients. Duties and Responsibilities Achieve collections target by visiting customers/agency Monitor performance against set parameters and provide regular updates and providing proper guidelines Milestone reviewing and tracking Ensure legal guidelines are complied with while repossessing products Travelling with the RO's To do timely allocation of the cases of the team members Should be Profecient in excel Daily tracking of the performance of the team members Maintain accurate records of customer interactions and transactions Handle escalations promptly and effectively to resolve issues Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates Counsiling and grooming of his direct reportee to enhance and polish their skill sets Manage a team of collection officers to achieve overall targets Rectify problems encountered during the collection process Manage average collection reports to monitor and improve collection performance Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal ManagementLitigation Case ManagementCompliance Risk MitigationReporting Documentation Required Qualifications and Experience Achieve collections target by visiting customers/agency Monitor performance against set parameters and provide regular updates and providing proper guidelines Milestone reviewing and tracking Ensure legal guidelines are complied with while repossessing products Travelling with the RO's To do timely allocation of the cases of the team members Should be Profecient in excel Daily tracking of the performance of the team members Maintain accurate records of customer interactions and transactions Handle escalations promptly and effectively to resolve issues Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates Counsiling and grooming of his direct reportee to enhance and polish their skill sets Manage a team of collection officers to achieve overall targets Rectify problems encountered during the collection process Manage average collection reports to monitor and improve collection performance Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal ManagementLitigation Case ManagementCompliance Risk MitigationReporting Documentation Skills Data Analysis Trend Analysis Account Reconciliation Debt Management Compliance Management Debt Collection Collections Recovery Recovery Management Target Achievement Goal Orientation Minimum Qualification Others

Job Purpose The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients. Duties and Responsibilities Achieve collections target by visiting customers/agency Monitor performance against set parameters and provide regular updates and providing proper guidelines Milestone reviewing and tracking Ensure legal guidelines are complied with while repossessing products Travelling with the RO's To do timely allocation of the cases of the team members Should be Profecient in excel Daily tracking of the performance of the team members Maintain accurate records of customer interactions and transactions Handle escalations promptly and effectively to resolve issues Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates Counsiling and grooming of his direct reportee to enhance and polish their skill sets Manage a team of collection officers to achieve overall targets Rectify problems encountered during the collection process Manage average collection reports to monitor and improve collection performance Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal ManagementLitigation Case ManagementCompliance Risk MitigationReporting Documentation Required Qualifications and Experience Achieve collections target by visiting customers/agency Monitor performance against set parameters and provide regular updates and providing proper guidelines Milestone reviewing and tracking Ensure legal guidelines are complied with while repossessing products Travelling with the RO's To do timely allocation of the cases of the team members Should be Profecient in excel Daily tracking of the performance of the team members Maintain accurate records of customer interactions and transactions Handle escalations promptly and effectively to resolve issues Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates Counsiling and grooming of his direct reportee to enhance and polish their skill sets Manage a team of collection officers to achieve overall targets Rectify problems encountered during the collection process Manage average collection reports to monitor and improve collection performance Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal ManagementLitigation Case ManagementCompliance Risk MitigationReporting Documentation Skills Data Analysis Trend Analysis Account Reconciliation Debt Management Compliance Management Debt Collection Collections Recovery Recovery Management Target Achievement Goal Orientation Minimum Qualification Others