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1.0 - 6.0 years

2 - 5 Lacs

Noida, Ghaziabad, New Delhi

Work from Office

We Are Hiring Be the First to Rise! | First Batch Open International Collection (Voice Process) Noida Job Role: International Collection (Voice US Process) Location: iQor India Services Embassy Galaxy, Tower C, Ground Floor, Noida Sector 62, Uttar Pradesh ( Nearest Metro Station: Noida Electronic City Blue Line ) Job Highlights: Working Days: 5 Days/Week Shift: Rotational Shifts + Rotational Offs Experience Required: Minimum 1 Year in International Collection voice Requirement: Excellent English Communication Transport: One-side cab for both male and female employees Salary & Benefits: 25,000 40,000 in hand Performance-Based Incentives Additional Perks & Growth Opportunities Walk-in Interview Timing: 4:00 PM 7:00 PM (Monday to Friday) Contact to Apply: HR. Usha Mishra Call/WhatsApp: +91 8527216127

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3.0 - 8.0 years

6 - 8 Lacs

Bengaluru

Remote

Bangalore (Only Local Candidates) Comfortable with local client visits as part of the collection process Accounts Receivable with a strong background in collections Follow up with clients for timely payments via calls,emails,in-person visits Required Candidate profile Manage the entire accounts receivable process, including invoice generation, payment tracking, and collections Maintain accurate records of all a receivable transactions capitalplacement02@gmail.com

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5.0 - 8.0 years

3 - 5 Lacs

Meerut

Work from Office

Job Responsibility: 1. Achieving target of ROCs and regularize for future payments. 2. Collecting and regularizing overdue cases. 3. Maintaining three plus ROC cancellation of net sales. 4. Achieving minimum ASF target. 5. Escalating any collection-related issue/ deviations to the collection manager. 6. Keeping abreast with organization's products and services and keeping up to date with changes.

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1.0 - 3.0 years

3 - 3 Lacs

Bengaluru

Work from Office

Exp. in Accounts Receivable/Collection process Aggressive Follow up for Payments Review client payment terms credit history & develop new or better repayment terms Processing, verifying & posting receipts for goods sold or services rendered Required Candidate profile Graduate (B.com / M.com & Any Degree) Minimum 1 yr Experience Fluent Communication (R, W, S) -Tamil, Kannada Must have exp. of collection process Interested call or whatsapp @ 9315051452

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0.0 - 5.0 years

3 - 3 Lacs

Bengaluru

Work from Office

Roles and Responsibilities Manage debt collection processes for various clients across India. Handle inbound and outbound calls to resolve customer queries related to loan payments. Maintain accurate records of all interactions with customers using CRM software. Meet daily/weekly targets set by the organization. Identify potential issues with customers' accounts and escalate them to senior team members when necessary. Desired Candidate Profile 0-5 years of experience in collections, recovery, or a similar field. Strong communication skills (oral & written) with ability to handle high-pressure situations. Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.

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1.0 - 3.0 years

2 - 2 Lacs

Gurugram

Work from Office

COLLECTION AGENT

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1.0 - 5.0 years

1 - 4 Lacs

Noida

Work from Office

Keep track of assigned accounts to identify outstanding debts Negotiate payoff deadlines or payment plans Create trust relationships with creditors Update account status &database regularly Alert superiors of creditors unwilling or unable to work Required Candidate profile • Proven experience as debt collector / negotiator /debt settlement • Experience in working with targets and tight deadlines • Knowledge of relevant legal requirements – USA • Excellent communication

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1.0 - 3.0 years

0 - 3 Lacs

Chennai

Work from Office

Hiring for Tele collection - Porur Chennai Experience - 6 months Interviews face to face Please apply if you are interested

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0.0 - 1.0 years

3 - 5 Lacs

Bengaluru

Work from Office

About The Role Skill required: Order to Cash - Collections Processing Designation: Order to Cash Operations New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries). What are we looking for 1. Good communication skills2. Good in accounting fundamentals3. Flexible and adoptable to any change management Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

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0.0 - 1.0 years

3 - 7 Lacs

Chennai

Work from Office

About The Role Skill required: Customer Operations - Voice - Collections Processing Designation: Customer Contact Comms New Associate Qualifications: BCom Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Customer Operations - Voice - Help desk role - ticket resolutionManage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries). What are we looking for Account ManagementAbility to establish strong client relationshipAbility to handle disputesAbility to manage multiple stakeholdersAbility to meet deadlines Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification BCom

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5.0 - 8.0 years

4 - 6 Lacs

Pune

Work from Office

Job Roles & Responsibilities Actively develop the capabilities and business acumen of direct reports, drives the development of team members, ensuring full and well Demonstrate leadership skills with experience managing teams of 13-18 members. Maintain daily shrinkage at less than 5%. Monitor calls and ensure compliance and quality performance. Expectation is to do 3 call monitoring per day, strategically across BQ and other team members Weekly performance review with team. 15 second talk-offs for the day; i.e. assisting team members by taking over calls where they are unable to resolve the account Ensuring that at least 40% of his team earns incentive. Ensure full compliance with all company, departmental, legal, and regulatory requirements Understand and execute policies, processes and procedures of the organization. Strong Focus on collector upskilling and programs goals. Good interpersonal skills and ability to retain and sustain tenure thru strong connect with team members. Ability to set targets as per the process requirements and business goals. Identifying opportunities/training needs and defining training/coaching plan for team members. Knowledge of KRAs, performance metrics and reports. Candidate Requirements Team Leader collections with minimum experience in same role for 1 year. Candidates with 1 year of Third Party Collections Experience would be preferred. At least 4 years of experience with the BPO business. Willingness to work night shifts. Good verbal and written communication and presentation skills. Preferred Qualification Any Graduate Will have to lead a team of around 15-18 collection agents and drive the required client goals Should have basic knowledge of MS office. Should be well versed with excel & PPT specially. Should have good process and people management skills, should be a fast learner and flexible in terms of adapting to the environment. Must have sales, retention experience into international BPO domain and preferably looking for first party or third party US debt collection. Interested Candidate contact on 9763840595

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1.0 - 6.0 years

2 - 5 Lacs

Noida, New Delhi, Gurugram

Work from Office

Hiring for US sales/ US AT & T sales process/ Canadian immigration sales Exp- min... 1 yr in sales/ international sales Night shift Location:- Gurgaon, Delhi, Noida Night shift 5 Days working salary 25k + 45k + incentives Drop cv 9931176310

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1.0 - 6.0 years

3 - 5 Lacs

Noida, Greater Noida, Delhi / NCR

Work from Office

**Interested candidates, please share their resumes on varsha.sahu@provana.com ** Job description Job Location: Noida Sector-2 Salary up to: 32K - 40K (in hand) + PF + 8K allowance (5K Travel Allowance + 3K Attendance Bonus) Mode: WFO Incentives + Meal+ OT 5 Days Working (with 2 rotational Week offs) Requirements: Graduates/undergraduates can apply. Minimum 6 months of experience for US 1st/3rd party / legal collections. Should be willing to work in the US Shifts Excellent verbal / written communication skills. You will be responsible for: Responsible for interacting with the customers of our clients over the phone, web, and voicemail. Planning the course of action to fully recover outstanding debt from the customers. Updating the data and the information about the clients in the respective CRM systems. Scheduling the payments with the debtors.

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1.0 - 5.0 years

3 - 6 Lacs

Pune

Work from Office

Overview We are looking for a Collections Representative who would be responsible for leading all collection and dispute resolution activities in accounts receivable and related settlement processes. We are only looking for candidates having logistics/transportation or supply chain experience. In this role, you will be responsible for all the activities related to the Cash & Collection domain. On our team, youll have the support to excel at work and the resources to build a career you can be proud of.Pay, benefits and more.We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including medical insurance, life insurance, etc.We provide free transport facility Location : Pune Timing : 6:30PM 3:30AMWhat youll do on a typical day: Collection specialist will manage a portfolio of $3M to $6M consisting of 350 to 550 customers Collections Specialist will engage regularly with assigned customers, via telephone and other forms of communication with customers to ensure the timely payment of invoices and assist with the resolution of any disputes or queries raised by customers. Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments. Provide correspondence and supporting documentation in a fast paced, goal-oriented collections department in a timely basis. Make outbound calls on outstanding accounts. Deliver exceptional customer experience in all interactions through inbound and outbound calls to meet goals. Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution. Resolve customer issues and complaints concerning billing disputes. Perform uploads to customer websites. Submit regular reports on the status of unpaid accounts and any repayment progress. What you need to succeed at XPO:At a minimum, you’ll need: Ability to work flexible hours ( 6:30PM to 3:30AM IST. ) Bachelor's in Accounting or Finance or Commerce 2 to 6 years related experience within the logistics or transportation domain (compulsory) within Order to Cash (OTC) primarily in Collections Strong communication skills - both verbal and written. Writes clearly and informatively. Edits work for spelling and grammar. Strong fluency/ expert-level user of Windows applications. Demonstrates ability to create complex formulas in MS Excel; create queries in company software applications. Thorough knowledge of internal company software applications applicable to position/ business unit such as and not limited to HRC, Oracle, ITSM-Service now, Looker etc. Able to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages Self-Motivated and enthusiasm to learn and grow Should be able to perform duties with minimum supervision Be part of something big

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1.0 - 5.0 years

0 - 1 Lacs

Ludhiana, Moradabad, Delhi / NCR

Work from Office

Urgent Requirement for Collection officer in collection Department Location- Gonda Faizabad Ghazipur Azamgarh Prayagraj Pratapgarh Anpara Maharajganj Prayagraj Ludhiana Mohali Ferojpur Jalandhar GHAZIABAD NOIDA NOIDA FARIDABAD PALWAL PANIPAT ROHTAK BAHADURGARH KARNAL KARNAL KURUKSHETRA DELHI SONEPAT SAHARNPUR BIJNOR MORADABAD MUJAFFARNAGAR KASHIPUR BHADRACHALAM Madhepura Murliganj Mahubani Qualifications- 12th and Above (Age limit 35years) Experience- Min 6th months collection Experiece candidates can apply Salary-12000 to 15000 Basic NTH +Upto 30k Incentive+Esic+PF+Addition +fuel charge Note-Bike and DL mandatory Interested candidates Send biodata on WhatsApp Whatsapp- 9804731653 Calling number- 7980842280 Regards, Abdul Teamlease

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0.0 - 3.0 years

1 - 3 Lacs

Ramdurg, Tiptur, Bagalkot

Work from Office

Role & responsibilities Supervise the collections team, providing guidance and support. Develop and implement effective debt recovery strategies. Maintain compliance with industry regulations and company policies. Analyze collection data to identify trends and improve processes. Set and monitor collection targets and performance metrics. Ensure excellent customer service while resolving overdue accounts. Train and develop team members to enhance their performance. Prepare and present reports to senior management. Preferred candidate profile Minimum 1 year of work experience No gaps in employment history Minimum educational qualification: PUC (Pre-University Course) Prior experience in the Collections Department will be an added advantage

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10.0 - 15.0 years

10 - 15 Lacs

Kochi

Hybrid

Our story At Alight, we believe a companys success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People be empathetic and help create a place where everyone belongs. Grow with purpose Be inspired by our higher calling of improving lives. Be Alight act with integrity, be real and empower others. Its why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. Objectives of this role Identify, track, manage, and investigate delinquent customer accounts Work closely with customers to negotiate payment arrangements Cultivate working relationships with customers, guiding them through the repayment process Follow up with customers to ensure payments are made in a timely manner Use databases to monitor and update outstanding accounts Keep records of all customer communications to build individual debtor cases Responsibilities Identify customers with outstanding debts Contact and track debtors, encouraging timely repayment Handle customer questions, complaints, and inquiries Create and implement debt collection courses of action Negotiate specific payment plan arrangements with debtors Investigate discrepancies to resolve outstanding customer accounts Experience, Skills and qualifications Atleast 9 -10 years Collections experience with a large portfolio Outstanding interpersonal skills Clear, persuasive verbal and written communication Excellent negotiation skills Problem-solving mindset Professional phone etiquette Preferred qualifications Knowledge of debt collection legal requirements Experience working in a deadline-driven environment Account management experience If interested, pls share your updated CV at nidhi.negidixit@alight.com with Subject line : "Application for Collections Lead " and share below details Current CTC & Expected CTC: Notice Period : Open for Kochi location : Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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3.0 - 8.0 years

3 - 6 Lacs

Jamnagar

Work from Office

Role & responsibilities To assemble a group of committed, forceful, and aspirational location managers - To inspire the current Team to perform to the best of their abilities. - To effectively manage debtors through his group - To guarantee his team provides customers with high-quality service - should put your attention on enhancing portfolio performance in that area or region. - To effectively manage non-performing assets (NPAs) within his area or region. Preferred candidate profile Bachelor's degree in Business, Finance, or related field (MBA preferred). Minimum of 5 years of experience in a managerial or supervisory role in financial services or credit management. Proven experience in portfolio and team performance improvement. Strong leadership, communication, and people management skills. Analytical and problem-solving mindset with a focus on execution. Familiarity with credit policies, NPA control measures, and regional compliance.

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1.0 - 3.0 years

2 - 4 Lacs

Jamnagar

Work from Office

Responsibilities: * Manage debt recovery process from start to finish * Collaborate with creditors on payment plans and settlements * Monitor delinquency rates and report findings * Ensure compliance with regulatory requirements Office cab/shuttle Provident fund

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1.0 - 6.0 years

2 - 5 Lacs

Noida

Work from Office

BULK HIRING FOR U.S. DEBT COLLECTION, JOIN OUR TEAM! Are you passionate about helping others and have experience in customer service? We are looking for dedicated professionals to assist U.S. customers in managing and resolving their outstanding debts. Join our growing team Job Location: Noida Sector - 2 Work Mode: Work From Office Shift Timing: Rotational Shifts (5 days working) Experience - 6 months of first/third party US Debt collections (Credit Card or legal Collections) Why You Should Join Us: - Competitive Salary with attractive incentives - Attendance Bonuses and Travel Allowances. - Medical Benefits and Provident Fund (PF) - Opportunities for career growth and skill enhancement - A supportive, team-oriented work environment If you're interested, please share your resume ( jaya.kumari@provana.com OR contact at 7303866727). Referrals are highly appreciated, feel free to recommend anyone who fits the role.

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3.0 - 7.0 years

0 Lacs

thane, maharashtra

On-site

Rentokil PCI is the leading pest control service provider in India, formed in 2017 through a joint venture between Pest Control India and Rentokil. With operations across 250 locations in India, Rentokil PCI aims to set new standards for customer service by sharing best practices, new innovations, and utilizing digital technologies. Your responsibilities will include identifying, sourcing, and securing both long-term and short-term pest control and prevention business opportunities. You will be tasked with developing new business opportunities within current and new customer bases, ensuring customer expectations are met for client retention. Managing day-to-day sales activities, providing customer feedback to the service team, developing client relationships, and assisting with debt collection are key aspects of this role. To be considered for this position, you should have at least 3-5 years of sales experience, good interpersonal and networking skills, effective communication and negotiation abilities, and be a supportive team member. Additionally, a two-wheeler with a valid license is required. Upon joining Rentokil PCI, you can expect attractive sales incentives, an annual performance-based bonus, a group mediclaim insurance policy, and travel reimbursement. Rentokil PCI values safety, integrity, innovation, learning and development, openness and transparency, and performance orientation. The company is committed to building an inclusive and diverse workplace that welcomes individuals from all backgrounds.,

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3.0 - 7.0 years

0 Lacs

bhubaneswar

On-site

Reflect Credit Solutions Pvt. Ltd. is a company that has been operating in the industry since 2019, with its office located in Bhubaneswar, Pahal. As a Debt Collection Specialist at our company, you will be responsible for managing debt collection activities. The ideal candidate should have at least 3+ years of experience in Debt Management and Debt Collection. Strong finance and analytical skills are essential for this role, along with excellent communication skills. You should be able to work independently, manage multiple tasks efficiently, and handle field staff members. Additionally, you must possess the ability to employ various strategies for debt collection effectively. If you have a proven track record in debt collection and meet the above qualifications, we encourage you to apply for this challenging and rewarding position with Reflect Credit Solutions Pvt. Ltd.,

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1.0 - 5.0 years

0 Lacs

pune, maharashtra

On-site

You will be responsible for providing end-to-end back office services for Insurance Broking Accounts (IBA) including performing credit control, client and insurer statement reconciliation, premium and return premium collections, and follow-up on unmatched cash, uncollected debt, and queries. You will ensure adherence to FCA client money rules and collect funded balances. Additionally, you may be required to perform other tasks as assigned by the Team lead or Senior Technician. To excel in this role, you should have 1-2 years of experience in insurance, accounting, or another financial services sector. You will interact regularly with Trainee Technicians, providing guidance and mentoring as needed. Collaboration with stakeholders to identify improvement opportunities and contribution to new project-related initiatives within the company will be part of your responsibilities. As an ideal candidate, you should hold a Graduate/Post Graduate degree with work qualifications in the insurance or accounting industry being a plus. An understanding of the insurance process is essential, and experience in IBA is advantageous. Certifications are not mandatory for this role. About Mphasis: Mphasis leverages next-generation technology to assist enterprises in global business transformation. The company focuses on customer-centricity through the Mphasis Front2Back Transformation approach, utilizing cloud and cognitive technologies to deliver hyper-personalized digital experiences. Mphasis Service Transformation approach enables businesses to evolve by applying digital technologies across legacy environments. The company's core reference architectures, tools, speed, and innovation, coupled with domain expertise, contribute to building strong relationships with marquee clients.,

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6.0 - 11.0 years

5 - 12 Lacs

Delhi / NCR, Jodhpur, Mumbai (All Areas)

Work from Office

Role & responsibilities He/she will be responsible for managing a delinquency-free Loan portfolio. The incumbent is required to do this in a cost-optimal manner and ensure that there are no adverse fallouts due to the collections means employed. He is required to build the necessary analytic models to provide feedback to the underwriting He is required to set up sound Collections processes while adhering to the Fair Practices Code. He is required to build up the Collections Infrastructure through recruitment of the right personnel, engagement of external agencies wherever appropriate and setting up of tele calling enters to ensure constant proactive customer reach out to prevent early-stage delinquency and reduce flows to higher buckets. Draft and implement a standard recovery process for the business to cut down NPAs and reduce delinquency across buckets. Preferred candidate profile Candidates must be only from NBFCs or banks with Collections experience in BL and LAP. Candidates must possess knowledge of Legal recovery. Ability to multitask and deliver qualitative outputs consistently at short deadlines Good communication.

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12.0 - 16.0 years

0 Lacs

haryana

On-site

You will be responsible for leading the debt collection team and monitoring all stages of customer interaction, from initial reminders to final recovery, focusing exclusively on personal (unsecured) loans. As the Debt Collections Manager, you will play a key role in developing and implementing improvement strategies to enhance collection efficiency and tailor approaches based on customer profiles and types of delinquency. Your primary duties will include managing key performance indicators such as Recovery Rate, Roll Rate, Cost of Collection, and other operational metrics. Additionally, you will be tasked with setting and overseeing individual and team KPIs, conducting regular team meetings and performance reviews, and coordinating daily activities. Collaboration with Quality Control, Analysts, BI teams, and IT will be essential, as you contribute to script development, technology implementation, and process enhancements. You will also be involved in developing a strategic roadmap for the collections department, defining short-term and long-term goals, and working closely with Analysts and IT teams to assign and manage tasks and participate in automation solutions. Furthermore, you will prepare performance reports, present them to senior management, share insights, and propose process improvements. The ideal candidate will hold a Bachelor's degree in management, Business Administration, Economics, Math, or a related field, with at least 4-6 years of experience in debt collection or customer-facing roles in banks, microfinance, or fintech companies. Proficiency in spoken and written English (1-2 level), solid understanding of employee motivation and team leadership, and experience with collection platforms, CRM systems, and dialer technologies are required. Additionally, proficiency in MS Excel and PowerPoint is necessary, and knowledge of SQL is advantageous. If you meet these qualifications, please share your resume at yogesh.rathore@bridgexcel.com with the subject line "Resume for Collection Head." This is a full-time position with a day shift schedule located in Gurgaon.,

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