Debit/ Credit Note/ Returns, damages & Claims handling Manager

Company Description

Sri Sri Tattva, backed by nearly four decades of expertise, is a leader in promoting health and wellness through Ayurveda. With a diverse approach that includes an Ayurvedic science college, hospitals, wellness centers, and modern manufacturing facilities, the brand emphasizes quality and innovation. Its retail presence spans modern trade, general trade, franchise stores, and digital platforms, ensuring accessibility across India. Sri Sri Tattva is deeply committed to social responsibility, supporting the Art of Living foundation's welfare projects. The brand continues to innovate and deliver safe, high-quality Ayurvedic products to meet the evolving needs of its global audience.

Role Description

This is a full-time, on-site role for a Debit Note / Credit Note / Claims Handling Manager located in Bengaluru. The primary responsibilities include managing debit and credit notes, claim verification, reconciliation of accounts, and ensuring compliance with claim-related policies and regulations. Additionally, the role involves liaising with internal teams as well as external vendors, providing accurate financial data, and streamlining claim-related processes to enhance operational efficiency.

Mandatory Skill:

• Proven experience in Sales operations in FMCG industry
• Excellent analytical and problem-solving abilities.
• Proficient in SAP, Excel Reports
• Good Customer Relation skills and Operational Analysis

Roles and Responsibilities:

• Manage shortage, damage, returns, expiry, and quality-related claims PAN India, ensuring accurate and timely resolution.
• Process customer claims related to shortages, damages, expiries, and quality concerns.
• Monitor returns/destruction process of return/expired goods effectively.
• Develop and implement streamlined claim procedures to increase efficiency and reduce costs.
• Create and maintain excel reports to support operational decisions.
• Conduct regular checks and audits to identify and address issues.
• Ensure inventory accuracy of channel partners/warehouse by periodic audits & cycle counts.
• Analyze existing operational processes and identify areas for improvement.
• Ability to work independently and manage multiple tasks effectively.