Debit & Credit Note / Claims handling Manager

Company Description

Sri Sri Tattva is a leading health and wellness brand with nearly four decades of expertise. It adopts a 360-degree approach, encompassing Ayurvedic education, advanced healthcare facilities, and a comprehensive range of high-quality Ayurvedic products. The company emphasizes health accessibility through its growing franchise network, retail presence, and online platforms like srisritattva.com. Sri Sri Tattva is dedicated to promoting Ayurveda's benefits globally while maintaining a strong commitment to social responsibility. Through innovation and quality, the brand continually aims to meet the evolving wellness needs of its stakeholders.

Role Description

This is a full-time, on-site role for a Debit & Credit Note / Claims Handling Manager located in Bengaluru. The role involves overseeing and managing claims-related processes, including debit and credit note operations. Daily responsibilities include evaluating, verifying, and processing claims, ensuring adherence to corporate policies, and liaising with stakeholders to resolve discrepancies. The manager will analyze claims data to optimize processes and support overall claims management operations.

Mandatory Skill:

• Proven experience in Sales operations in FMCG industry
• Excellent analytical and problem-solving abilities.
• Proficient in SAP, Excel Reports
• Good Customer Relation skills and Operational Analysis

Roles and Responsibilities:

• Manage shortage, damage, returns, expiry, and quality-related claims PAN India, ensuring accurate and timely resolution.
• Process customer claims related to shortages, damages, expiries, and quality concerns.
• Monitor returns/destruction process of return/expired goods effectively.
• Develop and implement streamlined claim procedures to increase efficiency and reduce costs.
• Create and maintain excel reports to support operational decisions.
• Conduct regular checks and audits to identify and address issues.
• Ensure inventory accuracy of channel partners/warehouse by periodic audits & cycle counts.
• Analyze existing operational processes and identify areas for improvement.
• Ability to work independently and manage multiple tasks effectively.