Manager / Senior Manager / AVP - Dealer Bonanza Portfolio

10 - 15 years

8 - 15 Lacs

Mumbai, Navi Mumbai

Work from Office

Role & responsibilities Lead the post-sales efforts for an online stock broking business Handling a team Call & Trade executives assigned to online customers. Responsible for client activation, online revenues, cross-sell and upsell for related products. Coordination with different Department to ensure smooth transition of work Working with a complete inbound plus outbound process. Recruiting and Handling team of dealers and callers in terms of performance, training, quality, attrition management etc. Daily/Monthly reviews meet with the team and management for quality check purposes. Identifying training needs across levels through mapping of skills and QA Preparing daily, monthly reports as per requirement. Preferred candidate profile Graduate / MBA from a good institute 8-15 years of experience in stock broking business managing call and trade desk Good working knowledge of marketing automation, CRM and contact center solution.

Posted 3 months ago

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