Job Summary: The Center Head will be responsible for the overall management and operations of the IT training center. This includes overseeing academic delivery, sales and marketing efforts, student satisfaction, team performance, and center profitability. The Center Head ensures high-quality training services, maintains operational efficiency, and drives business growth through strategic initiatives. Key Responsibilities: 1. Center Operations Management: Oversee daily administrative and academic functions of the center. Ensure proper implementation of company policies, systems, and processes. Monitor infrastructure, IT equipment, and other resources for uninterrupted delivery. 2. Business Development & Sales: Drive student admissions and revenue targets through effective lead management and conversion strategies. Collaborate with the marketing team for local promotional campaigns, seminars, and workshops. Establish and maintain partnerships with schools, colleges, and local businesses. 3. Academic Delivery Oversight: Ensure timely commencement and completion of all courses as per the curriculum schedule. Coordinate with trainers to ensure quality delivery and up-to-date content. Monitor student progress and address feedback or concerns regarding academics. 4. Team Leadership & HR: Recruit, train, and manage faculty and support staff. Conduct regular performance reviews and encourage a collaborative team environment. Manage employee discipline, attendance, and motivation initiatives. 5. Student Engagement & Satisfaction: Maintain a positive and supportive learning environment. Ensure timely resolution of student grievances. Monitor student placement activities and support career guidance programs. 6. Reporting & Compliance: Maintain accurate records related to admissions, collections, academics, and staff. Provide regular MIS and performance reports to senior management. Ensure compliance with regulatory, statutory, and quality assurance norms. Qualifications & Skills: Bachelors degree (preferably in IT, Management, or Education); MBA is an advantage. 4–6 years of experience in a similar role, preferably in the education/training sector. Strong leadership and people management skills. Target-driven with proven sales and business development experience. Excellent communication and interpersonal abilities. Proficient in using CRM, ERP systems, and MS Office. Preferred Attributes: Knowledge of current IT trends, technologies, and certifications. Experience working in structured training companies like NIIT, Aptech, etc. Ability to manage multiple priorities and work under pressure.
