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Customer support | Senior Associate Ghrs Training

0.0 - 3.0 years

1 - 3 Lacs

pune, maharashtra, india

On-site

Responsibilities: Advanced Issue Resolution: Handle and resolve complex, escalated, or challenging customer inquiries, issues, and complaints across various channels (phone, email, chat). Perform in-depth troubleshooting to diagnose root causes and provide comprehensive solutions. Customer Education & Guidance: Proactively educate customers on product features, functionalities, and best practices to prevent recurring issues and enhance their overall experience. Guide customers through intricate processes or technical setups. Mentorship & Support for Peers: Act as a go-to person for junior associates, offering guidance, sharing knowledge, and assisting with complex cases. Participate in peer-...

Posted 3 days ago

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