Technical Specialist - L4 Network Architecture/Datacenter/SDWAN/ACI NTT DATA

5.0 - 9.0 years

0 Lacs

karnataka

On-site

As the Manager, Managed Services Operations at NTT DATA, you will be entrusted with a pivotal management role within a Region/Country or Services function. Your primary responsibility will be to ensure the seamless delivery of services at the highest level, guaranteeing client satisfaction and the continuous smooth operation of business activities within the organization. Your day-to-day tasks will revolve around ensuring that managed services are efficiently provided to all clients, thereby maintaining the operational functionality of their IT infrastructure and systems. Your main objective will be to oversee the delivery of contracted Managed Services outcomes to clients and contribute to the planning, construction, and support of managed services to align with business objectives. Key Responsibilities: - Demonstrate knowledge and expertise in various domains such as Routing, Switching, Security, and DC network, along with experience in managing Data Centers and teams. - Possess strong hands-on experience in Cisco SDWAN solutions and familiarity with Cisco ACI. - Take charge of all incident management issues, ensuring strict adherence to the incident management policy and implementing necessary steps for incident resolution. - Responsible for all documentation pertaining to infrastructure, including network diagrams, approval documents, etc. - Ensure that all changes undergo thorough evaluation, testing, and implementation in compliance with change management policies. - Assess the network infrastructure of critical bank locations and provide feedback for continuous improvement. - Provide guidance and troubleshoot critical day-to-day issues in case of team failure to resolve them promptly. Knowledge and Attributes: - Excellent organizational and team management skills. - Strong communication skills, both verbal and written, and the ability to collaborate effectively with internal stakeholders and external clients. - Advanced understanding of budgets and cost management. - Proficient in time management, prioritization, and delegation. - Client-centric focus with a keen eye on business outcomes. - Ability to guide the team through transformative business objectives. - Proficient in working across different cultures and social groups. - Capable of performing well in a high-pressure environment and adapting to changing circumstances. Academic Qualifications and Certifications: - Bachelor's degree or equivalent in Information Technology, Computing, or a related field. - Desirable to have ITIL certification. Required Experience: - Essential to have exposure as a Network Architect with SDWAN and ACI. If you possess the required qualifications and experience, we invite you to share your profile with us at sreekanth.s@global.ntt. Workplace Type: - On-site Working Join NTT DATA, a trusted global innovator of business and technology services committed to helping clients innovate, optimize, and transform for long-term success. With a strong focus on research and development, we lead the way in digital advancements, serving clients globally and investing significantly in technology solutions. As an Equal Opportunity Employer, we welcome diverse talents and encourage inclusivity in our workforce. Note: NTT DATA is part of NTT Group and headquartered in Tokyo. ,

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