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1.5 - 2.0 years
0 Lacs
Pune, Maharashtra, India
On-site
Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Key Responsibilities Monitor the performance and availability of applications and infrastructure using tools such as AppDynamics, LogicMonitor, and Azure Monitor. Conduct regular health checks and performance tuning of SQL databases to ensure optimal operation. Oversee the functionality and performance of Windows servers and IIS, applying necessary configurations and updates as needed. Monitor interface subsystems to ensure seamless data flow and connectivity between systems. Provide first-level support for system incidents, diagnosing issues and escalating problems to higher-level engineering teams when necessary. Maintain documentation related to system configurations, procedures, and incident responses. Participate in root cause analysis (RCA) for incidents to prevent future occurrences and improve system reliability. Collaborate with cross-functional teams to implement system upgrades, patches, and configurations while minimizing downtime. Ensure 24/7 uptime of critical systems, responding quickly to alerts and incidents to meet predefined SLAs. Stay updated with industry trends and best practices to recommend improvements to monitoring processes and tools. Key Requirements Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. 1.5 - 2 years of experience in a systems monitoring and support role. Familiarity with application performance monitoring tools such as AppDynamics, LogicMonitor, and Azure Monitor. Basic knowledge of SQL databases, including monitoring and troubleshooting techniques. Understanding of Windows Server administration and IIS management. Basic understanding of networking concepts and troubleshooting common technical issues. Experience with monitoring server uptime, server performance metrics, application performance and alert management. Proficient in troubleshooting system issues, server troubleshooting and performing root cause analysis. Strong analytical skills and attention to detail to ensure high-quality service delivery. Excellent communication skills, both written and verbal, with the ability to work collaboratively in a team environment. Availability to work in a 24x7 environment (9 Hours or 12 Hours shift), including evenings, weekends, and on-call rotations as required. Preferred Qualifications Understanding of monitoring tools like AppDynamics and LogicMonitor. Understanding of healthcare application is an added advantage. Knowledge of ITIL best practices and frameworks. Education: Bachelor's Degree in computer science/IT. Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less
Posted 2 months ago
0 years
0 Lacs
Vadodara, Gujarat, India
On-site
Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Overview The Technology Account Manager is the primary, accountable owner of day-to-day client Hosting operations within their subset of clients. The TAM also serves as a trusted technology advisor to our clients and internal liaison to supporting teams. They ensure customer needs and contract requirements/Service Level Agreements are met. They conduct performance monitoring and proactive efforts to provide our clients the best experience possible. Lastly, they lead internal efforts to standardize our best practices in hosting delivery. Responsibilities Manages our technology client relationship including daily communications, weekly status meetings, and monthly KPI/SLA reporting to executives. Ensures all Hosting customer issues are satisfactorily resolved utilizing support teams as needed. Maintains and delivers regular program status updates and service performance via the customer dashboard. Serves as liaison between application technology vendors, internal IS groups, and business partners. Acts as a technological escalation point for our Hosted clients. Documents client's processes and procedures incorporating lessons learned to ensure client success. Manages internal workstreams for their subset of clients (decommissions, right-sizing, security, best practices). Leverages performance monitoring tools for proactive issue identification and resolution Ensures adherence to contractual obligations. Correctly sets operational expectations with customers. Analyzes data with an understanding of data trends and presents findings. Change Control coordinating service maintenance or enhancements to minimize business impact. Accountable/Responsible for Hosting client experience and satisfaction. Oversees project deliverables, general project status, and operations readiness. Qualifications Academic and Professional Qualifications: Bachelor's degree or equivalent/years of experience required. Azure Fundamentals AZ900 (Preferred) Experience: 4-7 years relevant work experience (Preferred). Working knowledge of monitoring tools such as Azure Monitor, Logic Monitor, AppD, Grafana and others (Preferred). High level technical experience and understanding. Strong analytical, problem solving, and conceptual skills. Excellent oral and written communication skills, with the ability to communicate to various levels of management. Strong client focus. Ability to work well with clients of varying levels of technical expertise in high-pressure situations and complex environments. Ability to work proactively and with minimal supervision. Excellent customer service. Ability to apply and adapt organization skills based upon the evolving needs of the business. Ability to adapt to changing business processes, technologies, and environments. Multi-team coordination and planning for managing client deliverables and events. This is covered under the Collaboration core competency. Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less
Posted 2 months ago
0 years
0 Lacs
Vadodara, Gujarat, India
On-site
Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Overview The Technology Account Manager is the primary, accountable owner of day-to-day client Hosting operations within their subset of clients. The TAM also serves as a trusted technology advisor to our clients and internal liaison to supporting teams. They ensure customer needs and contract requirements/Service Level Agreements are met. They conduct performance monitoring and proactive efforts to provide our clients with the best experience possible. Lastly, they lead internal efforts to standardize our best practices in hosting delivery. Responsibilities Manages our technology client relationship including daily communications, weekly status meetings, and monthly KPI/SLA reporting to executives. Ensures all Hosting customer issues are satisfactorily resolved utilizing support teams as needed. Maintains and delivers regular program status updates and service performance via the customer dashboard. Serves as liaison between application technology vendors, internal IS groups, and business partners. Acts as a technological escalation point for our Hosted clients. Documents client's processes and procedures incorporating lessons learned to ensure client success. Manages internal workstreams for their subset of clients (decommissions, right-sizing, security, best practices). Leverages performance monitoring tools for proactive issue identification and resolution Ensures adherence to contractual obligations. Correctly sets operational expectations with customers. Analyzes data with an understanding of data trends and presents findings. Change Control coordinating service maintenance or enhancements to minimize business impact. Accountable/Responsible for Hosting client experience and satisfaction. Oversees project deliverables, general project status, and operations readiness. Qualifications Academic and Professional Qualifications: Bachelor's degree or equivalent/years of experience required. Azure Fundamentals AZ900 (Preferred) Experience: 8-10 years of relevant work experience (Preferred). Working knowledge of monitoring tools such as Azure Monitor, Logic Monitor, AppD, Grafana and others (Preferred). High level technical experience and understanding. Strong analytical, problem solving, and conceptual skills. Excellent oral and written communication skills, with the ability to communicate at various levels of management. Strong client focus. Ability to work well with clients of varying levels of technical expertise in high-pressure situations and complex environments. Ability to work proactively and with minimal supervision. Excellent customer service. Ability to apply and adapt organization skills based upon the evolving needs of the business. Ability to adapt to changing business processes, technologies, and environments. Multi-team coordination and planning for managing client deliverables and events. This is covered under the Collaboration core competency. Travel Requirements: Up to 10% travel may be required. Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less
Posted 2 months ago
0 years
0 Lacs
Vadodara, Gujarat, India
Remote
Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Key requirements: Fresh graduates are welcome to applypreferred to have 3-6 months or acadamic experience in testing life cycle(Manual + automation testingBasic awareness of testing process and methodologies.Software testing life cycle.Bug life cycle.Basic database knowledge.Communication skills and easy to work with. Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com
Posted 2 months ago
0 years
0 Lacs
Pune, Maharashtra, India
On-site
Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Note:- Candidates must be from Pune only Job Summary: We are seeking a dynamic and results-driven IT Recruiter (on contract) with 2–3 years of experience in technical hiring. The ideal candidate will be responsible for sourcing, screening, and hiring top tech talent to meet the organization's staffing needs. You will play a key role in building high-performing teams by collaborating with hiring managers, understanding business requirements, and managing the recruitment lifecycle. Key Responsibilities: Collaborate with hiring managers to understand technical job requirements and team goals. Source candidates through various channels including job portals, social media, LinkedIn, employee referrals, and recruitment agencies. Screen and shortlist candidates based on technical skills, experience, and cultural fit. Schedule and coordinate technical interviews, follow-ups, and feedback with both candidates and internal teams. Maintain candidate databases and track recruitment metrics (time-to-fill, source of hire, etc.). Manage the offer process including negotiations, background checks, and onboarding support. Keep up-to-date with emerging tech trends and talent market dynamics. Build strong pipelines for recurring roles and niche skill sets. Requirements: Bachelor's degree in Human Resources, IT, or a related field. 2–3 years of experience in IT/technical recruitment. Strong understanding of software development roles and technologies (e.g., Java, .NET, Python, DevOps, Cloud, etc.). Experience with ATS (Applicant Tracking Systems) and recruitment tools. Excellent communication, negotiation, and interpersonal skills. Ability to work in a fast-paced, target-driven environment. Must be local of Pune Must be willing to work on contractual role Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less
Posted 2 months ago
0 years
0 Lacs
Pune, Maharashtra, India
On-site
Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. ESSENTIAL FUNCTIONS/MAJOR JOB RESPONSIBILITIES Performs software upgrades and new software installation both pro-actively and in response to requests from users of systems, including any necessary patches to database systems and applications to ensure continuing stable and secure operation Analyzes and diagnoses problems reported to the help desk; escalates support issues Implements, monitors and maintains SQL data replication and high availability Implements, periodically tests and reviews appropriate data access and security measures, including access control, audit, backup/restore and system rebuild & recovery processes Provides an ad-hoc support service to users of all computer systems, troubleshooting and resolving database problems Creation of complex SQL queries Preferred: Experience working with cloud database platforms such as Azure SQL Database Familiarity with cloud-native tools for monitoring, scaling, and backup (e.g., CloudWatch, Azure Monitor, GCP Operations Suite). Exposure to infrastructure as code concepts or tools (e.g., Terraform, CloudFormation) is a plus. Experience Details Required/Preferred 2-4 years relevant work experience Must have excellent communication skills Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less
Posted 2 months ago
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