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7.0 - 12.0 years
4 - 8 Lacs
Remote, , India
On-site
Responsibilities: Manage & maintain OCI users and resources, overseeing compute, storage, and networking components. Monitor OCI performance, availability, and security, proactively identifying and addressing potential issues. Implement & enforce governance policies & controls to ensure compliance with organizational standards. Configure and Manage OCI Compartments and Provisioning services like IaaS, PaaS, SaaS and DBaaS across Availability and Fault Domains Configure and manage OCI Identity and Access Management (IAM) to control access and permissions. Implement security best practices, including data encryption, network security, & regular security audits. Integrate OCI with other systems and tools to streamline workflows and enhance system functionality. Develop KPIs and Metrics Reports and Dashboards Work with internal staff, third-party vendors, and Oracle to update and communicate environment maintenance schedules, refresh schedules, and outages. View and monitor service detail and service notifications related to patching/critical updates/downtime. Configure and manage OCI/OIC logging and auditing mechanisms for comprehensive system tracking. Participate in the development and implementation of new OCI features and enhancements to improve system performance and functionality. Function as the primary point of contact and Collaborate with Oracle support to address and resolve OCI/OIC-related technical issues. Partner with Security, Network, Development and Product Teams to identify issues, driving issue resolution. Maintain accurate and up to date OCI documentation and architecture diagrams. Design and Maintains business continuity and disaster recovery processes. Requirements: Minimum bachelors degree in computer science or equivalent 5+ years of overall Cloud Implementation Experience 3+ years of experience administering OCI and OIC Experience in at least one full life cycle implementations of OCI and OIC services Strong understanding of cloud computing principles, OCI services, and architecture. Proficiency in OCI administration tasks, including user management, resource provisioning, and networking configuration. Excellent problem-solving skills with the ability to diagnose and resolve technical issues. Deep understanding of CI/CD, SDLC, IT Change Control processes, Deployment Methodologies and Application Server Life Cycle Management Ability to lead other functional leads through the different project phases. Exceptional and advanced English communication skills with all levels of an organization are required (written, verbal, digital, and formal presentations) Desire to teach and mentor other engineers with varying domains of expertise. Oracle Cloud Infrastructure Foundations Associate/Oracle Cloud Infrastructure Architect Associate or similar certifications related to Oracle Fusion Cloud is preferred. Proficiency in Spanish is a plus. Advance skills in MS Office (Access, Excel, PowerPoint, Word). Worked with a broad range of diverse customers and stakeholders Ability to effectively manage multiple, competing, high-priority projects with varying deadlines.
Posted 3 weeks ago
3 - 7 years
6 - 10 Lacs
Mumbai, Hyderabad, Bengaluru
Work from Office
Job Description The Oracle Cloud Infrastructure (OCI) team is seeking accomplished and passionate individuals to lead and evolve our customers cloud journey. Are you keen in learning how an end-to-end cloud infrastructure works? Are you passionate about making customers successful? Are you a customer advocate who enjoys building and establishing strong relationships and credibility? Are you excited about diving in and resolving customer issues, and willing to engage directly with Executives in high-profile situations? We are looking for Escalation Managers to lead and manage complex customer issues and situations. The ideal candidate will have proven ability to communicate effectively in high-pressure situations, work on and lead cross-functional teams such as Support and Operations, Consulting, Engineering and Product Management. S/he is a forward-thinking problem solver with a solutions-oriented mindset and with a potential to deeply understand the impact of technical challenges. In addition, s/he has strong communication skills to clearly articulate high-level technical solutions and drive technical decisions to solve challenging technical and business problems. As an Escalations Manager, you will bring business critical product issues to resolution and channel customers back to normal Support stream. You will strive to provide the highest level of customer support and satisfaction through collaborating with service teams from multiple Oracle lines of business in resolving product related issues that have a significant business impact on cloud customers. Career Level - IC2 Responsibilities Roles and Responsibilities: Principally responsible to own communication to customers and other teams within Oracle during critical incidents. Provide a single voice to the customer (internal or external) throughout the full lifecycle of an incident, from inception to resolution and corrective action. Operate efficiently in a demanding environment, maintain composure, demonstrate leadership, and communicate in an exemplary manner. Work as one member of a global team. Be able & willing to assist in work originating in other regions and be open to handing off your work to your team members for follow-the-sun issues. Engage and lead cross-functional and geographically diverse teams to develop and execute action plans while addressing critical situations. Manage timelines and resource engagement to drive resolution to critical/challenging customer issues in a cross-functional environment Track and communicate status and resolution to all customer and Oracle stakeholders in a factual, professional, timely and consistent manner. Primary shift = APAC(6 AM IST onwards) Time, rotational shift work, including some holidays and weekends. Technical aptitude sufficient to obtain OCI certification(s) as requested/required. Ability to communicate verbally and in writing, complex ideas and topics to multiple audiences at the appropriate depth for each. Professional working proficiency with written/spoken English. (Portuguese and Spanish a plus) Preferred Qualifications: Experience in customer engagement and customer-facing service delivery and/or incident management roles. BA/BS in computer science or equivalent experience (Advanced Degree a plus). Strong verbal and written communications skills with prior experience in a customer facing role. Ability to multitask and prioritize with a goal of driving issues to closure. Knowledge and proficiency with Infrastructure as a service (IaaS) in a Public or Private Cloud environment. (Additional knowledge of Oracle PaaS/SaaS/DBaaS and other Oracle cloud products a plus).
Posted 1 month ago
7 - 14 years
0 Lacs
Chennai, Noida
Work from Office
Job Description Database Presales Architect / Database Solutions Architect 7-13 years of experience required. Job location: Chennai/Noida Overview We are seeking a Senior Database Architect with expertise in Presales, Solution Architecture, and TCO propositions for Database Management Systems. This includes Cloud Databases, On-Premise Solutions, and Database as a Service (DBaaS). The candidate will lead engagements with OEMs, define winning strategies and propositions related to the database stack, and take end-to-end ownership of proactive/RFP-based solution proposals.
Posted 3 months ago
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