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Call Center Data Analyst Etech Global Services

5.0 - 10.0 years

5 - 10 Lacs

Gandhinagar, Maharashtra, India

On-site

What You'll Be Doing: Coordinate across teams and departments to streamline/automate processes and ensure seamless service delivery. Analyze call center data (voice, chat, email) toidentifytrends, patterns, and areas for improvement across campaigns. Create compelling data visualizations to communicate findings to both technical and non-technical audiences. Translate complex data sets into actionable recommendations for the operations team, providing clear action items. Develop comprehensive dashboards to provide insights for stakeholders. Conduct proactive and on-demand analysis, recommending solutions for performance improvement. Coach team members and leaders to enhance their leadership a...

Posted 4 months ago

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