2.0 - 5.0 years

5 - 12 Lacs

Chennai

Hybrid

Job Title: Application Production Support Mainframe Experience: 3 to 8 Years Location: Chennai - Hybrid Employment Type: Full Time Shift: Rotational Shift (including Night Shifts) Language Requirement: Basic Italian (advantageous, not mandatory) Interview process : L1 Technical Discussion - Virtual (Teams) L2 Technical with managerial Discussion - Face2Face Position Purpose: To manage and support production applications under a predefined scope, ensuring stability, continuity, and performance of business-critical systems. This includes managing Incidents, Requests, and Changes in collaboration with Rome IT and BNL BNP Paribas teams. Key Responsibilities: Direct Responsibilities: Manage Incidents, Requests, and Changes for assigned applications. Ensure SLA adherence for all production support activities. Coordinate with Italian counterparts for handover of tasks where needed. Work closely with BNL BNP Paribas teams : Incident Coordination, Security, Infrastructure, and Development. Provide rotational support including night shifts and be part of on-call support when required. Contributing Responsibilities: Participate in knowledge transfer and documentation with BNL Application Production teams. Define and improve internal procedures, SOPs, and team processes . Contribute to problem management, KPI reporting, and incident root cause analysis . Help in continuous improvement initiatives , onboarding of new applications, and skill-building. Technical & Behavioral Competencies: Mainframe & Job Control Tools: Scheduler IWS / TWS Administration JCL Syntax, Debugging, and Troubleshooting DB2 Utilities , VSAM Utilities Microfocus Changeman CFT (File Transfers) , ISPF/S , TSO Additional Systems: Linux / Open Systems (basic knowledge) ServiceNow ticketing system (preferred) General IT Infrastructure and Backup/Disaster Recovery Concepts Behavioral & Domain Skills: Good understanding of ITIL processes (Incident, Change, Problem Mgmt.) Excellent communication & coordination skills both verbal and written Adaptability to multicultural team environments Strong sense of ownership, responsibility, and team collaboration Preferred Qualifications: Bachelors degree in Computer Science / IT ITIL Foundation certification (preferred) Basic knowledge of Italian language will be an advantage If anyone interested please share your update resume muthukrishnan.saminathan@kiya.ai

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