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Support Engineer, CX NiCE

2.0 - 6.0 years

0 Lacs

pune, maharashtra

On-site

As a Technical Support Engineer at NiCE, you will play a crucial role in diagnosing and resolving technical issues related to Playvox NICE Quality/Performance Management and WFM software solutions. Your responsibilities will include, but not be limited to: - Diagnosing and resolving issues related to Playvox Nice cloud applications. - Proactively identifying and escalating unresolved issues to maintain system stability. - Providing timely and accurate technical assistance through a ticketing system. - Ensuring customer satisfaction by maintaining high-quality responses and efficient resolution times. - Maintaining quality and ongoing internal and external communication throughout your analys...

Posted 21 hours ago

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