1.0 - 5.0 years

0 Lacs

haryana

On-site

The job requires you to assist customers in identifying their ideal travel plans based on their interests and requirements. You should have excellent knowledge of any GDS (Galileo, Amadeus, Sabre, Apollo, Worldspan) to be able to issue and reissue travel tickets. You will be responsible for negotiating any customizations or modifications requested by customers and accommodating them to the best level possible. In case of any problems during the trip, you are expected to resolve them efficiently for the guests. Regularly updating a database containing guest details and travel information is a crucial part of the job. You will also need to reach the sales and revenue targets set for you. Handling tasks like date changes, schedule changes, and refunds will also be part of your responsibilities. Your role will involve determining clients" needs and suggesting suitable travel packages over calls. You must possess exemplary sales skills and a customer-oriented approach to convert inquiries into sales successfully. Handling inbound calls and maintaining a strong track of follow-ups is essential. Achieving profit targets and generating revenue for the company are key objectives. The ideal candidate should have at least 1+ years of proven experience in US Voice Process inbound Travel Sales (US/International Travel Process). Good geographical knowledge, including city codes and airport codes, is required. You will interact with airlines regularly, so excellent communication skills (both verbal and written in English) are a must. Strong convincing power and negotiation skills are essential for this role. You should be willing to work in shifts as per international time zones, including night shifts. The job is full-time with a schedule that includes night shifts and rotational shifts. A yearly bonus is part of the compensation package. To be considered for this position, you should have at least 1 year of experience in sales or customer service. The work location is in person at Gurgaon (Udyog Vihar Phase-5).,

Posted 2 weeks ago

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