Company Overview: Datastraw is a tech-enabled, people-driven solutions partner, helping small and medium enterprises streamline and scale their backend operations. We specialize in automating backend customer support (CS) and operational workflows while also managing end-to-end CS operations for our clients. Our approach combines AI and technology-driven automation with skilled human support, ensuring efficiency, quality, and seamless customer experiences. Job Description: We are seeking a highly motivated Operations Intern to join our team and work directly under the Operations Manager, gaining hands-on experience in end-to-end operational processes. In this role, you will support daily workflow coordination, process documentation, and data-driven improvements across multiple client accounts. Responsibilities: Assist the Operations Manager in day-to-day process management and client coordination. Help maintain and update process documentation, SOPs, and training materials. Collect, analyze, and present operational data (e.g., daily call logs, ticket volumes, SLA metrics). Contribute to ad hoc projects, including the development of dashboards and automation scripts. Participate in quality audits and escalate issues as directed. Stay updated on the latest AI and machine learning trends and technologies. Learning Opportunities: Direct mentorship from the Operations Manager on strategic planning and decision-making Exposure to managing multiple D2C client accounts and varied operational challenges Hands-on experience with workflow tools (Slack workflows, Google Sheets automations, reporting dashboards) Training in process documentation, quality assurance, and client-facing communications Requirements: Currently pursuing or recently completed a bachelor’s degree in Business, Operations Management, or a related field. Excellent written and verbal communication skills in English. Strong collaboration skills to work effectively across teams and clients. Detail-oriented, with the ability to prioritize and manage multiple tasks Eagerness to learn, take ownership, and work collaboratively in a fast-paced startup environment Willingness to work from the office in Ghatkopar West, Mumbai, on a hybrid model. What We Offer: A certificate upon successful completion of the internship. Exposure to real-world operations in a fast-growing startup. The opportunity to work on a significant project aimed at automating processes. A collaborative and dynamic work environment. Work with leading brands and industry professionals. Chance for a pre-placement offer after completion of the internship. Letter of recommendation upon successful completion of the internship. Note: The job description is a general outline and subject to change based on company requirements. Job Types: Full-time, Permanent, Internship Contract length: 3 months Pay: ₹6,000.00 per month Benefits: Paid sick time Paid time off Application Question(s): Will you be able to reliably work from our office in Ghatkopar West for this job? Do you have a personal laptop and a stable internet connection? Why do you wish to work at Datastraw Technologies as an Operations Intern? Please be descriptive and write the answer in your own words. Work Location: Hybrid remote in Mumbai Suburban, Maharashtra
About Datastraw At Datastraw, we’re building the modern outsourcing house of the future, helping startups and SMEs scale through a mix of human talent and smart tech. We’re now expanding into Generative Engine Optimization (GEO) - the next frontier of search, where AI-driven engines like ChatGPT, Gemini, and Perplexity determine what content is visible to users. If you’re curious about SEO, love experimenting with AI, and want to grow in a cutting-edge digital role, this position is for you. Role Overview We’re looking for a driven and curious candidate who will lead Datastraw’s efforts in AI Search Optimization - managing SEO and GEO initiatives for both our clients and our own brand. This role blends strategy, experimentation, and leadership. You’ll manage e nd-to-end SEO activities, while also building and driving our GEO practice - understanding how generative engines (like ChatGPT, Gemini, and Perplexity) source and display content, and how our clients can adapt for maximum visibility. What You’ll Do SEO & Website Management Manage on-page, off-page, and technical SEO for Datastraw and client websites. Conduct keyword research, competitive analysis, and performance audits. Create, optimize, and track high-performing content for organic growth. Build dashboards and reporting frameworks for SEO performance. GEO (Generative Engine Optimization) Learn and implement GEO techniques to optimize content for AI-driven search visibility. Experiment with content structures, authority signals, and metadata to improve inclusion in AI-generated responses. Research and track emerging trends in AI search (ChatGPT, Perplexity, Gemini, Copilot, etc.). Develop Datastraw’s internal GEO playbook and frameworks for clients. Train internal teams and guide clients on adapting their content strategies for generative search. Leadership & Collaboration Take ownership of SEO & GEO strategy across all clients and internal projects. Work closely with the content, design, and tech teams to ensure alignment and consistency. Lead experiments, measure outcomes, and communicate insights to leadership and clients. Stay updated with AI developments, tools, and best practices - and bring those learnings into our work. What We’re Looking For 1–2 years of proven experience in SEO (agency or client-side). Strong understanding of keyword research, content optimization, and analytics tools (Google Search Console, GA4, Ahrefs, SEMrush, etc.). Familiarity with AI tools (ChatGPT, Perplexity, Gemini, Claude, etc.) and interest in how generative models reshape search. Excellent written and analytical skills - able to turn data into strategy. Curiosity to learn and experiment with new forms of search optimization. Proactive, self-driven, and comfortable working in an evolving space. Leadership mentality - you’ll be driving GEO as a new service line at Datastraw. Bonus Points If You Have Experience with schema markup, structured data, or AI content generation workflows. Exposure to content strategy, PR, or digital marketing campaigns. Understanding of machine learning, LLMs, or prompt engineering concepts. Why Join Datastraw Work in an emerging field (GEO) before it becomes mainstream Hands-on experience with real clients and projects Opportunity to grow into a leadership or specialist role in GEO Application Process Send your resume, A cover letter about yourself, and a short note on why the future of SEO excites you to [email protected] If you’ve experimented with AI tools or written about AI search, share that too! Job Types: Full-time, Permanent Pay: ₹200,000.00 - ₹300,000.00 per year Benefits: Paid time off Application Question(s): This is an in-office position. Are you comfortable to work out of Ghatkopar West, Mumbai? Do you have a working laptop and stable internet connection? Tell us one exciting learning or realization you’ve had recently about SEO Why do you think you’re a good fit for this role at Datastraw? (Please answer in your own words and avoid the use of AI/ ChatGPT) Work Location: In person
Location: Ghatkopar West, Mumbai (Hybrid) Shift Timings: 10 AM - 7 PM IST Schedule: 6 days a week (Monday to Sunday, with 1 rotational weekly off) Salary: ₹16,000 - ₹20,000 in-hand + Incentives up to ₹2,000 About the company: Datastraw Technologies partners with fast-growing D2C brands to streamline operations and deliver exceptional customer experiences. Our focus is on customer support, retention, and engagement, helping brands connect effectively with their customers. Role Overview: We are hiring Customer Support Executives for a chat-based process. You will manage customer interactions on platforms such as Facebook, Instagram, WhatsApp, and social media comments, providing accurate information, resolving queries, and maintaining high-quality written communication. The role requires excellent grammar, typing skills, and professional writing style. Key Responsibilities: Respond promptly and professionally to customer queries via chat and social media comments. Assist customers with order-related queries, discounts, and general guidance. Handle follow-ups, feedback collection, and resolution of complaints through chat. Maintain an empathetic, friendly, and professional tone while managing multiple conversations simultaneously. Coordinate efficiently with internal teams, logistics partners, and clients to resolve issues. Document all interactions accurately in the CRM and keep relevant stakeholders updated. Achieve daily quality and response targets while ensuring customer satisfaction. Requirements: Minimum 6 months of experience in chat support, customer support, or BPO processes. Strong written communication skills in Hindi and English; grammar, spelling, and typing accuracy are essential. Ability to manage multiple chats simultaneously with a professional and empathetic approach. Comfortable coordinating with cross-functional teams and clients. Tech-savvy with basic knowledge of chat tools, social media platforms, and CRM systems. Must have a laptop/desktop with webcam and reliable internet for WFH days. Willingness to work hybrid shifts, including rotational weekends and public holidays. Perks & Benefits: Performance-based incentives. Exposure to working with fast-growing D2C brands. Opportunity to enhance skills in customer engagement, written communication, and team coordination. Job Types: Full-time, Permanent Pay: ₹16,000.00 - ₹20,000.00 per month Benefits: Paid sick time Paid time off Ability to commute/relocate: Ghatkopar West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Are you comfortable working in a hybrid model in Ghatkopar West, Mumbai? Do you have a personal laptop/desktop with webcam and a stable internet connection? How would you handle a customer who is upset about a delayed order? Why do you want to work in a chat-based customer support role? Experience: Customer service: 1 year (Preferred) chat support: 1 year (Preferred) Language: English (Preferred) Hindi (Preferred) Work Location: In person
Location: Ghatkopar West, Mumbai (Hybrid) Shift Timings: 10 AM - 7 PM IST Schedule: 6 days a week (Monday to Sunday, with 1 rotational weekly off) Salary: ₹16,000 - ₹20,000 in-hand + Incentives up to ₹2,000 About the company: Datastraw Technologies partners with fast-growing D2C brands to streamline operations and deliver exceptional customer experiences. Our focus is on customer support, retention, and engagement, helping brands connect effectively with their customers. Role Overview: We are hiring Customer Support Executives for a chat-based process. You will manage customer interactions on platforms such as Facebook, Instagram, WhatsApp, and social media comments, providing accurate information, resolving queries, and maintaining high-quality written communication. The role requires excellent grammar, typing skills, and professional writing style. Key Responsibilities: Respond promptly and professionally to customer queries via chat and social media comments. Assist customers with order-related queries, discounts, and general guidance. Handle follow-ups, feedback collection, and resolution of complaints through chat. Maintain an empathetic, friendly, and professional tone while managing multiple conversations simultaneously. Coordinate efficiently with internal teams, logistics partners, and clients to resolve issues. Document all interactions accurately in the CRM and keep relevant stakeholders updated. Achieve daily quality and response targets while ensuring customer satisfaction. Requirements: Minimum 6 months of experience in chat support, customer support, or BPO processes. Strong written communication skills in Hindi and English; grammar, spelling, and typing accuracy are essential. Ability to manage multiple chats simultaneously with a professional and empathetic approach. Comfortable coordinating with cross-functional teams and clients. Tech-savvy with basic knowledge of chat tools, social media platforms, and CRM systems. Must have a laptop/desktop with webcam and reliable internet for WFH days. Willingness to work hybrid shifts, including rotational weekends and public holidays. Perks & Benefits: Performance-based incentives. Exposure to working with fast-growing D2C brands. Opportunity to enhance skills in customer engagement, written communication, and team coordination. Job Types: Full-time, Permanent Pay: ₹16,000.00 - ₹20,000.00 per month Benefits: Paid sick time Paid time off Ability to commute/relocate: Ghatkopar West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Are you comfortable working in a hybrid model in Ghatkopar West, Mumbai? Do you have a personal laptop/desktop with webcam and a stable internet connection? How would you handle a customer who is upset about a delayed order? Why do you want to work in a chat-based customer support role? Experience: Customer service: 1 year (Preferred) chat support: 1 year (Preferred) Language: English (Preferred) Hindi (Preferred) Work Location: In person
Location: Ghatkopar West, Mumbai Work Days: Monday - Saturday (6 days a week) Shift Timings: 10:00 am - 7:00 pm IST Salary Range: From Rs. 20,000 to Rs. 22,000 per month Company Overview: Datastraw is committed to delivering exceptional backend support to our clients, ensuring seamless operations across various channels. Our mission is to leverage technology to enhance the efficiency and effectiveness of our services. Job Description: We are seeking a proactive Trainer & Quality Assurance Analyst to join our team and help us maintain high standards of performance and customer satisfaction. Responsibilities: ● Conduct onboarding training for new hires across support and voice processes. ● Develop and update training materials, SOPs, and knowledge bases. ● Maintain training records and track the progress of new hires. ● Identify training needs based on performance trends and quality assessments, implementing corrective actions where necessary. ● Organise refresher training sessions based on process updates or performance gaps. ● Monitor agent performance across voice and non-voice channels to meet KPIs. ● Ensure prompt, professional communication across calls, chats, and emails. ● Use AI tools to streamline workflows and improve efficiency. ● Conduct audits and provide feedback to ensure compliance with company standards. ● Collaborate with stakeholders to identify improvement areas and training needs. ● Generate performance reports with actionable insights and recommendations. ● Manage quality assurance processes to uphold excellence. ● Utilize Google Workspace for documentation and reporting. ● Stay updated on industry trends and AI advancements to enhance practices. Requirements: ● Proven experience as a Trainer/ Quality Analyst/ SME or in a similar role for a year and above. ● Excellent communication skills, both verbal and written. ● Proactive attitude with a strong ability to take ownership and accountability. ● Good understanding of technology and ability to implement tech solutions into processes. ● Familiarity with AI tools and their application in quality assurance is a plus. ● Strong analytical skills and attention to detail. ● Ability to work collaboratively in a team environment. What We Offer: ● Opportunity to work with a diverse range of clients across industries, including exposure to the rapidly growing D2C (Direct-to-Consumer) businesses. ● Collaborate closely with management, gaining insights into strategic decision-making and day to day business operations. ● Opportunity to work with cutting-edge technology and AI tools. ● A collaborative and dynamic work environment. ● Professional growth and development opportunities. Note: The job description is a general outline and subject to change based on company requirements. Job Types: Full-time, Permanent Pay: ₹240,000.00 - ₹264,000.00 per year Benefits: Paid sick time Paid time off Ability to commute/relocate: Ghatkopar West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Are you currently based in Mumbai or comfortable working in a hybrid setup from Ghatkopar West, Mumbai? Which tools or platforms have you used for performance monitoring or quality audits? Tell us about a time you used data or performance reports to suggest process improvements or training interventions. What’s one quality metric you always track while reviewing an agent’s performance? Experience: Quality assurance: 1 year (Preferred) Customer support: 1 year (Preferred) Language: English (Preferred) Hindi (Preferred) Work Location: In person