Company Overview: Datastraw is a tech-enabled, people-driven solutions partner, helping small and medium enterprises streamline and scale their backend operations. We specialize in automating backend customer support (CS) and operational workflows while also managing end-to-end CS operations for our clients. Our approach combines AI and technology-driven automation with skilled human support, ensuring efficiency, quality, and seamless customer experiences. Job Description: We are seeking a highly motivated Operations Intern to join our team and work directly under the Operations Manager, gaining hands-on experience in end-to-end operational processes. In this role, you will support daily workflow coordination, process documentation, and data-driven improvements across multiple client accounts. Responsibilities: Assist the Operations Manager in day-to-day process management and client coordination. Help maintain and update process documentation, SOPs, and training materials. Collect, analyze, and present operational data (e.g., daily call logs, ticket volumes, SLA metrics). Contribute to ad hoc projects, including the development of dashboards and automation scripts. Participate in quality audits and escalate issues as directed. Stay updated on the latest AI and machine learning trends and technologies. Learning Opportunities: Direct mentorship from the Operations Manager on strategic planning and decision-making Exposure to managing multiple D2C client accounts and varied operational challenges Hands-on experience with workflow tools (Slack workflows, Google Sheets automations, reporting dashboards) Training in process documentation, quality assurance, and client-facing communications Requirements: Currently pursuing or recently completed a bachelor’s degree in Business, Operations Management, or a related field. Excellent written and verbal communication skills in English. Strong collaboration skills to work effectively across teams and clients. Detail-oriented, with the ability to prioritize and manage multiple tasks Eagerness to learn, take ownership, and work collaboratively in a fast-paced startup environment Willingness to work from the office in Ghatkopar West, Mumbai, on a hybrid model. What We Offer: A certificate upon successful completion of the internship. Exposure to real-world operations in a fast-growing startup. The opportunity to work on a significant project aimed at automating processes. A collaborative and dynamic work environment. Work with leading brands and industry professionals. Chance for a pre-placement offer after completion of the internship. Letter of recommendation upon successful completion of the internship. Note: The job description is a general outline and subject to change based on company requirements. Job Types: Full-time, Permanent, Internship Contract length: 3 months Pay: ₹6,000.00 per month Benefits: Paid sick time Paid time off Application Question(s): Will you be able to reliably work from our office in Ghatkopar West for this job? Do you have a personal laptop and a stable internet connection? Why do you wish to work at Datastraw Technologies as an Operations Intern? Please be descriptive and write the answer in your own words. Work Location: Hybrid remote in Mumbai Suburban, Maharashtra