1.0 - 3.0 years

2 - 2 Lacs

Chennai

Work from Office

Role & responsibilities • Collect, update, and manage daily walk-in data across all ECs (Experience Centers) • Track and monitor JIRA tickets and prepare regular reports on status and follow-ups • Respond to and manage web-based email inquiries related to operations and coordinate resolutions • Prepare, update, and circulate daily/weekly/monthly operational reports as required • Create and maintain data dashboards for visualizing performance metrics, leads, and ticket resolution timelines • Support the Operations team with data insights and projections for reviews and planning • Coordinate with different teams (Sales, Technical, FOE, etc.) to gather and verify relevant data • Ensure data accuracy, consistency, and confidentiality at all times • Identify opportunities for process improvement through data analysis Required Skills & Qualifications: • Bachelors degree in any discipline (preferably in Business Administration, Information Systems, or similar) • 1–3 years of experience in data handling, MIS, or operational support roles • Excellent English communication skills – both written and verbal • Strong proficiency in Microsoft Excel – pivot tables, VLOOKUP, charts, and formulae • Experience in dashboard creation and data visualization tools (Excel/Google Sheets/Tableau/Power BI – a plus) • Familiarity with ticketing systems like JIRA is preferred

Posted 2 months ago

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