10.0 - 12.0 years

0 Lacs

Mumbai, Maharashtra, India

On-site

Senior Salesforce Administrator Infinx Healthcare Location: Mumbai/Hyderabad (Preferred: Mumbai-based candidates with overlap with US time zone ET/CT) Department: Marketing (Revenue Operations) Experience: 10+ years Employment Type: Full-Time Reports To: Director of Marketing Position Summary We are looking for a Senior Salesforce Administrator to lead the administration, enhancement, and governance of our Salesforce platform. This role is crucial in supporting cross-functional teams across Sales, Customer Success, Marketing, and Fin riving efficiency through automation, ensuring data quality, and enabling scalable business growth. Key Responsibilities Salesforce Platform Management Own user and license management: creation, deactivation, role assignment, profiles, permission sets, public groups, OWD, and sharing rules. Perform platform configuration: Flows, assignment rules, approval processes, custom fields, page layouts, record types, dynamic layouts, apps, quick actions, custom settings, mobile admin, dashboards, and reports. Manage and optimize sandbox environments. Execute proactive maintenance: security audits, Optimizer usage, health checks, and platform updates. Development & Release Support Support DevOps and release management processes: plan and deploy configuration changes via change sets or third-party tools (e.g., Gearset, Copado). Understand and troubleshoot basic Apex code and triggers, in collaboration with development teams. Business Process Enablement Gather business requirements and translate them into scalable Salesforce solutions. Identify and promote underutilized features to improve user workflows and platform ROI. Create and maintain a clear Salesforce roadmap in collaboration with key stakeholders to ensure a seamless and effective implementation. User Engagement & Adoption Manage support ticket escalations and resolve user issues. Lead onboarding and continuous training for end-users and business teams. Communicate platform changes and enhancements across the organization. Monitor and improve user adoption metrics. Data & Integration Oversight Drive data quality improvements through automation, validation rules, and standardization processes. Manage third-party integrations, including: HubSpot (Marketing) ZoomInfo (Lead Enrichment) Zoom (Meetings) PandaDoc (eSignature/Documents) DataGroomr And other revenue cyclefocused platforms used by Sales, Marketing, and Finance teams. Documentation & Governance Maintain detailed technical and end-user documentation. Ensure best practices in change management, governance, and platform design. Required Qualifications 10+ years of hands-on Salesforce Administration experience , with a strong command of Sales Cloud. Certified Salesforce Administrator . Additional certifications are highly preferred: Advanced Administrator Platform App Builder Bachelor&aposs or Postgraduate degree in Computer Science, Information Systems, or related field. Required Skills & Attributes Use of AI in day-to-day operations, including integrating AI in Salesforce Open to learn and implementing new go-to-market revenue strategies and practices In-depth knowledge of Salesforce platform capabilities (Sales, Service, Marketing, and related features and functionality). Experience with Salesforce Products, Pricebook, Quote, Order configuration, and automation. Experience with Salesforce DevOps tools and release management. Excellent knowledge of Apex code and triggers. Working knowledge of Data Cloud and Agentforce. Strong analytical, problem-solving, and troubleshooting skills. Effective stakeholder management and the ability to translate business needs into technical solutions. Exceptional written and verbal communication skills in English. Experience in end-user training, support, and enablement. Experience in technical documentation and change control. Desirable Skills Active contributor to the Salesforce community. Demonstrates a passion for continuous learning and innovation in platform capabilities. Familiarity with healthcare industry workflows and regulatory needs (e.g., HIPAA, PHI). Show more Show less

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