3.0 - 7.0 years

0 Lacs

ahmedabad, gujarat

On-site

As a Customer Advocate, your role will involve representing the voice of the customer by understanding their needs, pain points, and feedback to enhance the product. You will act as a Support Liaison, bridging the support team with the product development team to ensure that support feedback and issues are effectively communicated and prioritized. It will be crucial for you to maintain in-depth Product Knowledge, including features, functionality, and future roadmap, to guide the support team in resolving customer issues. Utilizing support metrics, customer feedback, and product usage data will be essential as a Data-Driven Analyst to identify trends, areas for improvement, and opportunities...

Posted 2 months ago

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