Job
Description
If you are someone who: Wants to understand what it takes to build a scalable, secure, and reliable service. Desires to deepen your technical expertise in all aspects of Site Reliability Engineering, including security, monitoring, automation, development, infrastructure, self-healing, and troubleshooting. Is a go-getter with an ownership mindset. ...then we might be the right team for you! Your Role and Responsibilities As a Site Reliability Engineer, you will be responsible for: Applying a logical, methodical, and analytical approach to isolate and solve technical problems. Communicating and collaborating effectively with other technicians, departments, and customers in technical support situations. Demonstrating and applying extensive knowledge of the company's products. Exercising limited discretion in deviating from standard practice to solve problems within your area of experience. Researching problems and recommending solutions. Assisting in the provision of on-job training. Professionally processing and resolving asset request cases to support proper accounting for site inventory. Maintaining site inventory with zero discrepancies through strict adherence to asset management procedures. Managing inbound and outbound fulfillment to enable the achievement of business deliverables. Ensuring that any asset defects, damages, discrepancies, or deviations are escalated to management for timely support and resolution. Working in shift rotations that may include day, evening, overnight, and/or weekends and holidays. Working in various IBM Cloud locations in Chennai. Required Education Bachelor's Degree Required Technical and Professional Expertise 2+ Years of experience including: Physical server hardware experience (assembling servers including motherboards, RAM, hard drives, RAID controllers, network cards, etc.). OS experience is a plus, with an emphasis on physical server hardware exposure. Scheduling and performing hardware maintenances for IBM Cloud customers involving upgrades, downgrades, support requests, etc. This includes physical hardware upgrades/downgrades referring to server hardware like RAM, hard drives, processors, and network cards. Troubleshooting and resolving problems with basic physical network cable/device connections at the server/switch/stack for network devices in the Data Center physically. 100% onsite experience working in a physical Data Center (no remote support). 24/7 Operations with 100% onsite support (no remote or on-call support). This involves a rotating shift schedule with no specific shifts. Responding to UIP-related events around physical infrastructure. Coordinating with internal departments to resolve outage events related to faulty links, optics, or failed networking devices. Possessing physical infrastructure server knowledge along with a basic understanding of network devices (like network physical cabling, optics, and interconnectivities) to extend onsite support for remote network teams and Network ISP personnel. Performing outage events under the supervision and guidance of Site Management. Preferred Technical and Professional Experience May be directed to perform other duties consistent with training and skill levels required for this position. Understanding site capacity utilization and providing assistance with Management on capacity planning.
