Global Product Customer Support Professional [ US Shift] Sapiens

2.0 - 4.0 years

5 - 7 Lacs

Bengaluru

Work from Office

Main duties include: Responsibility for providing solutions/workarounds to customers problems, in a fast and professional manner, in conjunction with the development team, within SLA restrictions. Supporting customers from a wide range of countries. Providing product and installation consultancy, remotely or onsite. Willingness to work beyond working hours when required. Requirements: Personal skills: Independent worker, out of-the-box thinker, solutions-oriented with good problem-solving skills, presentable, service-oriented, results driven, team player, ability to work towards strict deadlines, self-motivated. Excellent written and verbal English skills 2-4 years of Experience with support for enterprise application systems/big and complicated systems. Ability to work under pressure and provide solutions within the application itself and in the technical environment High computer technical skills knowledge of operating systems & databases (advantages) with the ability to understanding applications logs. Advantages: SQL knowledge Experience working with financial banking systems Web Servers knowledge Please note : All work is conducted in English.

Posted 1 month ago

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