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SR. SUPPORT ENGINEER HCL Technologies

3.0 - 7.0 years

0 Lacs

nagpur, maharashtra

On-site

As a Senior Support Engineer, you play a critical role in maintaining customer satisfaction by effectively resolving client tickets in a timely, cost-efficient, and high-quality manner. Your position is integral to ensuring smooth product operations and enhancing the capabilities of the support team through knowledge sharing and continuous improvement. Key Responsibilities: - Troubleshoot and resolve client tickets through detailed analysis and application of product support techniques, ensuring adherence to defined service level agreements. - Develop and deliver training programs for new team members to enhance their skills in product support and operational processes. - Facilitate knowledg...

Posted 23 hours ago

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