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Product Support Engineer RDS Digital

1.0 - 5.0 years

0 Lacs

karnataka

On-site

As a Technical Support Specialist, you will be responsible for diagnosing and troubleshooting technical issues across customer and lender journeys. Utilizing your skills in troubleshooting, customer service, and technical knowledge, you will read AWS logs, troubleshoot on postman, and effectively report errors to the tech team. Your role will also involve creating and maintaining comprehensive documentation, including troubleshooting guides, FAQs, and knowledge base articles. This documentation will assist customers in independently resolving common issues, ensuring clarity, conciseness, and alignment with the latest product releases. Providing exceptional customer support is key in this pos...

Posted 3 months ago

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