5.0 - 9.0 years

0 Lacs

pune, maharashtra

On-site

As a Senior Cloud Support Engineer at Snowflake, you will be a key member of the expanding Support team, dedicated to providing high-quality resolutions to help deliver data-driven business insights and results. You will have the opportunity to work with a wide variety of operating systems, database technologies, big data, data integration, connectors, and networking to solve complex issues. Snowflake's core values of putting customers first, acting with integrity, owning initiative and accountability, and getting it done are reflected in everything we do. Your role will involve delighting customers with your passion and knowledge of Snowflake Data Warehouse, providing technical guidance, and expert advice on effective and optimal use of Snowflake. You will also be the voice of the customer, providing product feedback and improvements to Snowflake's product and engineering teams. Additionally, you will play a crucial role in building knowledge within the team and contributing to strategic initiatives for organizational and process improvements. As a Senior Cloud Support Engineer, you will drive technical solutions to complex problems, adhere to response and resolution SLAs, and demonstrate good problem-solving skills. You will utilize the Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues, document known solutions, and report bugs and feature requests. Partnering with engineering teams, you will prioritize and resolve customer requests, participate in a variety of Support initiatives, and provide support coverage during holidays and weekends based on business needs. The ideal candidate for this role will have a Bachelor's or Master's degree in Computer Science or equivalent discipline, along with 5+ years of experience in a Technical Support environment or a similar technical function in a customer-facing role. Solid knowledge of at least one major RDBMS, in-depth understanding of SQL data types, aggregations, and advanced functions, as well as proficiency in database patch and release management are essential. Additionally, familiarity with distributed computing principles and frameworks, scripting/coding experience, database migration and ETL experience, and the ability to monitor and optimize cloud spending using cost management tools are considered nice-to-haves. Special requirements for this role include participation in pager duty rotations during nights, weekends, and holidays, as well as the ability to work the 4th/night shift starting from 10 pm IST. Applicants should be flexible with schedule changes to meet business needs. Snowflake is a rapidly growing company, and we are looking for individuals who share our values, challenge ordinary thinking, and drive innovation while building a future for themselves and Snowflake. Join us in making an impact and accelerating our growth.,

Posted 2 days ago

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