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Service Reliability Engineer BT Group

0.0 years

0 Lacs

delhi, india

On-site

Why this job matters 1st line helpdesk analyst is the main point of logging, diagnosing and reacting within SLA to the customers support need. They are expected to attempt first time fix, if this cannot be achieved then they are required to escalate the incident to 2nd line for resolution What You'll Be Doing Troubleshooting and maintaining data; good understanding of database functionality and data management processes Attempt first time fix, dealing with customer, suppliers as necessary Troubleshooting Routing protocols i.e. EIGRP, RIP, OSPF and BGP. Carrying-out re-engineering of network designs, trouble shooting and problem resolution of elusive customer network difficulties. Escalate su...

Posted 2 days ago

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