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Senior Managed Services Analyst IQVIA

7.0 - 9.0 years

0 Lacs

bengaluru, karnataka, india

On-site

PURPOSE US Support and Operations team is seeking a highly motivated and resourceful individual to join Support team as a Support Engineer for US business units. Key function includes jobs monitoring, data analysis and validation, ticket resolution on service request & incidents/issues, user management and RCA of issues and escalate to relevant team for resolution. Responsibilities Willingness to work in shifts (24x7) support team including weekends and public holidays. Flexibility and available on phone/email for the team for any off-business hours support. Ensure all deliverables are in accordance with SOPs and work instructions, meeting quality and timeline metrics Ensure he/she demonstra...

Posted 2 days ago

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