Business Analyst - Customer Service Operations Genpact

2.0 - 6.0 years

0 Lacs

jaipur, rajasthan

On-site

Genpact is a global professional services and solutions firm with a workforce of over 125,000 individuals in more than 30 countries. Our team is characterized by innate curiosity, entrepreneurial agility, and a commitment to creating enduring value for our clients. With a purpose-driven approach focused on building a better world for people, we partner with leading enterprises worldwide, including Fortune Global 500 companies, leveraging our deep industry expertise and proficiency in digital operations, data, technology, and AI. We are currently seeking applications for the position of Business Analyst Customer Service Operations. In this role, you will play a pivotal part in identifying areas for operational enhancement and innovation within the healthcare industry. Key Responsibilities: - Deliver exceptional customer service to our clients. - Address and resolve customer inquiries, requests, and escalations promptly. - Update customer data on portals proactively and respond to email/chat requests. - Maintain a comprehensive understanding of client processes and policies. - Investigate and escalate product bugs based on customer feedback. - Demonstrate critical thinking and analytical capabilities. - Exhibit a strong work ethic, collaborating effectively within a team environment. - Generate and distribute reports within the team. - Comfortable with working flexible 24*7 shift schedules. Qualifications Required: Minimum Qualifications: - A graduate degree or equivalent with a strong academic background. - Proficiency in written and verbal communication. - Previous experience in customer service roles such as chat, email, or voice support. - Strong probing, analyzing, and understanding skills. - Ability to work flexible schedules, including evenings and night shifts. - Attention to detail. Preferred Qualifications: - Intermediate knowledge of MS Excel. - Knowledge of VBA & SQL will be advantageous. Join us as a Business Analyst at Genpact, based in Jaipur, India, on a full-time schedule. The position requires a Bachelor's degree or equivalent education. This opportunity is open for applications until April 8, 2025, 4:31:05 AM, with an unposting date set for May 8, 2025, 1:29:00 PM. If you possess a strong operational skill set and are ready to contribute to a dynamic team, this full-time role awaits you.,

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