About the job: Key responsibilities: 1. Guide new customers through the onboarding process, ensuring a smooth and positive experience. 2. Identify and address potential issues to ensure customer satisfaction by collecting feedback. 3. Handle escalations and complex queries while building sustainable relationships and trust with users through open and interactive communication. 4. Raise internal tickets where needed and ensure they are properly tracked and updated. 5. Manage inbound and outbound calls when required. 6. Provide support in resolving users' issues via voice call/email/text. 7. Document customer interactions and technical issues, ensuring thorough follow-up and resolution. 8. Collaborate with the technical team to address and escalate complex issues when necessary. 9. Develop and maintain strong relationships with existing clients, serving as their main point of contact and trusted advisor. 10. Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers. Who can apply: Only those candidates can apply who: have minimum 1 years of experience are from Mumbai only Salary: ₹ 4,00,000 - 7,00,000 /year Experience: 1 year(s) Deadline: 2025-06-13 23:59:59 Other perks: Informal dress code, 5 days a week, Health Insurance Skills required: Client Interaction, Client Relationship, Interpersonal skills and Effective Communication About Company: Data Sutram is an AI-driven platform that provides Intel on people & places with data from 250+ sources. The proprietary AI and ML-driven data engine automatically converts raw unstructured sources of data from satellites, mobile phones, POS machines & several other sources to create insights that capture how people live & behave, available for any location in varying levels of granularity. These insights are consumed by several companies in Financial Services, Retail, E-commerce, Manufacturing, etc. through APIs or SDKs or Data Sutram's proprietary geospatial platform. Data Sutram is a VC-funded company backed by Varanium Capital (Varanium NexGen Fund), Yatra Angel Network, IIFL Fintech Fund, Indian Angel Network, and 100xVC. The company is working with over 50+ enterprises across the country and has a team of 40+ people based out of Mumbai and Kolkata.

Responsibilities Data Analysis: Analyze product-level consumption data to identify trends, patterns, and insights that support business objectives. Prepare comprehensive reports and visualizations to communicate findings to stakeholders. Model Preparation: Develop and maintain Excel-based models to support data-driven decision-making. Field Visits: Conduct occasional field visits to observe product usage and gather firsthand insights. Collaborate with clients during visits to enhance understanding of their experiences and challenges. Communication: Work with a team of data scientists and help deliver on projects in a time bound fashion. Proactively working with Product / Business team to drive business strategies to create solutions for client Cross-functional collaboration: Partner with diverse teams to facilitate data-driven decision-making. Offer analytical support for a variety of business initiatives and projects. About Company: Data Sutram is an AI-driven platform that provides Intel on people & places with data from 250+ sources. The proprietary AI and ML-driven data engine automatically converts raw unstructured sources of data from satellites, mobile phones, POS machines & several other sources to create insights that capture how people live & behave, available for any location in varying levels of granularity. These insights are consumed by several companies in Financial Services, Retail, E-commerce, Manufacturing, etc. through APIs or SDKs or Data Sutram's proprietary geospatial platform. Data Sutram is a VC-funded company backed by Varanium Capital (Varanium NexGen Fund), Yatra Angel Network, IIFL Fintech Fund, Indian Angel Network, and 100xVC. The company is working with over 50+ enterprises across the country and has a team of 40+ people based out of Mumbai and Kolkata. Show more Show less