6 Data Ontap Jobs

Job Summary As a Technical Support Engineer you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging the NetApp AFF, FAS and Hybrid Cloud product lines. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. To be successful in this role, you must be a motivated self-starter and self-learner, and possess a strong customer service mentality. This role will provide you with an opportunity to develop your technical skills by learning and supporting infrastructure built for the next generation data centre. You'll also be happy to come into the office either full time or hybrid (minimum two days a week). Essential Functions • Troubleshoot complex issues related to the NetApp FAS/AFF product line that lower support levels cannot resolve. • Respond to post-sales customer support issues through various channels, including phone, email, web, chat, or ActiveIQ Automated Case Generation. • Research and follow up on customer issues with timely recommendations and action plans. • Collect and analyze multi-platform logs to identify issues and determine root causes, focusing on addressing root causes rather than symptoms. • Collaborate with other Technical Support Engineers and escalate cases to Escalation Engineers when necessary. • Leverage internal technical expertise and resources to provide effective solutions to customer issues. • Publish new knowledge base articles and share best practices with Technical Support Centre staff. • Provide guidance, advice, feedback, and support to level 1 and level 2 colleagues Job Requirements • Strong written and verbal communication skills in English, with the ability to document and follow standard engineering principles and practices. • Mentoring abilities for helping fellow Technical Support Engineers and strong interpersonal communication and customer service skills in stressful situations. • Ability to work well within a team, manage multiple work streams, and work under pressure. • Strong aptitude for learning new technologies and applying them in a customer-facing environment, with an analytical approach to problem-solving. • Experience in troubleshooting methodologies and previous experience with case management systems. • Expertise in two or more of the following areas: NetApp hardware architecture, RAID concepts, SAN and/or NAS storage, NetApp Cluster-Mode Storage Solutions, Data ONTAP operating system, NetApp Storage Management Software Suite, NetApp Data Protection Software, Data tiering concepts, NVMe-oF, UNIX/Linux and Microsoft Windows environment configuration and administration, or knowledge of enterprise application interoperability (e.g., Microsoft Exchange, SQL Server, Oracle, SAP), server and desktop virtualization solutions (e.g., VMware, Hyper-V, Citrix), cloud solutions (e.g., AWS, Google Cloud, Azure) Education • 2 – 5 years of experience in UNIX, Storage administration or technical support. • A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience

Job Summary As a Storage Support Engineer, you provide support to customers, customer support personnel, and field support staff that is focused on diagnosing, troubleshooting, repairing and debugging NetApp products. You respond to situations where first-line product support has failed to isolate or fix problems in hardware or software products, and you ensure delivery of optimal results. You must be a “take charge” professional with demonstrated technical problem-solving skills; and a subject matter expert; and have a strong customer service orientation and experience. You'll also be happy to come into the office either full time or hybrid (minimum two days a week). • Respond to situations where NetApp product support has been unable to solve customer’s technical issues. • Collaborate with or escalate cases with other NetApp Technical Support teams and/or Escalation Engineers when the problem is too complex or falls out of your specific area of expertise in order to most quickly facilitate solutions for customers. • Work collaboratively with customers in potentially stressful situations, while providing professional and courteous technical expertise. • Create new knowledge base articles to share information and best practices for reuse throughout the Technical Support Center • Focus on E-series and StorageGRID specialization and build deep technical expertise in these areas. Job Requirements • Storage and Object based storage experience • Ability to troubleshoot difficult technical issues with strong commitment to deliver excellent customer service experience. • Passion and ability to learn new technologies in a fast-pace environment. • Work well in a team environment and be a proactive contributor to team development projects. • Creative approach to problem solving and demonstrate a ‘can-do’ attitude. • High ability to multi-task, manage workload and define priorities based on business impact of issues. • Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment. • Ability to follow standard engineering principles and practices. Strong Understanding of the Following: Hardware principles, RAID, and iSCSI Object-based storage and S3 protocol Distributed databases (Cassandra) Network troubleshooting experience (Wireshark, TCP) Linux administration and scripting Virtualization (VMware, Docker-containers) Data protection and understanding of T10 Protection Information (PI) concepts Experience with NetApp Data ONTAP 9.0+ (a plus), Fiber Channel, Infiniband, NVMe-oF, HTTP/RestAP Education • Typically requires a minimum of 2-5 years related experience within a similar Technical Support role • A Bachelor of Science in Engineering or Computer Science; or equivalent related experience is required

Job Summary As a Technical Support Engineer you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging the NetApp AFF, FAS and Hybrid Cloud product lines. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. To be successful in this role, you must be a motivated self-starter and self-learner, and possess a strong customer service mentality. This role will provide you with an opportunity to develop your technical skills by learning and supporting infrastructure built for the next generation data centre. You'll also be happy to come into the office either full time or hybrid (minimum two days a week). Essential Functions • Troubleshoot complex issues related to the NetApp FAS/AFF product line that lower support levels cannot resolve. • Respond to post-sales customer support issues through various channels, including phone, email, web, chat, or ActiveIQ Automated Case Generation. • Research and follow up on customer issues with timely recommendations and action plans. • Collect and analyze multi-platform logs to identify issues and determine root causes, focusing on addressing root causes rather than symptoms. • Collaborate with other Technical Support Engineers and escalate cases to Escalation Engineers when necessary. • Leverage internal technical expertise and resources to provide effective solutions to customer issues. • Publish new knowledge base articles and share best practices with Technical Support Centre staff. • Provide guidance, advice, feedback, and support to level 1 and level 2 colleagues Job Requirements • Strong written and verbal communication skills in English, with the ability to document and follow standard engineering principles and practices. • Mentoring abilities for helping fellow Technical Support Engineers and strong interpersonal communication and customer service skills in stressful situations. • Ability to work well within a team, manage multiple work streams, and work under pressure. • Strong aptitude for learning new technologies and applying them in a customer-facing environment, with an analytical approach to problem-solving. • Experience in troubleshooting methodologies and previous experience with case management systems. • Expertise in two or more of the following areas: NetApp hardware architecture, RAID concepts, SAN and/or NAS storage, NetApp Cluster-Mode Storage Solutions, Data ONTAP operating system, NetApp Storage Management Software Suite, NetApp Data Protection Software, Data tiering concepts, NVMe-oF, UNIX/Linux and Microsoft Windows environment configuration and administration, or knowledge of enterprise application interoperability (e.g., Microsoft Exchange, SQL Server, Oracle, SAP), server and desktop virtualization solutions (e.g., VMware, Hyper-V, Citrix), cloud solutions (e.g., AWS, Google Cloud, Azure) Education • 2 – 5 years of experience in UNIX, Storage administration or technical support. • A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience

NetApp is looking for an experienced Software Engineer in Test (SDET) who is passionate about testing and testability and uses that knowledge to develop innovative automated testing solutions for our state of the art storage solutions. You will be part of a high-performing product development team that works Data ONTAP storage solutions. ONTAP is a feature rich stack with its rich data management capabilities that has tremendous value to our customers and are used in mission critical applications across the world.?You will work as part of a team responsible for the automation development, testing and debugging of distributed software that drives NetApp cloud, hybrid-cloud and on-premises solutions. As part of the Research and Development function, the overall focus of the group is on competitive market and customer requirements, supportability, technology advances, product quality, product cost and time-to-market. Software engineers focus on enhancements to existing products as well as new product development.? This is an entry-level technical position that requires an individual to be systems-focused, creative, team-oriented, technologically savvy, able to work in a small and large cross-functional teams, willing to learn and driven to produce results. Essential Functions: Work as a member of the team on projects involving automation of new features, sustaining, handling engineering escalations Participate in all phases of product development cycle: from product definition and design, through implementation, debugging, testing and early customer support Work collaboratively with other peer team members and other teams on the product like Development, Systemic Test Engineering, support and other dependent engineering teams to understand customer use cases, deliver solutions and bring in the value from those teams into work done within the team. Should be able to work with other engineers and solve technical issues Job Requirements Proficient in testing methodologies (functional/non-functional testing). Strong programming skills in Python is essential. Familiarity with Pytest, REST Apis and Postman Rest Clients is a plus. Deep understanding of code workflow, error handling, detecting issues, etc. Understanding of multi-threaded & multi process environments. Experience with Linux/FreeBSD development. Experience with tools like JIRA, Confluence, Qtest is a plus. Strong oral and written communication skills are essential. Education Typically requires a Bachelor's degree with a minimum of 2 years experience or a Master's degree with 0-4 years experience or equivalent work experience.

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Netapp Storage Area Network (SAN) Administration Good to have skills : Storage Area Networks (SAN) Architecture and Design Minimum 2 year(s) of experience is required Educational Qualification : Any Degree Summary :As a Netapp Storage Area Network (SAN) Administrator, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve troubleshooting and resolving issues related to Netapp SAN administration and ensuring smooth functioning of the systems. Must Have Skills: NetApp Clustered Data ONTAP Good to Have Skills:HP3par, Pure and Huawei StorageJob RequirementsKey Responsibilities: Should have sound experience in providing L1/L2 support for Storage Management and support on NetApp Cluster mode Design and implement NetApp storage systems including installation, configuration, software upgrades, and storage provisioning. Administer Fiber Channel SAN fabrics, including installation, configuration, zoning, software upgrades, and maintenance of switches. Design and Configure Replication for Disaster Recovery using Snapmirror and other NetApp tools Plan and implement best practices for NAS and SAN solutions. Create and update documentation for storage procedures.Technical Experience: Should have sound experience in NetApp C Mode (Data Ontap), NetApp HCI, MetroCluster, HP3par and Pure technologies, RAID Levels, Flashpool and Flexclone. Good knowledge on CIFS, NFS, ISCSI and FCP protocols. Experience with installation, configuration and management of storage arrays and switches expected. Experience with Brocade and Cisco SAN Switches. Experience on Storage Pools, Tiering, LUN masking and zoning. Proven skills in understanding customer storage requirements, implementing Fiber Channel and iSCSI SAN solutions, and integrating different operating systems and applications. Should have knowledge about the ITIL framework. Good technical expertise on Snap Center Relevant certifications will be an added advantage.Professional Attributes: Strong written and verbal communication skills, interpersonal skills. Strong time management skills, problem solving and analytical skills. Perform team management roles Due to the 24X7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, and holidays. Qualification Any Degree

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : EMC Storage Area Network (SAN) Administration Good to have skills : technology speciality Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the entire application development process and ensuring its successful implementation. This role requires strong leadership skills and the ability to effectively communicate with stakeholders and team members. Roles & Responsibilities: Should have sound experience in providing L2/L3 support for Storage Management and support on EMC PowerMax, NetApp Cluster mode Design and implement EMC PowerMax, NetApp storage systems including installation, configuration, software upgrades, and storage provisioning. Administer Fiber Channel SAN fabrics, including installation, configuration, zoning, software upgrades, and maintenance of switches. Design and Configure Replication for Disaster Recovery using Snapmirror and other NetApp tools Plan and implement best practices for NAS and SAN solutions. Create and update documentation for storage procedures. Professional & Technical Skills: Strong written and verbal communication skills, interpersonal skills. Strong time management skills, problem solving and analytical skills. Perform team management roles Due to the 24X7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, and holidays. Should have sound experience in NetApp C Mode (Data Ontap), NetApp HCI, MetroCluster, HP3par and Pure technologies, RAID Levels, Flashpool and Flexclone. Good knowledge on CIFS, NFS, ISCSI and FCP protocols. Experience with installation, configuration and management of storage arrays and switches expected. Experience with Brocade and Cisco SAN Switches. Experience on Storage Pools, Tiering, LUN masking and zoning. Proven skills in understanding customer storage requirements, implementing Fiber Channel and iSCSI SAN solutions, and integrating different operating systems and applications. Should have knowledge about the ITIL framework. Good technical expertise on Snap Center Relevant certifications will be an added advantage. Additional Information: The candidate should have a minimum of 3 years of experience in EMC Storage Area Network (SAN) Administration. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education