Data Manager - Customer Profile Unification

The role of Data Manager at Bimal Auto Agency India Pvt. Ltd. involves taking ownership of customer data consolidation, management, and enrichment. You will collaborate closely with the CRM, DMS, and other key departments to create unified, high-integrity customer profiles that drive strategic decision-making and sales pitches. Your key responsibilities will include auditing and mapping customer data across various systems and departments, designing and implementing a data unification strategy, defining data hygiene practices and deduplication rules, and ensuring the ongoing maintenance and updates of customer profiles. You will also work with tech teams or vendors to build or integrate relevant tools/databases, collaborate with department heads to define key data attributes for upselling and cross-selling, and maintain data security and privacy standards. To qualify for this position, you should have at least 2 years of experience in data management, CRM systems, or database administration. A strong understanding of data architecture, integrations, and standardization techniques is required. Proficiency in tools like Excel, SQL, or customer database platforms such as Zoho CRM and DMS is essential. Experience working with cross-functional teams and the ability to think strategically about data use cases in a business context are also necessary. Previous experience in the automotive industry or multi-department customer journey is considered a plus. Joining Bimal Auto Agency India Pvt. Ltd. presents an exciting opportunity to shape a data-driven future for one of Bangalore's premier Maruti Suzuki dealerships. Your contributions will directly impact customer satisfaction, operational efficiency, and revenue growth.,