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0.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
We are seeking a Digital Customer Success Manager (CSM) to join our Data & Feeds team, focusing on optimizing the customer experience for our data products and ensuring customers realize the full value of LSEGs offerings. As a Digital CSM, you will drive customer engagement through scalable, tech-enabled strategies and ensure successful product adoption and growth. You will work closely with customers, internal teams, and key partners to provide solutions, handle feedback, and develop long-term relationships. What you&aposll be doing: Customer Engagement at Scale: Handle a portfolio of customers using digital tools to ensure they are fully applying our data and feeds products to achieve their goals. Proactive Communication: Leverage automation and technology (CRM systems, dashboards) to deliver proactive, tailored communications, ensuring customers receive value from our services. Customer Health Monitoring: Track customer health metrics, usage data, and feedback to identify potential risks and opportunities for growth or improvement. Collaborative Problem-Solving: Partnering with the Data & Feeds team, Product, and Support teams to address customer concerns, solve problems, and drive continuous improvements to customer satisfaction. Upsell and Growth: Find opportunities to upsell additional products or services that align with the customers needs and business goals, giving to both customer success and revenue growth. Customer Advocacy: Advocate for customers within the organization, ensuring their needs and challenges are heard and addressed. Put crucial skills at the top. What you&aposll bring: Experience: Excellence in customer success, account management, or a related role, ideally within a data or technology environment. Technical Skills: Understanding of data feeds, APIs, or real-time data integration. Experience with CRM tools (Salesforce, Gainsight) and customer engagement platforms. Problem-Solving: Strong analytical and problem-solving skills, with the ability to translate customer needs into actionable solutions. Communication: Excellent communication and social skills, with a talent for building and encouraging long-term customer relationships. Partnership: Ability to work cross-functionally with product, sales, and technical teams to ensure customer success. Results-Driven: Consistent track record of meeting and exceeding targets in a customer facing role. What youll get in return: At LSEG, youll have the opportunity to be part of a world-leading financial markets infrastructure and data company. You&aposll gain valuable experience working in a global environment, managing high-impact customer relationships, and contributing to the success of key clients around the world. Working with LSEG means being at the forefront of the financial data and technology sector. Youll gain hands-on experience with industry-leading data feeds, real-time integration solutions, and sophisticated analytics that power the financial markets. This role provides continuous learning opportunities and the chance to stay ahead of industry trends. LSEG fosters an encouraging and inclusive environment where your contributions are valued. Youll collaborate with a diverse group of professionals across various departments such as product, sales, and support. The organization encourages innovation and teamwork, giving you the tools and support to succeed. As a Digital Customer Success Manager, youll directly impact the success of both the customers and LSEG by ensuring clients fully realize the value of their data and feed solutions. LSEG recognizes the importance of flexibility and offers hybrid working models, allowing you to balance professional responsibilities with personal needs. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyones race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what its used for, and how its obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. Show more Show less
Posted 1 day ago
8.0 - 12.0 years
0 Lacs
hyderabad, telangana
On-site
The Corporate Third Party Oversight (CTPO) group at JPMorgan Chase is responsible for developing, deploying, overseeing, and reporting on a program that ensures effective use of third parties and affiliates to achieve strategic goals. The program focuses on ensuring third parties meet high standards in areas such as client service, quality, control, regulatory compliance, business resiliency, and information protection. As a Vice President, Third Party Reporting within CTPO, you will lead and support activities related to data feeds, regulatory & audit submissions, and data governance. Collaboration with CTPO Reporting Utility members in Europe and UK, as well as with the broader CTPO team globally, will be a key aspect of your role. You will enhance the framework for regulatory reporting across JPMC legal entities and ensure timely escalation and resolution of risks, assumptions, and dependencies. Responsibilities: - Lead a lean team in automating data feeds, managing submissions as projects, and supporting data governance in alignment with organizational priorities. - Spearhead efforts in hiring, training, and integrating new personnel into the CTPO framework to support other entities as the scope expands. - Collaborate with CTPO Reporting Utility members in Europe and UK, wider CTPO team members globally, and Outsourcing governance teams at entity or location levels during the design of submission templates, data governance, and submission processes. - Develop a thorough understanding of internal processes for data collection and maintenance that contribute to Regulatory reports, guiding the team in report design and submissions accordingly. - Review business requirements as part of automating data feeds, oversee testing of changes, and manage stakeholder communications for these modifications. - Partner with stakeholders to enhance the framework for Regulatory reporting across JPMC legal entities by identifying and reducing manual touchpoints within the submission process. - Ensure prompt escalation, communication, and resolution of risks, assumptions, and dependencies. Required qualifications, capabilities, and skills: - Strong people management, leadership, and communication skills (verbal and written). - Proficiency in Business Analysis including interpreting reporting requirements, reviewing technical specifications, and leading UAT testing. - Strong data literacy and Excel skills for handling large datasets. - Ability to enhance efficiency and continuously improve processes. - Aptitude for forming collaborative relationships with business partners. - Skills in risk management, compliance, oversight, and control. - Ability to work under tight timelines and evolving external requirements. Preferred qualifications, capabilities, and skills: - Experience in investment banking regulatory, compliance, or operational teams. - Project management experience. - Prior experience in regulatory reporting or designing reporting solutions. - Familiarity with BI-tools like Alteryx and/or Tableau.,
Posted 3 weeks ago
0.0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
Req ID: 327248 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Archer IRM Developer to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Configure and develop solutions for customers on the Archer IRM platform Configure and develop integrated solutions for customers using the Archer IRM platform utilizing additional industry standard applications including SSO, web services integrations, import sets and table polling Design and configure complex configurations including advanced workflow, questionnaires, layouts, reports, data feeds and data imports, campaigns, dashboards, notifications, package installation and workflows, etc. Support and escalate issues and defects related to specific customer environments as required, provide incident support as required Perform system and unit testing, document results Develop documentation as required, per operational processes Follow the engagement model as determined by the engagement manager for projects, as needed Follow the standardized project implementation methodology About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you'd like more information on your EEO rights under the law, please click . For Pay Transparency information, please click.
Posted 1 month ago
5.0 - 10.0 years
14 - 24 Lacs
Gurugram
Work from Office
Were Hiring: RSA Archer Developer / Administrator Location : Gurugram Experience : 58 Years Notice Period : Immediate to 30 Days Apply : (904)-5052- (073) Are you an experienced RSA Archer Developer with a strong admin background looking for your next challenge? Were looking for a GRC technology expert to join a dynamic team driving key risk, compliance, and workflow automation solutions using RSA Archer. Youll play a critical role in designing, developing, and managing Archer applications and integrations. Key Responsibilities : Act as SME for Archer platform operations & projects Develop & enhance core/on-demand Archer applications Configure Access Control, Advanced Workflows, Notifications, Reports Manage Data Feeds , API integrations, and application performance Handle packaging, deployment, and change management Collaborate across teams to ensure compliance and system integrity What We’re Looking For : 3+ years full-time Archer Admin experience 5–8 years total IT experience Strong hands-on with: Advanced Workflow Questionnaires/Sub-Forms Data Feeds / Integration Archer APIs, JavaScript, SQL Experience with ITIL, Agile, DevOps tools (Git, Jenkins, Bitbucket) Excellent communication & problem-solving skills Archer Admin Certification is a plus!
Posted 1 month ago
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