Data Entry Operator (DEO)

Soho Software Solution is seeking a diligent and detail-oriented Data Entry Operator cum Telecaller to join our dynamic team. This dual-role position requires a proactive individual who is adept at handling data entry tasks while also being confident and articulate on the phone.

Key Responsibilities:

• Data Entry Tasks:
• Accurately enter and update data in company databases and software.
• Maintain and manage electronic records and files.
• Verify data for accuracy and completeness, and make corrections where necessary.
• Perform regular data backups to ensure data security.
• Prepare and sort documents for data entry.
• Telecalling Duties:
• Handle inbound and outbound calls professionally and courteously.
• Address customer inquiries, provide information about products/services, and resolve issues.
• Follow up with potential leads to convert them into clients.
• Maintain a customer database and update information regularly.
• Record all interactions and calls in the CRM system.

Required Skills and Qualifications:

• Educational Qualification: High school diploma or equivalent. A degree in any field is a plus.
• Experience: Previous experience in data entry and telecalling is preferred.
• Technical Skills:
• Proficient in MS Office, particularly Excel.
• Familiarity with CRM software is an advantage.
• Communication Skills:
• Excellent verbal and written communication skills in [Insert Language(s)].
• Ability to communicate effectively and professionally over the phone.
• Attention to Detail:
• Strong attention to detail with the ability to spot errors and discrepancies.
• Time Management:
• Ability to manage time effectively and prioritize tasks to meet deadlines.
• Problem-Solving:
• Ability to think critically and resolve customer issues efficiently.

What We Offer:

• Competitive salary package
• Opportunity to work in a growing and innovative company
• Friendly and collaborative work environment
• Professional development opportunities

Job Type: Full-time

Pay: ₹8,000.00 - ₹10,000.00 per month

Benefits:

• Paid sick time

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person