Data Engineer Advisor

In this role at NTT DATA, you will be responsible for providing technical support, monitoring and maintenance, incident management, documentation and reporting, as well as collaborating with cross-functional teams to improve applications. Your key responsibilities will include: - Providing L1, L2 and L3 support for software applications. - Troubleshooting and resolving application-related issues for end-users. - Collaborating with developers, IT teams, and external vendors to address issues and implement fixes. - Monitoring scheduled Jobs and ensuring their successful completion. - Performing routine maintenance tasks, including system updates, backups, and configuration changes. - Assisting with system upgrades, patches, and migrations to ensure continuity of service. - Logging, tracking, and managing incidents and service requests via ticketing systems. - Following established procedures for incident escalation and resolution. - Maintaining and updating application documentation, including configuration settings and user guides. - Creating and presenting reports on system performance, issues, and resolution times. - Documenting changes, fixes, and enhancements in a knowledge base for future reference. - Working with cross-functional teams to gather requirements and improve applications. - Participating in system testing and quality assurance activities. - Assisting in the development and implementation of new application modules or features. Key Skills and Qualifications required for this role include: Technical Skills: - 5+ Years of experience in Informatica B2B (DX, DT). - 5+ Years of experience in Informatica Power Center and IICS. - 5+ Years of experience with databases (MS-SQL server). - Experience with application monitoring tools. - Experience in Informatica Cloud Data Governance Catalog is preferred. Analytical Skills: - Ability to diagnose and solve complex technical problems. Communication: - Strong verbal and written communication skills, able to explain technical concepts to non-technical users. Customer Service: - Ability to provide excellent customer service under pressure and manage competing priorities. Knowledge of ITIL processes (incident, problem, and change management). Please note that NTT DATA is a $30+ billion business and technology services leader with a commitment to accelerating client success and positively impacting society through responsible innovation. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.,