4.0 - 6.0 years

0 Lacs

Bengaluru, Karnataka, India

On-site

About the Role We are looking for a dynamic and sales-driven Cluster Manager to lead a group of Pilates studios and act as a regional extension of the Head of Operations. If youre passionate about fitness, customer experience, and leading high-performing teamsthis role is for you! Responsibilities : Sales & Revenue Growth Own and drive revenue targets for multiple studios Improve lead conversion via structured follow-ups and coaching Support studios in achieving PT and package sales goals Monitor sales performance and take data-driven action Studio-Level Execution Ensure SOPs and brand experience are consistently followed Work closely with Studio Managers to boost conversion and retention Coordinate with marketing for local activations Team Leadership & Support Coach Studio Managers and front desk teams to meet KPIs Implement sales/service training and performance reviews Foster a high-energy, performance-focused culture Customer Experience & Escalations Handle member escalations effectively and empathetically Ensure premium service at every customer touchpoint Channel feedback to central teams for improvement Reporting & Cross-Functional Collaboration Report studio metrics to Head of Operations Collaborate with central Ops, Training & Marketing teams Maintain data hygiene and accurate CRM inputs Qualifications : 46 years of experience in sales & operations (fitness, wellness, hospitality, or retail) Proven success in managing multi-location operations (67 outlets) Strong communication & leadership skills Passionate about health, fitness, and delivering exceptional service Willing to travel frequently across regions Show more Show less

Posted 1 day ago

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