98 Data Cloud Jobs - Page 2

Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We are seeking a Senior Salesforce Developer with strong expertise in building scalable Salesforce solutions and hands-on experience with AI capabilities including Salesforce Einstein and Agentforce . The ideal candidate will combine deep Salesforce development skills with an innovative approach to AI-driven automation , enabling intelligent workflows and enhanced user experiences. Key Responsibilities Salesforce Development: Design, develop, and implement custom Salesforce solutions using Apex, Lightning Web Components (LWC) and integrations. Build and optimize Data Cloud, Service Cloud, and Sales Cloud features to support AI-driven processes. Create scalable, maintainable, and secure solutions in line with Salesforce best practices. AI Enablement & Implementation: Configure and customize Salesforce Einstein features, including predictive analytics, bots, and recommendations. Design and deploy Agentforce agents for autonomous workflows, intent design, and natural language interactions. Integrate Retrieval-Augmented Generation (RAG) and prompt engineering for enhanced AI responses. Partner with data teams to ensure high-quality datasets for AI models. Solution Architecture & Collaboration: Translate business requirements into technical designs with AI-first thinking. Collaborate with architects, admins, and business analysts to deliver end-to-end AI-enabled solutions. Conduct code reviews, provide technical mentorship, and ensure adherence to coding standards. Testing & Deployment: Perform unit testing, integration testing, and support user acceptance testing (UAT). Deploy solutions via Salesforce DevOps tools (Copado, Gearset, etc.). Required Skills & Experience 6+ years of Salesforce development experience, with Salesforce Platform Developer I & II certifications preferred. Proven experience with Apex, LWC, Visualforce, SOQL/SOSL , and API integrations. Hands-on implementation experience with Salesforce Einstein AI (Einstein Bots, Next Best Action, Prediction Builder, Einstein for Sales / Service). Working knowledge of Agentforce setup, intent design, and autonomous workflows. Familiarity with Data Cloud and AI-related data preparation. Strong understanding of Salesforce security, governor limits, and performance optimization . Experience with DevOps and CI/CD pipelines in Salesforce. Excellent problem-solving skills and the ability to work in agile teams. Preferred Qualifications Experience with prompt engineering and LLM integrations in Salesforce. Prior experience in Financial Services, Retail, or Healthcare AI implementations. Salesforce certified Agentforce Specialist Salesforce certified Data cloud Consultant Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and , and our AI agents accelerate your impact so you can . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this . Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Ready to build the future with AI At Genpact, we don&rsquot just keep up with technology&mdashwe set the pace. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos , our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquos possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and . Inviting applications for the role of Assistant Vice President- Salesforce Technical Architect Results-driven Salesforce Senior Solution Architect with relevant experience in designing and implementing scalable, secure, and high-performance solutions across diverse industries. Proven expertise in Salesforce architecture, including Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and custom platform development. Adept at aligning business objectives with technology strategies, leading enterprise-level digital transformation initiatives, and guiding cross-functional teams through the full project lifecycle. Extensive hands-on experience with Salesforce integration patterns, data migration, governance, DevOps, and multi-cloud strategies. Strong background in stakeholder engagement, requirements gathering, and delivering strategic roadmaps that maximize platform ROI. Recognized for excellent communication, leadership, and mentoring skills, with a track record of driving innovation and enterprise agility in complex environments Responsibilities Excellent capabilities in architecting/re-imagining the business application in customer Enterprise landscape. Strong logical and analytical abilities Expertise in force.com platform fundamentals, including data design, data migration, sharing and visibility, and integrations Proficient in implementing APEX enterprise patterns Experienced in Apex programming, Lightning Web Components (LWC), flows, and the latest features of the force.com platform Skilled in estimations and sizing Experienced in code review, debugging, and best practices implementations Proficient at creating and maintaining solution and technical design documents Able to create value stream and provide options to customer for a given business problem. Work closely with client/stakeholders, execute technical workshops, with an ability to understand business requirements, convert them into feasible technical architecure at a detailed level that can be translated into technical deliverables. Excellent in identifying the gaps and opportunities between as-is and to-be processes. Provide technical leadership and insights during RFP and presales process, able to work closely with presales team. Setup of project governance model. Closely working with technical and support team and providing all technical guidance so that deliveries are streamlined, and production is running smoothly . Qualifications we seek in you Minimum Qualifications and Core Competencies: Extensive understanding of Salesforce platform capabilities, including Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud and Data Cloud etc. and how these cloud are interrelated to achieve Customer 360 view. Knowledge on Salesforce Agentforce capabilities, concepts and use cases. Knowledge and deep understanding on various Salesforce Industry Clouds such as Manufacturing, FSC, CPG, Health cloud etc. Technical knowledge and hands-on experience on CPQ, Revenue Cloud, Field Service Lightning. Experience with various integration technologies and patterns, including APIs, ETL tools, and middleware platforms such as Mulesoft . Hands-on experience on building DevOps & CI/CD pipeline leveraging Copado, Jenkins, Gearset, SFDX Comprehensive understanding of Salesforce security including transaction security, event monitoring, sharing, permission sets, and profiles Hands-on knowledge of data integration tools, such as Informatica, Data Loader etc. Knowledge on Salesforce Best Practices to be followed using Apex and Visualforce B.E or B.Tech or MCA Salesforce Architecture & Governance Enterprise Solution Design Data Modeling & Migration Strategies Multi-Cloud Implementations Agile Frameworks Stakeholder Management & Business Alignment Salesforce Certifications Why join Genpact Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career &mdashGain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color , religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Experience : 5+ Years location : Coimbatore & Hyderabad Budget : 25 LPA Notice : Immediate PREFERRED QUALIFICATIONS: Bachelors degree in computer science, Information Technology, or a related field. Experience with CRM Analytics or other analytics platforms integrated with Salesforce Experience with JavaScript frameworks (e.g., React, Angular) and front-end development Understanding of enterprise integration patterns and middleware technologies Experience working in large, multifaceted, and matrixed organizations. Experience within the media entertainment industry Collaborative team player accustomed to working within and across groups. Organized and detail-oriented with an ability to manage time effectively. Strong character exhibiting company core values: Integrity, Creativity, Teamwork, Pioneering Spirit, Ownership

Job Description: Design, develop, and deploy solutions on Salesforce Data Cloud platform. CDP Implementation mandatory. Collaborate with stakeholders to gather requirements and translate them into technical specifications Build custom applications, integrations, and data pipelines using Salesforce Data Cloud tools and technologies. Develop and optimize data models to support business processes and reporting needs. Implement data governance and security best practices to ensure data integrity and compliance. Perform troubleshooting, debugging, and performance tuning of Salesforce Data Cloud solutions. Stay current with Salesforce Data Cloud updates, best practices, and industry trends. Provide technical guidance and support to other team members and end-users. Document solution designs, configurations, and customizations. SFDC certification mandatory. 3+ years of experience in software development with a focus on Salesforce platform. • Strong understanding of relational databases, SQL, and data Modeling concepts. Familiarity with data governance principal

We are looking for an experienced Salesforce Marketing Cloud Developer . The role requires hands-on expertise in Salesforce Marketing Cloud, especially in MCP and Interaction Studio. Responsibilities include designing scalable, secure, and maintainable end-to-end solutions across customer engagement channels, ensuring seamless data integration with platforms like Snowflake, Data Cloud, Java-based CRM, and Adobe Analytics. The developer will conduct code reviews, enforce development best practices, and provide technical guidance. Coordination with enterprise architecture teams and review boards to ensure alignment with strategic goals is also expected. Additional knowledge of CDP/Data Cloud, Mobile & Web Studio, and Java integrations is desirable.

Position Summary Redaptive is seeking a highly experienced Salesforce Developer to join our team. This role requires deep expertise in Salesforce development, administration, and solution architecture, combined with strong sales and operations acumen. You will be responsible for providing enterprise-level architectural guidance, system optimization strategies, integration support, and leading the adoption of advanced features including AI and automation capabilities. This position will play a pivotal role in shaping our Salesforce ecosystem to drive business growth, operational excellence, and customer success. Responsibilities And Duties Salesforce Architecture & Strategy: Design and implement enterprise-level Salesforce architecture aligned with business objectives and industry best practices Develop comprehensive solution roadmaps for Salesforce platform evolution and optimization Provide expert architectural guidance on complex Salesforce implementations, customizations, and integrations Lead strategic initiatives to maximize the value and capabilities of our Salesforce ecosystem Establish governance frameworks, development standards, and architectural principles for sustainable growth Advanced Salesforce Development & Administration Design and implement sophisticated solutions using Apex, Lightning Web Components, SQL, SOSL, and other Salesforce technologies Architect complex configurations and customizations across multiple Salesforce clouds (Sales Cloud, Service Cloud, CPQ, etc.) Develop and maintain scalable data models, security frameworks, and system integrations Create advanced automation solutions using Flow, Process Builder, and Apex triggers Ensure platform stability, performance optimization, and adherence to Salesforce best practices Sales & Operations Expertise Partner with sales and operations leadership to translate complex business requirements into effective Salesforce solutions Design and implement advanced CPQ solutions to support complex pricing, quoting, and proposal processes specific to energy efficiency services Architect SiteTracker implementations to optimize field operations, project management, and service delivery Develop sophisticated sales and operations dashboards, reports, and analytics to drive data-informed decision making Ensure Salesforce solutions support end-to-end business processes from lead generation through project implementation and ongoing service AI & Automation Implementation Lead the implementation of Einstein Analytics, Einstein Discovery, and other AI-powered Salesforce capabilities Design intelligent automation solutions to streamline sales processes, operations workflows, and customer service Develop predictive models and data-driven insights to enhance forecasting, opportunity management, and customer success Architect solutions leveraging AI to optimize energy efficiency project planning and implementation Stay at the forefront of emerging Salesforce AI technologies and identify applications relevant to our industry Integration & System Architecture Design and implement enterprise-grade integrations between Salesforce and other critical business systems Architect data flows between Salesforce and analytics platforms, including Databricks, to enable advanced business intelligence Develop integration strategies that ensure data consistency, accuracy, and timeliness across the technology ecosystem Create scalable integration frameworks that support real-time data exchange and business process automation Ensure seamless integration between SiteTracker and other components of the Salesforce ecosystem Leadership & Knowledge Transfer Serve as the principal Salesforce technical authority for the organization Mentor and guide development and administration teams on Salesforce best practices Lead technical discussions with stakeholders at all levels of the organization Provide thought leadership on industry trends and emerging Salesforce capabilities Drive innovation and continuous improvement of Salesforce solutions Required Abilities And Skills Minimum of 8+ years of experience with Salesforce, including at least 5 years in architectural or senior development roles Advanced expertise in Salesforce administration, development, and solution architecture Extensive experience with multiple Salesforce clouds, including Sales Cloud, Service Cloud, Data Cloud and CPQ (Revenue Cloud) Demonstrated experience with SiteTracker implementation and optimization Strong understanding of energy efficiency, sustainability, or related industries (utilities, energy services, etc.) Expert-level knowledge of Apex, Lightning Web Components, SOQL, and Salesforce integration patterns Experience designing and implementing complex business processes using Flow, Process Builder, and custom development Proven ability to architect enterprise-grade solutions that address sophisticated business requirements Strong technical leadership skills with experience mentoring development teams Excellent communication skills and ability to translate complex technical concepts to non-technical stakeholders Preferred Abilities And Skills Multiple Salesforce certifications, including Salesforce Certified Technical Architect or System Architect Experience with Databricks or similar data analytics platforms and their integration with Salesforce Knowledge of AI/ML technologies and their application within the Salesforce ecosystem Experience in energy efficiency measurement and verification, sustainability reporting, or energy management systems Experience with Field Service Lightning and its application to energy efficiency project management Expertise in Salesforce DevOps practices, including CI/CD, version control, and release management Experience with Mulesoft, Dell Boomi, or other enterprise integration platforms Knowledge of advanced analytics and business intelligence tools that complement Salesforce Experience with agile development methodologies in an enterprise environment Background in implementing Salesforce solutions for companies with similar business models to Redaptive Education Requirements Bachelor&aposs degree in Computer Science, Information Technology, or related field Minimum of 8+ years of experience with Salesforce, including at least 5 years in architectural or senior development roles Travel 0% of travel time expected for the position, where the travel occurs, such as locally or in specific countries or states, and whether the travel is overnight. The Perks! Equity plan participation Medical and Personal Accident Insurance Support on Hybrid working Equipment & Relocation Flexible Time Off Continuous Learning Annual bonus, subject to company and individual performance The company is an Equal Opportunity Employer, drug free workplace, and complies with Labor Laws as applicable. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. Redaptive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Show more Show less

Skilled in leveraging Agentforce to build AI-powered digital agents and automating workflows with Data Cloud to unify and activate customer data at scale. Strong background in Apex, LWC, integration (REST/SOAP APIs), and Salesforce ecosystem (Sales/ Service/ Marketing/CPQ/ any cloud). Proven track record of leading end-to-end implementations, optimizing performance, and mentoring junior developers in high-growth environments.

Salesforce marketing cloud professional Role Description 58 yearsof hands-on experience with Salesforce products, especially: Marketing Cloud Data Cloud MuleSoft Salesforce Cloud Pages Strong understanding ofmarketing domainand proven experience supportinglive marketing campaigns. Excellentcommunication skills– ability to interact with business and technical stakeholders effectively. Ability to work independently and collaboratively in a fast-paced environment. Solution-oriented mindset with a blend of technical and functional expertise. Preferred location – Delhi NCR or Bangalore Role & responsibilities Preferred candidate profile

Looking for a Lead Marketing & Data Cloud Specialist to drive SFMC & Data Cloud operations, design customer journeys, optimize campaigns, ensure compliance, leverage data for personalization, and deliver scalable, data-driven marketing growth.

Preferred candidate profile - Currently serving Notice Period who can join with in 15--20 days only ! 5+ Years of Experience is Mandate as Salesforce Developer Role & responsibilities "Tech Stock Required: Salesforce, LWC, Vlocity, Data Cloud and Health Cloud • 4-7 years of work experience as a SFDC/Vlocity developer. • Education: Bachelors degree in computer science, Information Technology, or a related field. • Experience: 5+ years of experience in Salesforce development, including experience with Apex, Visualforce, and Lightning Components . • Skills: Proficiency in Salesforce development tools and methodologies, strong understanding of Salesforce architecture and best practices. • Certifications: Salesforce certifications such as Platform Developer I & II, Salesforce Certified Administrator, and others. • Custom Development: Develop custom applications and solutions using Apex, Visualforce, Lightning Components, and other Salesforce technologies . • Integration: Integrate Salesforce with other systems using APIs , middleware, and other integration tools. • Data Management: Design and manage complex data models, write efficient queries, and ensure data integrity. • Technical Leadership: Provide technical guidance and mentorship to junior developers and other team members. • Code Review: Conduct code reviews to ensure best practices and high-quality code. • Troubleshooting: Identify and resolve technical issues, debug code, and provide ongoing support. • Documentation: Create and maintain technical documentation, including design specifications, deployment guides, and user manuals. • Optimization: Optimize performance and scalability of Salesforce applications. • Stay Updated: Keep up to date with the latest Salesforce features and best practices"

The Senior Solution Architect is responsible for designing and implementing comprehensive Salesforce solutions to meet business needs, with a focus on Salesforce Marketing Cloud, Pardot, Interaction Studio, Datorama, and Data Cloud. You will collaborate with clients and the PWC Salesforce team to define architecture and design for SF Marketing Cloud Implementation at an enterprise level. As an expert in technical and functional aspects, you will participate in client discussions and have a proven track record of successfully delivering complex projects. Strong leadership skills and the ability to work collaboratively across teams are essential. Your duties and responsibilities will include serving as a Subject Matter Expert for MC, CDP, Datorama, and Interaction Studio/MC Personalization, understanding and implementing key integrations within the Salesforce ecosystem, driving requirements and design for data-driven marketing and customer view, creating architecture and solution blueprints, and working with data integration technologies to support customer experience strategies. Qualifications for this role include 10+ years of experience in MarTech and/or Marketing Data & Analytics, relevant Salesforce MC experience, understanding of web technologies, experience with marketing campaign design and implementation, relevant Salesforce certifications, strong communication skills, ability to conceptualize and design wireframes and workflows, and experience with complex data modeling. Preferred skills include experience with other Salesforce products, knowledge of data privacy regulations, familiarity with Agile/Scrum methodologies, experience with third-party marketing automation tools, and knowledge of APIs and web services for system integration. If you possess strong analytical and problem-solving skills, the ability to lead multiple projects, deliver high-quality solutions within budget and on time, and can influence and facilitate discussions at an executive level, this role might be the perfect fit for you.,

As an experienced and hands-on Salesforce AI Architect, you will be responsible for leading the design and delivery of intelligent agent solutions using Agentforce, Einstein AI, and the Salesforce platform. Your role will involve architecting and implementing GenAI-powered workflows, providing strategic advisory to enterprise customers, and assisting in scaling innovation across complex client engagements. This position requires a combination of technical expertise, executive engagement, and visionary thinking to deliver tangible AI outcomes within the Salesforce ecosystem. In this role, your responsibilities will include designing and implementing AI-powered intelligent agents using Agentforce and Salesforce AI, leading full-stack implementation across various platforms, and rapidly building PoCs and MVPs to validate concepts and accelerate customer buy-in. Additionally, you will be involved in integrating Salesforce CRM with external systems and AI endpoints, designing secure and scalable data architectures to support GenAI workflows, and providing pre-sales and strategic advisory support by shaping solution strategies during pre-sales and discovery phases. To be successful in this role, you must hold a Salesforce Certified Application Architect or System Architect certification, have at least 8 years of experience in customer-facing technical roles across AI, CRM, or Data Architecture, and possess hands-on experience with Salesforce CRM, Salesforce Einstein, and various programming languages and integration tools. Strong communication, visualization, and stakeholder engagement skills are essential, along with the ability to engage C-level stakeholders and lead strategic technical discussions. Preferred qualifications include additional Salesforce certifications, familiarity with enterprise data platforms, experience with AI model observability and prompt governance, as well as knowledge of data privacy, security, and compliance frameworks. Ideal attributes for this role include a strategic and tactical mindset, hands-on AI expertise, the ability to build long-term credibility with stakeholders, and a passion for innovation and sharing best practices. Joining our team will offer you the opportunity to work with cutting-edge Salesforce AI technologies and enterprise clients, access world-class enablement resources, build your brand as a thought leader in the GenAI and Agentforce space, and enjoy a flexible hybrid work environment with meaningful career growth and impact.,

You are seeking a skilled Salesforce QA Analyst to join the team, with expertise in Data Cloud, Commerce Cloud, Service Cloud, Marketing Cloud, and CPQ individually. Experience in ServiceNow testing or functional domain expertise is preferred. Conduct comprehensive testing of Salesforce applications, including Data Cloud, Commerce Cloud, Service Cloud, Financial Services Cloud, Marketing Cloud, and CPQ modules. Collaborate with cross-functional teams to understand business requirements, develop effective test strategies, execute test cases and scenarios, and ensure the quality and functionality of Salesforce implementations. Perform system integration testing, regression testing, and user acceptance testing (UAT) for Salesforce solutions. Identify and report software quality defects, work closely with developers to resolve them, and stay updated on industry best practices and emerging trends in Salesforce testing methodologies. Maintain test documentation, present test results to stakeholders, and provide support and guidance to junior QA team members. Requirements include a Bachelor's or Master's degree in Computer Engineering or a related field, understanding of Salesforce Data Cloud workflows and integrations, at least 3 years of project experience in Salesforce testing, expertise in Agile processes, test management, and defect management platforms. Strong analytical and problem-solving skills, attention to detail, excellent communication, and interpersonal skills, ability to work independently, manage multiple priorities, certification in Salesforce or relevant QA certifications, familiarity with ServiceNow testing or SAP testing, exposure to API testing or Web automation tools like Selenium or Provar is a plus. If you are passionate about Salesforce QA and possess the required skills and experience, we encourage you to apply for this exciting opportunity.,

You are a highly skilled Salesforce Consultant with expertise in Marketing Cloud, Data Cloud (CDP), and SaaS application integrations. As a strategic advisor and hands-on executor, you will be responsible for designing, implementing, and optimizing cross-channel marketing initiatives and customer data strategies using Salesforce technologies. Your role involves collaborating closely with stakeholders from marketing, IT, and data teams to ensure the effective use of the Salesforce ecosystem in driving business outcomes. Your key responsibilities include leading the design, development, and implementation of Marketing Cloud solutions, integrating Salesforce Marketing Cloud with Data Cloud for advanced segmentation and personalization, translating business requirements into technical solutions leveraging Data Cloud's CDP capabilities, conducting end-to-end integrations with various SaaS applications, collaborating on data flows between systems, developing and maintaining data extensions within Marketing Cloud, supporting campaign operations, and monitoring system performance and compliance. To excel in this role, you are required to have 4+ years of hands-on experience with Salesforce Marketing Cloud, 2+ years of experience with Salesforce Data Cloud / Customer Data Platform, a proven track record of integrating Salesforce with third-party SaaS applications, a solid understanding of data modeling and audience strategies, proficiency in AMPscript, SSJS, SQL, and automation workflows within Marketing Cloud, experience in agile/scrum environments, and familiarity with privacy regulations and best practices around customer data usage. Preferred qualifications include Salesforce certifications like Marketing Cloud Consultant, Marketing Cloud Developer, and Data Cloud Consultant (if available), as well as an understanding of B2C and/or B2B customer journeys and personalization strategies. Stay updated on new Salesforce features and industry trends to continuously improve the system.,

Genpact is a global professional services and solutions firm committed to delivering impactful outcomes that drive the future. With a workforce of over 125,000 professionals spread across 30+ countries, we are fueled by our natural inquisitiveness, entrepreneurial spirit, and dedication to creating enduring value for our clients. Our purpose, which centers on the relentless pursuit of a world that functions better for individuals, drives us to serve and transform leading enterprises, including Fortune Global 500 companies, by leveraging our extensive business and industry expertise, digital operations services, and proficiency in data, technology, and AI. We are currently seeking applications for the position of Assistant Vice President - Salesforce COE & Advisory. As the technical steward of Salesforce-related assets such as accelerators, frameworks, utilities, implementation methodology, best practices, demos, and POCs, you will play a pivotal role in supporting our Salesforce Sales Team and driving customer success. Your responsibilities will include providing technical assistance in sales calls and solution presentations, collaborating with the Salesforce Sales Team to comprehend customer requirements, developing and maintaining reusable assets and frameworks, contributing to RFI and RFP responses, engaging in discovery and scoping sessions with clients, anticipating customer needs, offering solution alternatives, creating customer demonstrations and prototypes, supporting proof of concept engagements, aiding in estimations, proposals, and SOW creation, and staying updated on Salesforce ecosystem capabilities through certifications and exploration. The qualifications we are looking for in a candidate include extensive experience in Practice growth support and GTM roles, hands-on implementation experience in Salesforce Sales and Service clouds, proficiency in utilizing Data Cloud and Einstein platform, functional understanding of Salesforce CPQ and Commerce Marketing clouds, expertise in developing solutions and demos using Salesforce applications, architecture and integrations knowledge, ability to drive revenue growth, exceptional communication skills, cross-functional collaboration experience, and Salesforce certifications. Preferred qualifications include knowledge and certifications in Salesforce industry clouds, experience with competing products and solutions, exposure to working with Salesforce Account Executives and Alliances team, among others. If you are a motivated individual with a passion for driving technology solutions and growth, and possess the requisite skills and qualifications, we encourage you to apply for this exciting opportunity as our Assistant Vice President - Salesforce COE & Advisory.,

The Solution Engineering team shapes Salesforce solutions that provide transformational experiences for Non-profit and Higher Education organizations. Engaging deeply in discovery, crafting solution architectures, and building tailored demos that help clients visualize their future on the Salesforce platform is at the core of what we do. With increasing demand for cross-cloud solutions, we are expanding our team by adding a dedicated Salesforce SE Support Specialist. In this role, you will play a critical part in supporting our Solution Engineers by creating, maintaining, and innovating demo environments and assets using declarative Salesforce tools. Your contributions will be instrumental in improving speed-to-demo, scaling our IP, and ensuring we meet client expectations with compelling demonstrations. This presents an exciting opportunity for a skilled Salesforce practitioner who enjoys building, problem-solving, and collaborating with a passionate, high-performing team. Key Responsibilities: - Build, manage, and maintain Salesforce demo orgs across Non-profit Cloud, Education Cloud, and additional Salesforce products. - Ensure demo environments are up-to-date with Salesforce seasonal releases and evolving platform capabilities. - Troubleshoot and resolve technical issues to maintain a seamless and functional demo experience. - Configure Salesforce solutions using declarative tools like Custom Objects, Fields, Flows, OmniStudio, and App Builder. - Create reusable components and templates to facilitate rapid demo development. - Install and configure AppExchange and other Salesforce add-ons as needed. - Prepare and manage realistic and scenario-based datasets aligned with non-profit and education use cases. - Maintain data integrity and consistency across environments for effective demonstrations. - Explore new Salesforce features, emerging products, and AI-driven capabilities. - Collaborate with Solution Engineers to develop proof-of-concept demos and prototypes. - Document demo org configurations, component usage, data models, and standard operating procedures. - Help establish and refine best practices and processes for demo asset management. - Engage closely with Solution Engineers to deliver high-quality demo assets on time. - Actively contribute to planning sessions to enhance solution storytelling. - Participate in knowledge-sharing initiatives to foster innovation and collaboration across the team. Requirements: - 3+ years of hands-on Salesforce experience in consulting, implementation, or internal technical support. - Strong expertise in Salesforce declarative configuration, including Salesforce Flows, OmniStudio, Lightning App Builder, Page Layouts, and Custom Metadata. - Sound understanding of Salesforce data models, particularly within Non-profit and Education Cloud contexts. - Proficiency with Salesforce data tools such as Data Loader, Data Import Wizard, and basic data transformation techniques. - Exposure to additional Salesforce products like Tableau, Data Cloud, Commerce Cloud, or MuleSoft is preferred. - Familiarity with the Salesforce ecosystem, including product releases and roadmap. - Strong organizational skills, attention to detail, and ability to manage multiple priorities. - Excellent written and verbal communication skills in a collaborative, remote environment. - Awareness of non-profit and higher education organizational structures and use cases is a plus. Preferred Skills: - Experience with emerging Salesforce capabilities like AI/Einstein, Data Cloud, Marketing Cloud Growth. - Ability to deliver scalable and reusable components to meet evolving business and demo needs. - Proactive and self-motivated approach to learning and problem-solving. - Strong time management, task prioritization, and cross-functional collaboration. - Passion for innovation, storytelling through technology, and continuous improvement. Signs You May Be a Great Fit: - Impact: Play a pivotal role in shaping a rapidly growing venture studio with Cloud-driven digital transformation. - Culture: Thrive in a collaborative, innovative environment that values creativity, ownership, and agility. - Growth: Access professional development opportunities and mentorship from experienced peers. - Benefits: Competitive salary, wellness packages, and flexible work arrangements that support your lifestyle and goals.,

You will be responsible for designing and implementing scalable solutions on Salesforce Data Cloud, managing platform configurations, and working closely with business stakeholders to gather and understand requirements. Your key responsibilities will include designing, developing, and deploying custom solutions using Salesforce Data Cloud, performing administrative tasks such as user management, security settings, and data configuration. You will collaborate with business teams to gather, analyze, and translate requirements into technical solutions. Additionally, you will build and maintain data models, integrations, and automation workflows to ensure data integrity, security, and compliance with governance standards. Troubleshooting and resolving issues related to performance, data quality, and system behavior will be part of your daily tasks. You will also need to stay updated with Salesforce releases and recommend best practices. A strong hands-on experience with Salesforce Data Cloud and core Salesforce platform is required, along with a solid understanding of data modelling and integration patterns. You should also have a good grasp of Data Streams, Data Lake, Data Models, Data Transforms, and Data Analysis. Experience working with segments, activations, and calculated insights, as well as with Salesforce administration tasks and declarative tools, is essential. Excellent communication skills are necessary to interact with business users and translate their needs into solutions. Possessing Salesforce certifications will be an advantage. Required Skills: - Strong hands-on experience with Salesforce Data Cloud and core Salesforce platform - Solid understanding of data modelling and integration patterns - Solid understanding of Data Streams, Data Lake, Data Models, Data Transforms, and Data Analysis - Experience working with segments, activations, and calculated insights - Experience with Salesforce administration tasks and declarative tools - Excellent communication skills to interact with business users and translate needs into solutions - Salesforce certifications Experience Required: 3 to 6 years,

You are a Senior Salesforce Administrator at Infinx Healthcare, responsible for leading the administration, enhancement, and governance of the Salesforce platform. In this role, you will support cross-functional teams across Sales, Customer Success, Marketing, and Finance to drive efficiency through automation, ensure data quality, and enable scalable business growth. Your key responsibilities include managing user and license administration, platform configuration, sandbox environments, proactive maintenance, DevOps support, business process enablement, user engagement, data quality improvements, integration oversight, documentation, and governance. To excel in this role, you must have at least 10 years of hands-on Salesforce Administration experience, possess a Certified Salesforce Administrator designation, and ideally additional certifications such as Advanced Administrator and Platform App Builder. A Bachelor's or Postgraduate degree in Computer Science, Information Systems, or a related field is required. You should have expertise in utilizing AI in day-to-day operations, a strong understanding of Salesforce platform capabilities, experience with Salesforce Products, Pricebook, Quote, Order configuration, and automation, proficiency in Apex code and triggers, and knowledge of Data Cloud and Agentforce. Strong analytical, problem-solving, and troubleshooting skills are essential, along with effective stakeholder management and excellent written and verbal communication skills in English. Desirable skills include being an active contributor to the Salesforce community, a passion for continuous learning and innovation, and familiarity with healthcare industry workflows and regulatory needs such as HIPAA and PHI.,

Senior Salesforce Administrator Infinx Healthcare Location: Mumbai/Hyderabad (Preferred: Mumbai-based candidates with overlap with US time zone ET/CT) Department: Marketing (Revenue Operations) Experience: 10+ years Employment Type: Full-Time Reports To: Director of Marketing Position Summary We are looking for a Senior Salesforce Administrator to lead the administration, enhancement, and governance of our Salesforce platform. This role is crucial in supporting cross-functional teams across Sales, Customer Success, Marketing, and Fin riving efficiency through automation, ensuring data quality, and enabling scalable business growth. Key Responsibilities Salesforce Platform Management Own user and license management: creation, deactivation, role assignment, profiles, permission sets, public groups, OWD, and sharing rules. Perform platform configuration: Flows, assignment rules, approval processes, custom fields, page layouts, record types, dynamic layouts, apps, quick actions, custom settings, mobile admin, dashboards, and reports. Manage and optimize sandbox environments. Execute proactive maintenance: security audits, Optimizer usage, health checks, and platform updates. Development & Release Support Support DevOps and release management processes: plan and deploy configuration changes via change sets or third-party tools (e.g., Gearset, Copado). Understand and troubleshoot basic Apex code and triggers, in collaboration with development teams. Business Process Enablement Gather business requirements and translate them into scalable Salesforce solutions. Identify and promote underutilized features to improve user workflows and platform ROI. Create and maintain a clear Salesforce roadmap in collaboration with key stakeholders to ensure a seamless and effective implementation. User Engagement & Adoption Manage support ticket escalations and resolve user issues. Lead onboarding and continuous training for end-users and business teams. Communicate platform changes and enhancements across the organization. Monitor and improve user adoption metrics. Data & Integration Oversight Drive data quality improvements through automation, validation rules, and standardization processes. Manage third-party integrations, including: HubSpot (Marketing) ZoomInfo (Lead Enrichment) Zoom (Meetings) PandaDoc (eSignature/Documents) DataGroomr And other revenue cyclefocused platforms used by Sales, Marketing, and Finance teams. Documentation & Governance Maintain detailed technical and end-user documentation. Ensure best practices in change management, governance, and platform design. Required Qualifications 10+ years of hands-on Salesforce Administration experience , with a strong command of Sales Cloud. Certified Salesforce Administrator . Additional certifications are highly preferred: Advanced Administrator Platform App Builder Bachelor&aposs or Postgraduate degree in Computer Science, Information Systems, or related field. Required Skills & Attributes Use of AI in day-to-day operations, including integrating AI in Salesforce Open to learn and implementing new go-to-market revenue strategies and practices In-depth knowledge of Salesforce platform capabilities (Sales, Service, Marketing, and related features and functionality). Experience with Salesforce Products, Pricebook, Quote, Order configuration, and automation. Experience with Salesforce DevOps tools and release management. Excellent knowledge of Apex code and triggers. Working knowledge of Data Cloud and Agentforce. Strong analytical, problem-solving, and troubleshooting skills. Effective stakeholder management and the ability to translate business needs into technical solutions. Exceptional written and verbal communication skills in English. Experience in end-user training, support, and enablement. Experience in technical documentation and change control. Desirable Skills Active contributor to the Salesforce community. Demonstrates a passion for continuous learning and innovation in platform capabilities. Familiarity with healthcare industry workflows and regulatory needs (e.g., HIPAA, PHI). Show more Show less

Position Summary As a Salesforce Enterprise Architect at Gruve , you will be the principal architect, responsible for defining and driving the overall Salesforce strategy and architecture for our diverse clientele. You will provide technical leadership, guidance, and best practices, ensuring alignment with business objectives and maximizing the value of the Salesforce platform. This is a strategic role offering the opportunity to influence technology decisions, mentor top-tier talent, and accelerate your career in the cloud computing space. Key Responsibilities Enterprise Architecture Vision Develop and maintain a comprehensive Salesforce architecture roadmap, aligning with business strategy and long-term goals. Solution Architecture Design and architect complex, scalable, and high-performance Salesforce solutions across multiple clouds and integrations, considering security, performance, scalability, and maintainability. Technical Leadership & Mentorship Provide technical leadership and mentorship to development teams, fostering a culture of innovation and best practices. Stakeholder Management Collaborate with business stakeholders, understand their needs, and translate them into effective technical solutions. Communicate architectural decisions clearly and effectively. Salesforce Multi-Cloud Expertise Architect and implement solutions across all relevant Salesforce clouds, including: Sales Cloud Service Cloud Experience Cloud Marketing Cloud Data Cloud Industry-specific Clouds (e.g., Health Cloud, Financial Services Cloud) Integration Strategy Define and govern the enterprise integration strategy between Salesforce and other systems, leveraging APIs, middleware, and integration platforms like MuleSoft . Platform Governance Establish and enforce Salesforce governance policies, standards, and best practices to ensure consistency and quality across all projects. Risk Management Identify and mitigate potential technical risks and challenges. Develop contingency plans and ensure business continuity. Innovation & Research Stay at the forefront of Salesforce advancements, researching new technologies and trends, and recommending innovative solutions. Performance Optimization Design and implement strategies for optimizing Salesforce performance and scalability. Security & Compliance Ensure that all Salesforce solutions adhere to security best practices and regulatory requirements. Pre-Sales Support Contribute to pre-sales activities by providing technical expertise, developing solution proposals, and presenting technical demonstrations to potential clients. Collaborate with sales teams to understand client requirements and translate them into compelling technical solutions. Qualifications 15+ years of hands-on Salesforce development experience, with significant experience in architecting enterprise-level solutions. Deep expertise in Salesforce platform architecture, including governor limits, security, performance optimization, and best practices. Extensive experience designing and implementing solutions across multiple Salesforce clouds: Sales Cloud Service Cloud Experience Cloud Marketing Cloud Pardot Industry Clouds Strong experience with integration patterns, APIs, and integration platforms like MuleSoft. Proven ability to lead and mentor a team of architects and developers. Excellent communication, interpersonal, and presentation skills, with the ability to influence and lead technical discussions. Strong analytical, problem-solving, and decision-making skills. Experience with enterprise architecture frameworks (e.g., TOGAF) is a plus. Experience in a specific industry vertical (e.g., Legal, Tech, Healthcare, Financial Services) is a plus. Certifications Required: Salesforce Certified Platform Developer I Salesforce Certified Platform Developer II Salesforce Certified Technical Architect Preferred: Salesforce Certified Application Architect Salesforce Certified System Architect Salesforce Certified Sales Cloud Consultant Salesforce Certified Service Cloud Consultant Salesforce Certified Experience Cloud Consultant Salesforce Data Cloud Consultant MuleSoft Certified Developer

The Manager, AgentForce Development position at PwC requires a skilled and proactive individual to lead and oversee the development of custom solutions on the AgentForce platform within Salesforce. The role involves guiding a team of developers to optimize agent workflows, automate processes, and integrate AI technologies to enhance case management efficiency and decision-making. Collaboration with key stakeholders is essential to align business needs with technical solutions and ensure that AgentForce capabilities are leveraged across various use cases. The ideal candidate for this role should have hands-on experience with AgentForce, Apex, and AI-driven automation. They should demonstrate a proven track record of managing and collaborating with development teams to deliver high-quality, scalable solutions. Strong communication and leadership skills are essential for effectively leading and mentoring a team of developers, ensuring timely project delivery and maintaining high-quality standards. The candidate should also possess proficiency in Apex development, workflow automation, custom actions, and API integrations to enhance AgentForce workflows and decision-making processes. Key responsibilities of the Manager, AgentForce Development include team leadership and guidance, customization and implementation of AgentForce actions, overseeing Apex and workflow automation, implementing AI-driven routing strategies, managing cross-system integrations, designing scalable and maintainable solutions, collaborating with stakeholders to define technical requirements, and overseeing deployment activities to ensure thorough testing and quality assurance. Additional desired skills for this role include experience with advanced AgentForce features, familiarity with Salesforce Einstein integration, Salesforce certifications such as Application and System Architect, and understanding of cloud-native development architectures, particularly when integrating AgentForce with other cloud applications or microservices.,

Job description - Strategic Advisor who designs and delivers complex and enterprise scale Salesforce solutions for Customers - Bring together teams across different stakeholders to realize a vision - Can translate a customer s vision into a roadmap - Enjoys solving problems for customers - Articulate and present at an executive level Strategic accounts excellence is a niche team in the Sales and Distribution business unit of Salesforce India that will provide white glove treatment for a select set of strategic customers for the India region. This team will provide the right level of governance overseeing transformational programs for our customers, ensuring the program is on track with active participation across internal teams in Salesforce, program participants from customers, external stakeholders from our partners both consulting and technical. It takes grit, empathy, and a lot of creativity to help businesses achieve a digital transformation. Today, we re trusted advisors to the worlds most admired companies helping them connect to their customers, partners, and employees in a whole new way. Nothing is more important to us than customer success. As a Technical Architect of Strategic Accounts Excellence team, you will take on the role of ensuring customer success by solving complex problems and guiding the implementation partner. Responsibilities: - Has deep knowledge about the Salesforce C360, Platform, Integration cloud - Has solid understanding on Industry/DataCloud+AI+CRM products - Providing a smooth transition for the customer from pre-sales to post-sales - Drive partners implementation aligned to customers transformational objectives - Solve technical problems that might arise during the implementation - Build proof of concepts to articulate how a problem area could be addressed - Create integration, data migration and implementation strategies that maximise standard out of the box capabilities of the Salesforce platform. - Collaborate with various internal teams of Salesforce to clear technical obstacles - Highlight risks and create mitigation strategies that might derail the program - Speak the language of the customer and understand their business and technical landscape deeply - Collate assets and shares best practices across customers Required Skills/Experience: - 8-14 years experience implementing solutions on the Salesforce platform - Hands on experience on the Salesforce platform is a must for this role - Possess Salesforce Application & System Architect, Data Cloud , AI certifications or Industry Cloud Accreditation - Have played a critical part of large transformational programs for customers in the past - Extraordinary client facing skills with the ability to solve the clients needs and manage the program - Detail-oriented individuals with the ability to rapidly learn and take advantage of new concepts, business models, and technologies. - Have thorough understanding of development methodologies like Agile, Waterfall

The Digital Success Engineering team at our organization is comprised of a diverse group of distributed software engineers, architects, and engineering managers who collaborate to develop Unified Experiences for our Trailblazers. As the pioneers of our products, we leverage Salesforce technology to create an intuitive and expert self-service platform that drives Trailblazer Success. As a Marketing Cloud Engineer (SMTS) in our Customer Engagement Engineering team, you will play a crucial role in providing technical solutions and support to our customers and business users. We are looking for someone with a strong background in the Salesforce Marketing Cloud platform, exceptional technical skills, and the ability to effectively communicate with stakeholders. The ideal candidate should excel in troubleshooting and coordinating operational issues within our Customer Engagement Ecosystem, working closely with various cross-functional teams to develop solutions and workarounds. Your responsibilities will include collaborating with business users, engineering teams, operations teams, and vendor teams to enhance existing and new business processes and systems functionality. You will be responsible for analyzing problems, providing root cause analysis, resolving issues, and planning long-term support strategies. Key Responsibilities: - Adapting to the Digital Success Engineering team structures and culture - Conducting technical requirements gathering, review, and architecture sessions - Translating business requirements into data architecture, data pipelines, and Salesforce Marketing Cloud software design - Providing guidance and thought leadership in resolving complex problems - Designing and implementing robust, scalable solutions for Salesforce Marketing Cloud projects - Triaging, troubleshooting, and ensuring timely issue resolution - Developing and maintaining technical expertise in assigned areas of product functionality - Engaging in continuous feedback with engineering and data platform teams - Communicating effectively with development, leadership, and business users - Collaborating with cross-functional teams to drive successful program execution - Meeting deadlines, prioritizing requests, and managing tasks efficiently - Serving as the primary contact for application support in Pacific time zone Professional Experience/Skills Required: - Bachelor's degree in Computer Science, Software Engineering, or equivalent - 8+ years of hands-on experience in Salesforce Marketing Cloud and related Salesforce Core products - Strong technical proficiency in various technologies including AMPScript, HTML, CSS, JavaScript, SQL, Python, etc. - Experience in systems integrations, APIs, marketing compliance, and security protocols - Ability to work under pressure, adapt quickly, and drive data-driven decisions - Excellent verbal and written communication skills - Proficiency in technical communication and project management - Strong analytical and problem-solving abilities Join our team and be part of a dynamic environment where your technical expertise and problem-solving skills will contribute to the success of our customers and business users.,

You will be responsible for developing industry products/platforms from the ground up using SaaS and AI. Your primary focus will be to collaborate on creating AI/GenAI accelerators for SFDC implementation, automating repetitive activities of software/SaaS implementation lifecycle such as requirement gathering, user story creation, code generation, quality assurance, and deployment. It is essential to have a strong proficiency in setting up and delivering products/platforms. To be successful in this role, you should have 8-12 years of experience in developing, architecting, and implementing CRM-based technologies. You must be experienced in architecting, delivering, and supporting Salesforce-based systems including Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce CPQ, Salesforce Experience Cloud, and Saleforce Data Cloud. Expertise in LWC, technical leadership, architecting, and ownership of delivery are key qualifications required for this position. Your strong verbal and written communication skills will be vital in effectively communicating technical information to non-technical partners and listening to identified concerns to adapt accordingly. You should possess the ability to influence across multiple functions, both technical and non-technical, and thrive under pressure and tight deadlines. Building up a working knowledge of applications by collaborating with others and staying updated on new apps/technologies is crucial. A continuous desire to learn and develop your current knowledge and skillset, flexibility in approach, and problem-solving skills with a strong intuition for business and knowledge of current technological trends and business concepts are essential traits for this role. Preferred skills for this position include expertise in Salesforce, Sales Cloud, Salesforce Service Cloud, Salesforce CPQ, Salesforce Experience Cloud, Saleforce Data Cloud, and good expertise in coding and architecture.,

Role Expectations Salesforce Service Cloud and Contact Center Design and implement best-in-class Salesforce-based call center solutions Optimize customer and agent experiences, workflows, and omnichannel processes using Salesforce tools such as Experience Cloud, Service Cloud, Voice, CPQ, BOTs, SMS, Online Sites, Order Management, Data Cloud, Einstein/Gen AI, and Unified Knowledge Ensure seamless omnichannel, end-to-end customer and agent experience across the contact center Leadership Lead and mentor a team of Salesforce practitioners Ensure alignment with Salesforce best practices and standards Solution Design Participate in pre-sales meetings and sales opportunities Create scalable and client-aligned solutions, estimate effort, and present proposals Lead requirements definition and solution design workshops Map business requirements to functional/technical solutions using out-of-the-box and custom Salesforce features Prepare solution blueprints and gap analysis Project Delivery Oversee the full lifecycle of Salesforce solution implementation Guide business process design, system build, testing, and deployment Validate technical depth and assign correct resources Manage demos, UAT sessions, and ensure client satisfaction Architect scalable, secure, and performance-driven solutions Handle configurations, customizations, security models, and user setup Manage documentation of data mapping, workflows, and process improvements Lead Salesforce integration with external systems using APIs and middleware Utilize Einstein/Gen AI for insights and automation Industry Knowledge Apply domain-specific expertise to build industry-relevant Salesforce solutions Customize Salesforce to meet sectoral regulations and compliance needs Stay informed on industry trends and leverage Salesforce Industry Cloud Continuous Improvement and Innovation Keep up with Salesforce releases and recommend upgrades or enhancements Innovate and implement improvements for new and existing Salesforce environments Deliver user training and ongoing client/team support Documentation Maintain detailed and updated documentation for solutions and implementations Ensure proper knowledge transfer for long-term sustainability Qualifications 7+ years of experience with Salesforce implementations 10+ years in enterprise software application delivery Expertise in Salesforce Service Cloud and contact center design Strong integration knowledge across systems and middleware Industry experience in finance, healthcare, retail, tech, or other sectors Experience with Salesforce Einstein and Gen AI features (preferred) Education Bachelor's degree in Computer Science, IT, or related field Salesforce Certifications Salesforce Administrator (required) Salesforce Service Cloud (required) Experience Cloud (preferred) Data Cloud (preferred) Architect-level certifications for Contact Center (preferred) Soft Skills Strong leadership and mentoring abilities Excellent problem-solving and analytical thinking Clear and effective communication and collaboration skills Team-oriented mindset with attention to quality and detail Experience working in Agile/Scrum environments