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3 - 8 years
5 - 10 Lacs
Bengaluru
Work from Office
Job Title: Data Automation Engineer, NCT Role Description KYC Operations play an integral part in the firms first line of defense against financial crime, reducing the risk of working with new clients (primarily Know Your Customer (KYC) risk), whilst ensuring client relationships are on-boarded and maintained efficiently. KYC Operations provide a golden source of quality reference data for CIB, underpinning the firms key Regulatory, Control & Governance standards. Within KYC Operations there is a dedicated global group KYC Transformation that drives end-to-end-delivery. Our teams partners with stakeholders in and outside of KYC Ops to ensure our processes are fit for purpose, follow a uniform standard and continuously improving our processes thereby adding a quantifiable value to support colleagues and clients in a flexible, fast and focused manner. As a Data Automation Engineer, you will build fast solutions to help Operations and other parts of the bank deliver their highest value, removing repetitive tasks, building strategic data pipelines, ensuring automation is robust and stable using solutions incl. Python, VBA, MS Power platforms (Power Automate, Power Apps, Power BI), SQL and Share Points. Our approach is to ensure the solution can be merged into strategic tooling and fits the technology design process standards. We are looking for an enthusiastic and motivated person with excellent communication skills to join our team. You will love working with us and see the value in helping people by delivering effective solutions that make a positive impact on your colleagues workload. You will be curious and able to quickly absorb organizational complexity, regulatory requirements, and business logic, translating that structure into your work. This role will offer a fantastic opportunity to join one of the most prestigious financial organisations operating all over the globe, and you will gain amazing experience. Your key responsibilities Work with stakeholders to identify opportunities to drive business solutions and improvements Automate manual effort, providing tactical solutions to improve speed and value. Work in an agile way to deliver proof of concept and fast solutions using the appropriate technologies appropriate to the problem statements and requirements Enhance personal and team network to ensure cooperation yields efficiencies, for example sharing of solutions to a wider team, re-using existing solutions, enhancing solutions to have a wider and more beneficial business impact Your skills and experience Analyse, design, develop, test, deploy and support Digital services software solutions Exposure to ETL technologies and methods Expertise in coding/ programming in Python, VBA, and SQL skills to extract data sets efficiently Experience in developing business solutions in any of MS power Apps, MS Power Automate or RPA Excellent spatial reasoning and ability to see view process and data in two or three-dimensions. Process Mapping, Process Re-engineering & Data orientated with experience in enterprise process modelling for current and future state. The ability to generate innovative ideas and deliver effectively, highlighting blockers if needed. Exposure to workflow solutions, Alteryx, Pentaho, Celonis, linux and database tuning are desirable Documenting solutions (i.e., Creation and upkeep of artefacts - Requirement Docs, SDDs, Test Scripts, JIRA tickets, KSD - post go live) Provide L1 support to the existing RPA solution, resolve the issues with minimum TAT to ensure business resiliency Competencies Work alongside Solutions Architects, Business Analysts and BOT controlling to contribute with solution designs Highly organized with a keen eye for detail and proven record operating in a fast- paced environment Ability to work independently and as part of the team with an enterprising spirit and a passion to learn and apply new technologies. Excellent communication skills with ability to converse clearly with stakeholders from all cultures Ability to work well in a global and virtual team, under pressure and multi-task Behavior skills Excellent communication skills with ability to converse clearly with stakeholders from all cultures Ability to work well in a global and virtual team, under pressure and multi-task Desire to work in a fast paced, challenging environment Self-motivated, independently, fast thinking, dynamic with exposure to internal and external stakeholders
Posted 3 months ago
8 - 13 years
25 - 30 Lacs
Bengaluru
Work from Office
Experience designing and leading the development and execution of personalized direct communication programs at scale through email channel and other channels (onsite, push, in-app, SMS, digital advertising, sales reps, etc). End to end campaign management and delivery using Marketing Automation platforms such as Salesforce Marketing Cloud, including - planning, development, execution and performance - processes with internal and external parties involved, supervision and development of platform operation, management of campaign execution and automation resources and agency, best practices and budget Experience creating highly responsive direct customer and communications. On direct marketing, on brand, on channel best practices with unique combination of creativity and effectiveness. Design background a plus. Master email marketing communications, comfortable writing and/or reviewing copy, HTML and AMP script knowledge is must. Handling multiple stakeholders across functions, geographies, and skills, combined with a business focused outlook. Strong data-driven mindset, with experience with SQL, with experience in campaign analytics and performance measurement. An understanding of data integration, data feeds and automation to enable campaign automation & personalization. Experience working with data analytics and post-campaign reporting to support the development and automation of dashboards, campaign analysis and stakeholder reporting.
Posted 3 months ago
3 - 5 years
11 - 15 Lacs
Gurgaon
Hybrid
Very good experience with Fusion Risk Management application - BCM Module Data entry, review and reconciliation Assist with creation, review and approval of procedure documentation and spreadsheets Ensure documentation aligned across various drives and SharePoint Manage and action queries from users through the central team inbox Support the onboarding process of users to the BCM tool Transition, train and respond to users globally Timely updating and management of data in the BCM tool Ensure BCM lifecycle compliance and liaise with users of the BCM tool Test aspects of the BCM tool prior to release Support global BCM team with creation and production of reports Ad hoc administrative tasks to support the global team
Posted 3 months ago
8 - 12 years
10 - 14 Lacs
Bengaluru
Work from Office
Job Title: Consumer Goods & Services Senior Manager + Strategy & Consulting Global Network Song Management Level: 06 - Senior Manager Location: Bengaluru, Gurgaon, Mumbai, Chennai, Hyderabad Must have skills: Consulting and advisory experience in Consumer Goods & Services industry, deep industry knowledge, understanding of key trends, experience in digital technologies like Adobe AEP, Salesforce, Data automation, and AI. Good to have skills: Knowledge of allied service transformation capabilities such as speech analytics, workforce management, CX, etc. Job Summary : As a Senior Manager in the Strategy & Consulting Global Network Song practice, you will be responsible for solving customer-facing challenges at clients spanning Sales, Service, and Marketing to accelerate business change. You will work with clients across their marketing, sales, and services functions, providing transformation services driven by key offerings like Service Transformation, Marketing Transformation, and Commerce and Sales. Roles & Responsibilities: Aid clients to design, deliver, and adopt digital solutions to increase their competitiveness and accelerate GTM. Assist clients in the Consumer Goods & Services industry with their most pressing service transformation problems by offering consulting and advisory services. Create a service transformational plan, close the gap between business and technology, perform value architecting using Analytics and GenAI tools, and help clients achieve long-term success by co-creating future-proof, agile, and resilient operating models. Build and maintain client relationships, both existing and new, by understanding client problems, bringing relevant solutions and offerings to the clients, and influencing improvement objectives. Provide solutions to complex business problems/opportunities requiring in-depth knowledge of Customer & Consumer dynamics, to optimize business processes and deliver on multi-channel customer service strategy. Data and Analytics driven approach for identification and realization of value for the clients and help in driving measurable outcomes through digital investments at the right pace and scale. Help clients become more customer-centric by redesigning their core operations through intelligent automation, AI, and machine learning-based tools. Sales & Business Development: Drive new business opportunities by identifying and pursuing new leads, defining GTM strategy, facilitating client discussions and presentations to drive new business and client relationships. Own and drive Service transformation RFP/RFI response coming in from Consumer Goods & Services customers for digital implementation/optimization. Practice Development: Support overall growth of practice area through a combination of business development, talent management, oversight of delivery work, and thought leadership. Collaborate with Salesforce, Adobe, Nice, MS Dynamics, etc. business groups, to enable business capabilities with agility, velocity, and quality while optimizing costs. Lead and motivate teams with diverse skills and backgrounds. Manage and mentor talented teams of consultants and technologists, providing input and guidance into the talent strategy and actively participating in engagement and capability development activities. Professional & Technical Skills: Strong consulting and advisory experience in Consumer Goods & Services industry with deep industry knowledge and understanding of key trends. Deep understanding of Consumer Goods & Services processes, performance drivers & industry-leading practices, regulatory and compliance requirements. Experience in working as an advisory lead in designing next-gen service transformation solutions on digital technologies like Adobe AEP, Salesforce, Data automation, and AI. Ability to develop long-standing relationships with senior client stakeholders. Experienced in managing large global teams, multi-stakeholder environments, and complex digital projects engagements in a global network. Additional Information: The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions using digital technologies. This position is based at our Bengaluru, Gurgaon, Mumbai, Chennai, Hyderabad office. Qualifications Experience: Minimum 8+ years of relevant experience in Consumer Goods & Services industry and well-versed in Digital and AI tools with good analytical skills along with domain experience. Educational Qualification: B.Tech/BE (Accurate educational details should capture)
Posted 3 months ago
1 - 5 years
7 - 15 Lacs
Bengaluru
Hybrid
Job Title: Data Automation Engineer Location: Bangalore Corporate Title: Analyst / Sr. Analyst (NCT) Skills: Expertise in coding/ programming in Python, automation process, VBA, and SQL, ETL Automation, Good to have exposure to automation tools (Blue prism, AA), process automation Overview KYC Operations play an integral part in the firms first line of defense against financial crime, reducing the risk of working with new clients (primarily Know Your Customer (KYC) risk), whilst ensuring client relationships are on-boarded and maintained efficiently. KYC Operations provide a golden source of quality reference data for CIB, underpinning the firms key Regulatory, Control & Governance standards. Within KYC Operations there is a dedicated global group KYC Transformation that drives end-to-end-delivery. Our teams partners with stakeholders in and outside of KYC Ops to ensure our processes are fit for purpose, follow a uniform standard and continuously improving our processes thereby adding a quantifiable value to support colleagues and clients in a flexible, fast and focused manner. As a Data Automation Engineer, you will build fast solutions to help Operations and other parts of the bank deliver their highest value, removing repetitive tasks, building strategic data pipelines, ensuring automation is robust and stable using solutions incl. Python, VBA, MS Power platforms (Power Automate, Power Apps, Power BI), SQL and Share Points. Our approach is to ensure the solution can be merged into strategic tooling and fits the technology design process standards. Your key responsibilities Work with stakeholders to identify opportunities to drive business solutions and improvements Automate manual effort, providing tactical solutions to improve speed and value. Work in an agile way to deliver proof of concept and fast solutions using the appropriate technologies appropriate to the problem statements and requirements Enhance personal and team network to ensure cooperation yields efficiencies, for example sharing of solutions to a wider team, re-using existing solutions, enhancing solutions to have a wider and more beneficial business impact Your Skills & Experience Analyse, design, develop, test, deploy and support Digital services software solutions Exposure to ETL technologies and methods Expertise in coding/ programming in Python, VBA, and SQL skills to extract data sets efficiently Experience in developing business solutions in any of MS power Apps, MS Power Automate or RPA Excellent spatial reasoning and ability to see view process and data in two or three-dimensions. Process Mapping, Process Re-engineering & Data orientated with experience in enterprise process modelling for current and future state. The ability to generate innovative ideas and deliver effectively, highlighting blockers if needed. Exposure to workflow solutions, Alteryx, Pentaho, Celonis, linux and database tuning are desirable Documenting solutions (i.e., Creation and upkeep of artefacts - Requirement Docs, SDDs, Test Scripts, JIRA tickets, KSD - post go live) Provide L1 support to the existing RPA solution, resolve the issues with minimum TAT to ensure business resiliency Competencies: Work alongside Solutions Architects, Business Analysts and BOT controlling to contribute with solution designs Highly organized with a keen eye for detail and proven record operating in a fast- paced environment Ability to work independently and as part of the team with an enterprising spirit and a passion to learn and apply new technologies. Excellent communication skills with ability to converse clearly with stakeholders from all cultures Ability to work well in a global and virtual team, under pressure and multi-task How we’ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs
Posted 3 months ago
2 - 5 years
9 - 18 Lacs
Bengaluru
Hybrid
Job Title : Data Automation Engineer Location : Bangalore Corporate Title : Analyst / Sr. Analyst (NCT) Your Skills & Experience Analyse, design, develop, test, deploy and support Digital services software solutions Exposure to ETL technologies and methods Expertise in coding/ programming in Python, VBA, and SQL skills to extract data sets efficiently Experience in developing business solutions in any of MS power Apps, MS Power Automate or RPA Excellent spatial reasoning and ability to see view process and data in two or three-dimensions. Process Mapping, Process Re-engineering & Data orientated with experience in enterprise process modelling for current and future state. The ability to generate innovative ideas and deliver effectively, highlighting blockers if needed. Exposure to workflow solutions, Alteryx, Pentaho, Celonis, linux and database tuning are desirable Documenting solutions (i.e., Creation and upkeep of artefacts - Requirement Docs, SDDs, Test Scripts, JIRA tickets, KSD - post go live) Provide L1 support to the existing RPA solution, resolve the issues with minimum TAT to ensure business resiliency Competencies: Work alongside Solutions Architects, Business Analysts and BOT controlling to contribute with solution designs Highly organized with a keen eye for detail and proven record operating in a fast- paced environment Ability to work independently and as part of the team with an enterprising spirit and a passion to learn and apply new technologies. Excellent communication skills with ability to converse clearly with stakeholders from all cultures Ability to work well in a global and virtual team, under pressure and multi-task How well support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm Behavior skills Excellent communication skills with ability to converse clearly with stakeholders from all cultures Ability to work well in a global and virtual team, under pressure and multi-task Desire to work in a fast paced, challenging environment Self-motivated, independently, fast thinking, dynamic with exposure to internal and external stakeholders
Posted 3 months ago
8 - 12 years
25 - 30 Lacs
Bengaluru
Work from Office
Job Title: Service Transformation + Senior Manager + Strategy & Consulting Global Network Song Management Level: 06 - Senior Manager Location: Bengaluru, Gurgaon, Mumbai, Chennai, Hyderabad Must have skills: Service Transformation, Utilities, Contact Center, GenAI Good to have skills: Salesforce, Genesys, AWS, NICE Job Summary : As a Senior Manager in the Strategy & Consulting Global Network Song practice, you will be responsible for leading strategic consulting engagements focusing on digital transformation, customer experience enhancement, and operational efficiencies within the Utilities industry. Your typical day will involve working with clients to develop and execute strategies to improve business performance, drive revenue growth, and support customer-centric transformation initiatives. Roles & Responsibilities: Lead strategic consulting engagements focusing on digital transformation, customer experience enhancement, and operational efficiencies. Develop and execute strategies to improve client business performance, drive revenue growth, and support customer-centric transformation initiatives. Assist clients in the Utilities industry with their most pressing service transformation problems by offering consulting and advisory services. Manage project teams, guiding team members and ensuring project delivery meets quality, timeline, and budgetary expectations. Create a transformational plan, close the gap between business and technology, perform value architecting using Analytics and GenAI tools, and help clients achieve long-term success by co-creating future-proof, agile, and resilient operating models. Build and maintain client relationships, both existing and new, by understanding client problems, bringing relevant solutions and offerings to the clients, and influencing improvement objectives. Provide solutions to complex business problems/opportunities requiring in-depth knowledge of Customer & Consumer dynamics, to optimize business processes and deliver on multi-channel customer service strategy. Data and Analytics driven approach for identification and realization of value for the clients and help in driving measurable outcomes through digital investments at the right pace and scale. Help clients become more customer-centric by redesigning their core operations through intelligent automation, AI, and machine learning-based tools. Actively contribute to thought leadership, staying current on industry trends, regulatory changes, and technological advancements in the energy retail sector. Design Business Process, lead design thinking workshops, develop business case, and develop new operating model. Professional & Technical Skills: Must have skills:Proficiency in Service Transformation, Utilities, Contact Center, GenAI. Strong understanding of Utility industry processes, performance drivers & industry-leading practices, regulatory and compliance requirements, preferably from North America. Experience in working as an advisory lead in designing next-gen service transformation solutions on technologies like Genesys, NICE, Salesforce, Data automation, and AI. Ability to develop long-standing relationships with senior client stakeholders. Experienced in managing large global teams, multi-stakeholder environments, and complex digital projects engagements in a global network. Deep knowledge of digital transformation and customer experience strategies, with a track record of implementing successful change initiatives. Additional Information: The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions using Service Transformation, Utilities, Contact Center, and GenAI. This position is based at our Bengaluru, Gurgaon, Mumbai, Chennai, or Hyderabad office. Qualifications Experience: Minimum 8 years of experience is required Educational Qualification: B.Tech/BE (Accurate educational details should capture)
Posted 3 months ago
8 - 13 years
25 - 30 Lacs
Bengaluru
Work from Office
Job Title: Health and Public Services Senior Manager + Service + Strategy & Consulting Global Network Song Management Level: 06 - Senior Manager Location: Bengaluru, Gurgaon, Mumbai, Chennai, Hyderabad Must have skills: Salesforce Health Cloud, Service Transformation Good to have skills: Data Automation, AI Job Summary : As a Senior Manager in the Health and Public Services practice, you will be responsible for designing, building, and implementing strategies to enhance business performance using Salesforce Health Cloud. Your typical day will involve working with the development team, analyzing business requirements, and developing solutions to meet those requirements. Roles & Responsibilities: Aid clients to design, deliver, and adopt digital solutions to increase their competitiveness and accelerate GTM. Lead the discovery, design, and implementation of Salesforce Health Cloud solutions for clients in the healthcare industry. Manage end-to-end Salesforce Health Cloud projects, collaborate with stakeholders, and drive the adoption of Salesforce Health Cloud capabilities while ensuring compliance with healthcare industry regulations (e.g., HIPAA, GDPR) and data security standards. Develop and oversee Health Cloud components such as care coordination, patient and provider management, appointment scheduling, analytics, and data integrations with other systems viz. EHR, DWs, etc. Assist healthcare clients with their most pressing service transformation problems by offering consulting and advisory services. Create a service transformational plan, design/re-design the channel strategy and operating model, close the gap between business and technology, and help clients achieve long-term success by co-creating future-proof, agile, and resilient operating models. Build and maintain client relationships, both existing and new, by understanding client problems, bringing relevant solutions and offerings to the clients, and influencing improvement objectives. Engage with senior management as part of the go-to-market team and assist in sales and project delivery. Provide solutions to complex business problems/opportunities requiring in-depth knowledge of patient, provider, payer dynamics, to optimize business processes and deliver on multi-channel customer service strategy. Use a data and analytics-driven approach for identification and realization of value for the clients and help in driving measurable outcomes through digital investments at the right pace and scale. Help clients become more customer-centric by redesigning their core operations through intelligent automation, AI, and machine learning-based tools. Professional & Technical Skills: Must have skills:Proficiency in Salesforce Health Cloud, Service Transformation. Strong understanding of healthcare processes, performance drivers, and industry-leading practices, regulatory and compliance requirements. Experience in developing and maintaining Salesforce Health Cloud applications. Experience in debugging and troubleshooting Salesforce Health Cloud applications. Experience in working with healthcare delivery models, reimbursement systems (e.g., insurance, public health systems), and patient access programs. Additional Information: The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions using Salesforce Health Cloud. This position is based at our Bengaluru, Gurgaon, Mumbai, Chennai, Hyderabad office. Qualifications Experience: Minimum 8 years of experience is required Educational Qualification: B.Tech/BE (Accurate educational details should capture)
Posted 3 months ago
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