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4.0 - 7.0 years
15 - 25 Lacs
Mumbai
Work from Office
The Role Identifying the common needs and support in creation of productized solutions Conduct research via user (customer & non-customer) interviews to understand business problems, user pain areas & user behavioural patterns Gathering product data, including web analytics, statistics, and consumer trends Determining improvements to product features Developing use cases & creating Product requirement & design documents, agile user stories & wireframes Closely working with the Product Development/Engineering team to deliver features Liaisioning with customers to ensure expectations are managed with respect to requirements and deliveries Key Requirements: 5+ years of experience in B2B product management, with experience in Insurance domain a must Should be highly data driven Proven track record of successful product delivery Worked closely with software and design teams to define, scope, and build new features Experience in working directly with business facing teams/customers for requirements collection, gap analysis and solution implementation Strong analytical skills and ability to find creative solutions to challenging problems Good understanding of usability and user interface design Passionate about maximizing customer experience Exceptional communication, documentation and presentation skills
Posted 3 months ago
4.0 - 8.0 years
6 - 10 Lacs
Chennai
Work from Office
Role Objective: Manage AR, Denials and Appeal follow up operations team. Essential Duties and Responsibilities: Should have the ability to manage an operations team of 100+ FTEs. Should have the ability to manage multiple provider/hospital sites. Should have the ability to coordinate and proactively communicate with domestic counterparts and leaders. Should have excellent analytical and decision-making skills. Should have strong communication, interpersonal, and presentation skills. Candidate should be self-driven, with leadership abilities and a results-oriented approach. Should be able to identify and implement strategies for process improvement. Should have experience in inter-departmental and intra-departmental coordination with multiple stakeholders. Should have a thorough understanding of AR follow-up, denials, and appeals processes. Should be able to drive KPIs to achieve business metrics. Should ensure the timely delivery of projects and reports. Should have the ability to prepare presentations for business meetings. Should ensure and drive adherence to company policies and compliance standards. Should manage the performance of supervisors and team members. Should lead initiatives for productivity and quality improvement. Should be able to control absenteeism and attrition within organization-defined goals. Skill Set: Domain knowledge on both CM1500 and UB04 claims follow up. Operations Management. Good analytical skills and proficiency with MS Word, Excel, and PowerPoint. Pre-requisite: Should have overall 7+ years of experience in RCM Operations Should have analytical skills & exhibit clear thinking/reasoning Should be able to comprehend & well-articulated to present his/her thought process well Should have excellent feedback and coaching skills
Posted 3 months ago
2.0 - 7.0 years
3 - 6 Lacs
Mumbai, Thane, Navi Mumbai
Work from Office
Ability to take up the entire responsibility of the product end-to-end- Monitor various aspects of the News platform- Take-action on improvement of accuracy of sentiment platform and news tagging- Work closely with management to prioritize business and information needs- Locate and define new process improvement opportunities- Improvising on existing features of the product using data analysis- Data management including daily data update & validation as well as collection whenever required- Passion to learn new things; keep updated on latest trends in market Qualifications and Skills- Graduate/ Post graduate with 0 to 1 year of experience - Strong analytical and critical thinking abilities- Excellent English written and verbal communication skills- Proficiency in using analytical tools and software - MS Office skills are a must- Basic knowledge of SQL preferred
Posted 3 months ago
8.0 - 13.0 years
8 - 12 Lacs
Hyderabad
Work from Office
Education: MBA or equivalent A leading global investment and technology-driven firm with a robust presence in India is seeking a dynamic and strategic leader to join the Office of the Operating Committee (OC). This is a high-impact, senior-level opportunity that offers a front-row seat to the firms strategic decision-making and transformation initiatives. Key Responsibilities: - Lead and manage multiple strategic and cross-functional initiatives with senior leadership - Draft business cases, influence firm-wide strategic direction, and drive operational efficiencies - Collaborate closely with executive leaders to implement key programs and support firm-wide planning - Communicate critical project updates, define success metrics, and contribute to high-stakes decision-making - Support the Chief of Staff in driving priority agendas and aligning stakeholders What Were Looking For: - 8 - 15 years of experience in strategic program management, operations leadership, or chief of staff roles - Demonstrated success in partnering with senior leaders and driving enterprise-wide initiatives - Exceptional communication, analytical, and stakeholder management skills - Strong business acumen, integrity, and the ability to thrive in dynamic, high-ambiguity environments
Posted 3 months ago
1.0 - 4.0 years
3 - 4 Lacs
Jhajjar
Work from Office
Position Name Executive - OMG Department - Order Management Group Qualification - Bachelors/Diploma in Electrical or related field required. ( Preferred from PMC profile ) IT Skills - 1) Strong proficiency in Microsoft Excel, Word, PowerPoint and Access. 2) Data Analytical skills Key Skills - 1) Excellent team development and leadership skills 2) 4+ years of sales support experience 3) Good Communication Skills 4) Comfortable to traveling like site visits/ plant visit whenever required. Experience - 1 - 4 Years Location - Jhajjar Work Requirements 1) Internal & External coordination with team & client to achieve sale forecast 2) Coordination with Client and internal Team for closer of Commercial issue like Addition Deletion, PO Delivery extension, LC,ABG,PBG etc. 3) Planning for Weekly /Monthly mfg schedule & Quality team for inspection related activity. 4) Coordination with Internal & customer, regarding the Factory visit/inspection related activity. 5) Involvement in MV inspections Physically / Online as per requirement. 6) MIS preparation.
Posted 3 months ago
5.0 - 10.0 years
7 - 12 Lacs
Chennai
Work from Office
Position Overview: We are seeking a target-driven, dynamic sales professional with excellent communication and leadership skills to join our Chennai team as Manager Sales for our airline GSA Biman Bangladesh Airlines. Key Responsibilities: Manage trade sales across key accounts, tour operators, B2B agents, TMCs, OTAs, MICE agents, and corporates. Develop and implement annual sales strategies to meet revenue goals. Conduct product presentations, roadshows, and promotional events. Acquire and onboard new accounts to expand market reach. Monitor sales performance of agents and report progress against targets. Analyze flight load patterns and devise strategies to improve load factors. Prepare and submit detailed monthly sales reports and revenue forecasts. Required Skills & Attributes: Strong proficiency in Microsoft Office (Word, Excel, PowerPoint). Excellent communication skills verbal, written, and presentation. Proven leadership and negotiation capabilities. Strategic and analytical thinking with a results-oriented mindset. Self-motivated, with the ability to work independently and in teams. Qualifications: Graduate from a recognized university. Minimum 5 years of field experience in airline or airline GSA sales
Posted 3 months ago
1.0 - 5.0 years
3 - 7 Lacs
Bengaluru
Work from Office
We are looking for a meticulous and responsible Accounts Executive to join our finance team in Bangalore. The ideal candidate must have strong reconciliation skills and hands-on experience with SAP, customer account management, and sales reconciliation processes. Key Responsibilities: Customer Ledger Reconciliation Regular verification and reconciliation of customer accounts Primary vs. Secondary Sales Reconciliation Matching sales data to ensure accuracy Payment Working on Secondary Sales Calculating discounts/margins applicable to customers New Customer Agreement Creation Drafting and documenting agreements for new clients Price Updates in SAP Maintaining and updating pricing information in the ERP system Customer GRN Status Verification Tracking Goods Receipt Notes to confirm deliveries Goods Return Status Tracking Ensuring returns are processed and accounted for correctly Candidate Requirements: Bachelors degree in Commerce/Accounting/Finance 13 years of relevant experience Prior experience in Retail, FMCG, Apparel sectors preferred Proficiency in SAP and Excel Strong analytical and reconciliation skills Detail-oriented with good communication skills
Posted 3 months ago
3.0 - 5.0 years
5 - 7 Lacs
Bengaluru, BTM layout
Work from Office
Job Summary: We are seeking a detail-oriented and experienced Accountant with a strong background in the construction industry. The ideal candidate will be responsible for managing day-to-day financial operations, maintaining accurate accounting records, and supporting project cost control activities. Key Responsibilities: Manage daily accounting operations, including accounts payable, accounts receivable, general ledger, and bank reconciliations. Maintain project-specific cost tracking, including labor, materials, subcontractor invoices, and overheads. Prepare and analyze monthly, quarterly, and annual financial reports. Ensure compliance with statutory requirements (GST, TDS, Income Tax, etc.). Assist in budgeting, forecasting, and financial planning for ongoing and upcoming projects. Monitor and control project cash flows, ensuring timely payments and receivables. Support audit processes, both internal and external. Prepare and manage MIS reports, including variance analysis and cost-to-complete projections. Reconcile project budgets with actual expenses and highlight deviations. Maintain accounting systems and suggest improvements where needed. Strong understanding of project accounting, WIP (Work-in-Progress), and contract billing. Familiarity with construction-specific software (e.g., Tally, ERP systems like SAP, Microsoft Dynamics, or similar). Proficiency in MS Excel and financial reporting tools. Excellent attention to detail, analytical thinking, and problem-solving skills. Ability to work independently and collaboratively in a fast-paced environment. Bachelors degree in Accounting, Finance, or a related field (CA Inter or equivalent is a plus). 3 to 5 years of accounting experience in the construction or infrastructure industry. _
Posted 3 months ago
12 - 15 years
40 - 45 Lacs
Gurugram
Work from Office
Overview Partner with Region/Market TR to develop compensation programs/solutions that align with organizational goals and talent strategies for International Markets (scope includes LATAM, APAC and EMEA markets) Responsibilities Partner with Region/Market TR to develop compensation programs / solutions that align with organizational goals and talent strategies Contribute to the development and implementation of new compensation programs , balancing global standards with local talent challenges through comprehensive data analysis ( market position, salary range design, pay mix analysis.). Conduct market intelligence and analysis to ensure competitive compensation practices; evaluate internal equity and external competitiveness for all International markets with a keen focus on all anchor markets Work closely with Capability centers in standardizing job matching and pricing approach to facilitate smooth salary planning and reviews Ensure compliance with all relevant laws and regulations regarding compensation practices. Prepare and present reports on compensation trends, program effectiveness, and budget impacts to senior management. Lead on the deployment of Global compensation tools and programs across markets Provide training and support to Market TR teams on compensation policies and practices. Identify opportunities for process improvements and enhancements to compensation programs Qualifications Proven experience in compensation, 12-15 years overall, preferably multi-country experience. Strong analytical and numerical skills. Excellent communication and collaboration skills. Ability to work independently with a high drive for results and consumer consumer-centric approach
Posted 4 months ago
5 - 7 years
7 - 9 Lacs
Mumbai, Pune
Work from Office
Qualification: MBA (Sales & Marketing) Job Description: Responsible for the sales numbers from the West Region. Be on ground and tap all potential markets, corporates and industrial areas in the region. Align with internal teams (Inside Sales, Marketing, Product) to deliver the numbers. Manage the end-to-end sales process and provide clear visibility on the pipeline to the leadership team. Build and maintain C-Level relationships in the named Enterprise Accounts. Nurture the prospective clients on industry trends and innovative solutions for the key challenges across the ecosystem. Evaluate key trends in the ERP eco-system and identify emerging trends. Partner with Marketing colleagues on driving cross-functional, cross-channel marketing efforts to meet the growth objectives. Pro-actively track competitor movements in the market. Requirements: 5-7 years of proven SaaS sales closing experience, including Enterprise Sales, and consistent over- achievement of quotas. ERP experience is a plus. Proven experience to build strong C-level relationships in the region. Successful track record of planning and rolling out GTM strategies in the region. Self-starter who works proactively to navigate large organizations and identify potential opportunities. Ability to seamlessly collaborate with cross-functional teams, including inside sales, product marketing, growth, customer success and product. Outstanding verbal and presentation skills. Strong operational and analytical abilities. Metric driven, comfortable in working with data to draw and share insights with stakeholders.
Posted 4 months ago
- 1 years
1 - 4 Lacs
Jaipur
Work from Office
Job Summary Auriga is looking for an Junior Accountant who has hands on experience with Tally and Finance. You'll need to have experience with MS Excel, and strong analytical skills with good verbal and written communication skills. Key Skills Prior experience working in Accountancy and finance. Its good if has done certified course of Tally Has good verbal and written communicatoion Can commute to Sitapura Location. Qualifications Hands-on experience working with general ledgers Excellent problem-solving skills Able to multi-task and prioritize work effectively
Posted 4 months ago
4.0 - 8.0 years
6 - 10 Lacs
chennai
Work from Office
Role Objective: Manage AR, Denials and Appeal follow up operations team. Essential Duties and Responsibilities: Should have the ability to manage an operations team of 100+ FTEs. Should have the ability to manage multiple provider/hospital sites. Should have the ability to coordinate and proactively communicate with domestic counterparts and leaders. Should have excellent analytical and decision-making skills. Should have strong communication, interpersonal, and presentation skills. Candidate should be self-driven, with leadership abilities and a results-oriented approach. Should be able to identify and implement strategies for process improvement. Should have experience in inter-departmental and intra-departmental coordination with multiple stakeholders. Should have a thorough understanding of AR follow-up, denials, and appeals processes. Should be able to drive KPIs to achieve business metrics. Should ensure the timely delivery of projects and reports. Should have the ability to prepare presentations for business meetings. Should ensure and drive adherence to company policies and compliance standards. Should manage the performance of supervisors and team members. Should lead initiatives for productivity and quality improvement. Should be able to control absenteeism and attrition within organization-defined goals. Skill Set: Domain knowledge on both CM1500 and UB04 claims follow up. Operations Management. Good analytical skills and proficiency with MS Word, Excel, and PowerPoint. Pre-requisite: Should have overall 7+ years of experience in RCM Operations Should have analytical skills & exhibit clear thinking/reasoning Should be able to comprehend & well-articulated to present his/her thought process well Should have excellent feedback and coaching skills
Posted Date not available
2.0 - 5.0 years
7 - 14 Lacs
noida, jaipur, delhi
Work from Office
New client acquisition, building new relationships and increasing depth in existing relationships with clients. Selling online broking accounts- Demat account, trading account. Identifying customer needs, assessing their appetite and providing them investment options. Cross selling of financial products like Mutual Fund, Insurance, Bonds, etc. Achieving targets as assigned by the organisation on a monthly basis. Migrating offline clients to do online trading. Regular updates to the immediate superior as a when required. Qualification: Graduate Experience: 2-5 Years Key Skills: Good communication skills Strong analytical skills Customer orientation Functional Area: Sales
Posted Date not available
3.0 - 7.0 years
15 - 25 Lacs
bengaluru
Work from Office
About the Role As a Manager in Experience at Meesho, you will play a pivotal role in crafting exceptional and memorable shopping journeys. Your primary focus will involve establishing robust partnerships with the Business, Product, Tech, and Data teams along with collaborating closely with program managers and leaders overseeing fulfillment and user experience initiatives to redefine the experience for our ecosystem. In this capacity, you will spearhead key initiatives and impactful projects aimed at overhauling our approach to user satisfaction. Your central guiding principle will be to ascertain whether Meesho is the preferred e-commerce channel for all our customers. You will address this question daily by implementing user and seller-centric, cost-effective designs and processes. Additionally, you will take ownership of performance metrics for Fulfillment and Experience within your domain. What you will do Build best in class post order communication and support experiences for our users Ensure seamless flow of order related information to users across multiple channels (Off-app, In-app) Build robust mechanisms to ensure prompt and effective resolutions for users enquires Foster strong collaborations with cross-functional teams including Business, Product, Design, Tech, and Analytics Lead strategic initiatives and projects to transform our user engagement approach Evaluate and ensure Meesho's status as the preferred e-commerce channel for diverse customer segments Implement user-centric, cost-effective designs and processes for long term sustainable improvements Own performance metrics related to User Experience within your designated domain What you will need Premium MBA degree coupled with over 3 years of hands-on experience in start-ups, consumer internet companies or management consulting Demonstrate a robust data-driven mindset, adept at solving complex problems through analytical approaches Exhibit a proven capability to articulate informed perspectives on business implications and strategies Showcase a track record of successfully defining and executing initiatives with minimal supervision, reflecting a commitment to extreme ownership Display expertise in managing multiple stakeholders across various fronts, showcasing adaptability in fast-paced environments
Posted Date not available
1.0 - 2.0 years
4 - 7 Lacs
hyderabad
Work from Office
"Drive research, planning, and execution of new venture ideas and strategic projects across sectors. Support founders with opportunity assessment, pitch preparation, and partner/investor coordination. Collaborate with internal and external teams to pilot initiatives and track milestone progress. Ideal for self-starters with strong analytical, communication, and project management skills."
Posted Date not available
1.0 - 5.0 years
3 - 7 Lacs
mumbai, pune, bengaluru
Work from Office
The Transfer Agency Department provides Fund Administration service to numerous Fund management companies covering the full range of shareholder servicing functions including Transaction processing, Reporting, AML and Registration and Payments. The department is responsible for Client and investor document management, processing and quality checking of transactions and updating the registers of clients in response to investor instructions. This role is to perform BAU activities in the TA department in order to ensure that not only Client Service Level Agreements are consistently met and/or exceeded but also to ensure that regulatory requirements are effectively met. Candidates should be flexible enough to work in 24*7 environments. Key duties and responsibilities Processing of Financial & Non-Financial transactions through internal systems as per regulatory and client requirement Identify and resolve problems within the defined procedures. Complete archiving of investor and client documentation ensuring a full audit trail exists for subsequent retrieval Expected to work on initiatives/Ad-hoc requirements as per business needs. Should be able to work independently but also need to be a good team player. Should be able to identify process gaps & need to work as a trouble shoot. Ability to support, guide & train other team members. Should have the ability to understand & handle complex queries Strong domain knowledge is essential & understanding of TA business.es Well versed with preparation and review of SOPs/Process flow charts Able to identify & implement various process control Provide innovative ideas for process enhancements Should have a good understanding of regulatory and audit requirements to ensure all the requirements are fulfilled Ability to prioritize multiple tasks by utilizing effective time management skills. Qualification and Experience Prior Transfer Agency processing experience is required Bachelors degree in commerce is desires 1-5 years of relevant experience Skills Required Strong analytical skills Responsible for meeting all client deliverables Ability to navigate proficiently in a windows environment Strong knowledge of Microsoft excel & word Ability to write messages in a clear and concise manner Ability to read, write & speak English proficiently Strong research, resolution and communication skills Interpersonal skills - Relationship builder, respectful and resolves problems Communication skills - Presentation skills, listening skills, oral & written communication skills Self-management - Adaptability and resilience, learning behavior, integrity and ethics and relationship builder Motivational skills - Performance standards, achieving results and persistent. Innovative thinking - Creative thinking decision making, input seeking, logical thinking and solution finding. Attention to detail and ability to work on multiple tasks. Flexible enough to work in any shifts as per business needs Prior Transfer Agency processing experience is required. Bachelors degree in commerce is desirable 1-5 years of relevant experience Ability to work under pressure and should be able to handle multiple projects. A good understanding of effective risk management & its execution. Effective verbal reasoning and numeric skills Excellent planning and organization skills The candidate should be able to understand the intricacies of TA business & its impact on other related functions. Career with Apex A genuinely unique opportunity to be part of an expanding large global business.
Posted Date not available
1.0 - 5.0 years
3 - 7 Lacs
mumbai
Work from Office
The Transfer Agency Department provides Fund Administration service to numerous Fund management companies covering the full range of shareholder servicing functions including Transaction processing, Reporting, AML and Registration and Payments. The department is responsible for Client and investor document management, processing and quality checking of transactions and updating the registers of clients in response to investor instructions. This role is to perform BAU activities in the TA department in order to ensure that not only Client Service Level Agreements are consistently met and/or exceeded but also to ensure that regulatory requirements are effectively met. Candidates should be flexible enough to work in 24*7 environments. Key duties and responsibilities Processing of Financial & Non-Financial transactions through internal systems as per regulatory and client requirement Identify and resolve problems within the defined procedures. Complete archiving of investor and client documentation ensuring a full audit trail exists for subsequent retrieval Expected to work on initiatives/Ad-hoc requirements as per business needs. Should be able to work independently but also need to be a good team player. Should be able to identify process gaps & need to work as a trouble shoot. Ability to support, guide & train other team members. Should have the ability to understand & handle complex queries Strong domain knowledge is essential & understanding of TA businesses Well versed with preparation and review of SOPs/Process flow charts Able to identify & implement various process control Provide innovative ideas for process enhancements Should have a good understanding of regulatory and audit requirements to ensure all the requirements are fulfilled Ability to prioritize multiple tasks by utilizing effective time management skills. Qualification and Experience Prior Transfer Agency processing experience is required Bachelors degree in commerce is desires 1-5 years of relevant experience Skills Required Strong analytical skills Responsible for meeting all client deliverables Ability to navigate proficiently in a windows environment Strong knowledge of Microsoft excel & word Ability to write messages in a clear and concise manner Ability to read, write & speak English proficiently Strong research, resolution and communication skills Interpersonal skills - Relationship builder, respectful and resolves problems Communication skills - Presentation skills, listening skills, oral & written communication skills Self-management - Adaptability and resilience, learning behaviour, integrity and ethics and relationship builder Motivational skills - Performance standards, achieving results and persistent. Innovative thinking - Creative thinking decision making, input seeking, logical thinking and solution finding. Attention to detail and ability to work on multiple tasks. Flexible enough to work in any shifts as per business needs Prior Transfer Agency processing experience is required. Bachelors degree in commerce is desirable. 1-5 years of relevant experience Ability to work under pressure and should be able to handle multiple projects. A good understanding of effective risk management & its execution. Effective verbal reasoning and numeric skills Excellent planning and organization skills The candidate should be able to understand the intricacies of TA business & its impact on other related functions. Career with Apex A genuinely unique opportunity to be part of an expanding large global business.
Posted Date not available
2.0 - 5.0 years
4 - 7 Lacs
bengaluru
Work from Office
Operations Associate - As an Associate, you will be part of a small team supporting client management in the Corporate Services and Private Clients business based in London. The business has five separate client management teams that provide a host of services to c.1400 entities that are managed on behalf of both institutional clients including banks and alternative lenders, investment managers and corporations as well as private clients. OPERATIONS ASSOCIATE RESPONSIBILITIES: Complete clerical and administrative tasks. Maintaining client records on Trust Accounts including accounting and data entry. Monitoring the receipt of trust income. Determining the level of income distributions to trust beneficiaries. Calculating and taking fees. Reconciling cash and other assets. Initiating payments and general banking. Prepare information for the completion of investment reviews - analysis of cash positions, outstanding liabilities and capital gains. Preparing valuations of investments. Invoicing and billing. Assisting with tax and annual trust reporting. Maintaining diaries and control charts, tracking actions. Placing supply orders. Organising couriers. Deal with ad-hoc queries from client managers, reacting promptly and efficiently to administrative issues as they arise. OPERATIONS ASSOCIATE REQUIREMENTS: Strong analytical and organizational skills. Excellent verbal and written communication skills. Ideally 1 or 2 years experience in an administrative or operational role. Strong computer proficiency and familiarity with Excel and Microsoft Office applications. Must be detail and solutions-oriented, have business acumen, problem-solving skills, be adaptable and commercially minded. Ability to work well under pressure and with minimal supervision.
Posted Date not available
3.0 - 7.0 years
4 - 8 Lacs
bengaluru
Work from Office
The Role: Understanding corporate and legal compliances as per jurisdiction in which client companies are located. Handling compliances and documentation under the applicable anti-money laundering regulations. Handling compliance relating to Board Meetings of overseas client companies as per applicable jurisdiction including scheduling of meeting, preparing agenda and compiling board packs and circulation of the same to directors. Handling compliances relating to annual meetings of overseas client companies. Attend Board Meetings and make notes for drafting board resolutions and minutes within applicable internal timelines and getting the same approved and signed by directors / Chairman. Updating / renewing all regulatory documents of the client companies including statutory registers, returns, registrations, licenses, certificates, insurance, etc. and filling up applications, forms and uploading / downloading of documents required for the same. Assisting the team in providing required documents for various purposes including banking and taxation requirements. Assisting in audits including internal audits and risk assessments and reviews. Maintaining and updating trackers as maintained by clients or internally and ensuring data integrity and confidentiality of internal and client information. Drafting and vetting of agreements, contracts and documents. Preparation of SOPs and training material for understanding and benefit of the team members. To provide administrative and regulatory support to Client Services Team as well as COSEC team as and when required. The Skills: Excellent drafting skills including drafting of agenda, resolutions, minutes, reports, agreements, etc. Ability to learn and grasp new compliance concepts and global compliances applicable to overseas clients. Strong work ethic. Adapting and flexible approach towards learning new systems and operational procedures. Ability to work under pressure and tight timelines, excellent time management and multi-tasking skills. Strong interpersonal, verbal and non-verbal communication skills. Team Player with excellent collaborative, analytical, problem solving and organisational skills. Result oriented, detail oriented, team player with ability to work effectively with minimum supervision, in a fast paced, complex and dynamic environment. Efficient MS Office skills (including MS Outlook, MS Word, MS Excel, MS PowerPoint) Qualifications Company Secretary;. Experience in handling compliances under Anti-Money Laundering Regulations will be an added advantage.
Posted Date not available
2.0 - 5.0 years
4 - 7 Lacs
mumbai
Work from Office
With Customer Centricity being the core focus of the Bank, comes the need of focusing on input parameters and the Relationship Managers to be able to drive a change. To help our frontline to cater to needs of customer as per their life cycle in a 360 manner and to enable the Bank to achieve a deeper customer engagement through stronger product and service holdings. In todays fast paced world we need smart managers who can help the frontline teams to better focus their output in order to achieve a higher throughput. This through sharing sharp insights and highlighting work-areas. Engaging with our customers in a 360 way such that we are able to understand, engage on and capture every opportunity that the customer may present is a big change being driven across the firm. The captioned role will be an integral part of this new thrust and will help drive this change. With the above objectives in mind the Regional 360 Manager will have the following responsibilities: To work with RM, BM & AM to identify for respectively mapped families the opportunity to enhance PH & SH by catering to customer requirements across borrow, save, protect, pay and invest category(ies) Ensuring Branch and RM activation in each product/category to ensure that each Branch / RM is working towards the propositions as a whole and not biased towards limited products/services Help RMs in improving their customer coverage, in achieving their SOPs and in improving their earning by highlighting work-areas for each RM Driving Health Score for both RM and Branch collectively so that RMs are improving on their productivity and also in-turn branches are also improving on profitability Driving digital adoption of internal systems, platforms (eg CRM) that will enable tracking of lead quality, lead fulfilment and RM throughput Driving campaigns to ensure top of the funnel drive for each product in relevant catchments and monitor for lead quality and lead conversions Monitoring customer coverage regularly so that all customers are touch based in set periods Liaise with relevant departments to ensure and fast-track cases wherever being stuck A passion for solving Customer Problems and ensuring great user experience Basic understanding of application flow in each Product High degree understanding of CRM and other tech platforms Ability to read and interpret data and dashboards and help strategically implement initiatives in his / her catchment Experience in data driven decision making and analytical thinking Ability to work effectively with cross functional teams and manage various stakeholders High levels of empathy
Posted Date not available
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