Data Analyst - Payment Operations

Overview

Seeking a highly motivated and analytical Data and Metrics Analyst to join our dynamic Payments Operations team. In this pivotal role, you will be responsible for leveraging data to drive data insights to enhance the overall efficiency and effectiveness of our payment operations decision making. You will work closely with various stakeholders, including operations managers, product teams, and engineering, build robust reporting, and uncover opportunities for improvement in our global payment ecosystem.

Objectives of this role

• Collaborate with wider team to develop programs, implement, and maintain leading-edge analytics systems, taking complicated problems and building simple frameworks
• Identify trends and opportunities for growth through analysis of complex datasets
• Evaluate organizational methods and provide source-to-target mappings and information-model specification documents for datasets
• Create best-practice reports based on data mining, analysis, and visualization
• Evaluate internal systems for efficiency, problems, and inaccuracies, and develop and maintain protocols for handling, processing, and cleaning data
• Work directly with managers and users to gather requirements, provide status updates, and build relationships

Responsibilities

• Work closely with project managers to understand and maintain focus on their analytics needs, including critical metrics and KPIs, and deliver actionable insights to relevant decision-makers
• Proactively analyze data to answer key questions for stakeholders or yourself, with an eye on what drives business performance, and investigate and communicate which areas need improvement in efficiency and productivity
• Create and maintain rich interactive visualizations through data interpretation and analysis, with reporting components from multiple data sources
• Define and implement data acquisition and integration logic, selecting an appropriate combination of methods and tools within the defined technology stack to ensure optimal scalability and performance of the solution
• Develop and maintain databases by acquiring data from primary and secondary sources, and build scripts that will make our data evaluation process more flexible or scalable across datasets

Required skills and qualifications

• Three or more years of experience mining data as a data analyst
• Proven analytics skills, including mining, evaluation, and visualization
• Technical writing experience in relevant areas, including queries, reports, and presentations
• Strong SQL, Excel skills, & Tableau etc with aptitude for learning other analytics tools
• Demonstrate understanding of payment products life cycle.

Preferred skills and qualifications

• Bachelor’s degree (or equivalent) in mathematics, computer science, economics, or statistics
• Experience with database and model design and segmentation techniques
• Strong programming experience with frameworks, including XML, JavaScript, and ETL
• Practical experience in statistical analysis through the use of statistical packages, including Excel, SPSS, and SAS
• Proven success in a collaborative, team-oriented environment
• Master data management, & Data linage skills.
• Ability to assess the current & future data set requirements & come up with action plan to address.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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