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4.0 - 7.0 years
4 - 8 Lacs
Kolkata, West Bengal, India
On-site
Job description To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way. What You'll Do The Data Analyst for Customer Experience Programs is responsible for evangelizing KCS (Knowledge Centered Service) methodology and maintaining the knowledge base for a growing team of 1000+ Global Juniper support team members. Responsibilities Provide KCS coaching to the entire Support colleagues as part of the KCS program. Encourage a culture of collaboration and knowledge-sharing across departments while emphasizing learning objectives and the importance of maintaining a robust knowledge base. Act as the source of truth for the Knowledge Centered Service program Create, edit, and publish knowledge articles, ensuring they remain up-to-date, valid, and relevant. Collaborate with technical documentation team to align article content with training materials and ensure accuracy Analyze and act on feedback for continuous improvement of the knowledge base. Perform quality audits, run calibration exercises to ensure standards are met, and conduct in-depth trend analysis to identify gaps or necessary updates Own and delegate knowledge management projects. Support, maintain, and configure the Knowledge Management System, ensuring it meets organizational needs and bridges gaps between tools and teams Collaborate with project teams to support launches, assist other teams in developing Knowledge Management skills, and help align workflows with organizational goals. Actively work to bridge gaps between people, tools, and processes Serve as the owner of Knowledge Management Key Performance Indicators. Provide actionable insights through executive summaries, presentations, and status reports to leadership, ensuring transparency and alignment with business objectives Provide backup support for the Juniper IT team and ensure the successful implementation of knowledge strategies across the organization Qualifications KCS (Knowledge Centered Service) v6 Practices certified Proficient with Learning Management Systems, Knowledge Base software, CRMs, and authoring tools such as Captivate, iSpring, and Articulate Skilled in creating training materials and delivering presentations to diverse audiences, including clients, employees, public groups, and upper management Exceptional writing and coaching abilities, with a strong understanding of Search Engine Optimization (SEO) and strategies to enhance search results Demonstrates agility in adjusting to new projects and processes, working autonomously, and making decisions aligned with team objectives and vision in a very fast-paced environment Capable of managing and executing projects independently while adhering to established knowledge management processes Aligns with and supports team vision, contributing to shared objectives while fostering a collaborative environment Program management skills, including ability to identify risks/opportunities and create mitigation plans Analytical and critical thinking and data savviness Knowledge of Juniper products and technology .
Posted 1 month ago
4.0 - 7.0 years
4 - 8 Lacs
Hyderabad, Telangana, India
On-site
Job description To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way. What You'll Do The Data Analyst for Customer Experience Programs is responsible for evangelizing KCS (Knowledge Centered Service) methodology and maintaining the knowledge base for a growing team of 1000+ Global Juniper support team members. Responsibilities Provide KCS coaching to the entire Support colleagues as part of the KCS program. Encourage a culture of collaboration and knowledge-sharing across departments while emphasizing learning objectives and the importance of maintaining a robust knowledge base. Act as the source of truth for the Knowledge Centered Service program Create, edit, and publish knowledge articles, ensuring they remain up-to-date, valid, and relevant. Collaborate with technical documentation team to align article content with training materials and ensure accuracy Analyze and act on feedback for continuous improvement of the knowledge base. Perform quality audits, run calibration exercises to ensure standards are met, and conduct in-depth trend analysis to identify gaps or necessary updates Own and delegate knowledge management projects. Support, maintain, and configure the Knowledge Management System, ensuring it meets organizational needs and bridges gaps between tools and teams Collaborate with project teams to support launches, assist other teams in developing Knowledge Management skills, and help align workflows with organizational goals. Actively work to bridge gaps between people, tools, and processes Serve as the owner of Knowledge Management Key Performance Indicators. Provide actionable insights through executive summaries, presentations, and status reports to leadership, ensuring transparency and alignment with business objectives Provide backup support for the Juniper IT team and ensure the successful implementation of knowledge strategies across the organization Qualifications KCS (Knowledge Centered Service) v6 Practices certified Proficient with Learning Management Systems, Knowledge Base software, CRMs, and authoring tools such as Captivate, iSpring, and Articulate Skilled in creating training materials and delivering presentations to diverse audiences, including clients, employees, public groups, and upper management Exceptional writing and coaching abilities, with a strong understanding of Search Engine Optimization (SEO) and strategies to enhance search results Demonstrates agility in adjusting to new projects and processes, working autonomously, and making decisions aligned with team objectives and vision in a very fast-paced environment Capable of managing and executing projects independently while adhering to established knowledge management processes Aligns with and supports team vision, contributing to shared objectives while fostering a collaborative environment Program management skills, including ability to identify risks/opportunities and create mitigation plans Analytical and critical thinking and data savviness Knowledge of Juniper products and technology .
Posted 1 month ago
4.0 - 8.0 years
0 Lacs
maharashtra
On-site
You will be joining a business that focuses on improving access to health products and services in emerging markets through a three-part model. This model involves collecting insights on community health needs, running targeted health campaigns (education, screening, etc.), and managing the distribution of essential medicines and health products. The company challenges established business norms and aims to build a socially-minded business model for underserved populations. As part of this innovative approach, you will have the opportunity to be creative, move fast, own important tasks, grow, learn, and make a meaningful impact in redesigning the delivery of affordable healthcare. The company already collaborates with over half of the world's largest pharmaceutical companies and has established a presence in markets across Southeast Asia, India, and Africa. With plans for rapid expansion into new regions and markets, this is just the beginning of the company's journey to make a difference. As a Data and Insights Analyst/Lead, you will play a crucial role in working closely with the back-end development team to drive the business forward by owning the data solution and service. Your responsibilities will include understanding business needs, producing insightful metrics and dashboards from collected data, and managing a repository on Apache Cloudstack. Your work will contribute to creating actionable insights from community needs and supporting the connection of people to healthcare services. The position is a full-time contract based in Mumbai, India, starting in June 2025. You will report to the Head of Group Ops and take responsibility for all information services within the organization. Key tasks include creating and managing report dashboards, translating business requirements into actionable reports, generating insights and recommendations based on data, and collaborating with the development team to ensure seamless data integration. To be successful in this role, you should have 4-6 years of experience as a Business Intelligence or Data Analyst (6-8 years for Lead position), strong analytical skills, experience with BI tools, and the ability to work with large amounts of information. While experience in pharma or healthcare is a plus, knowledge of healthcare is not essential. You should be a self-starter with excellent communication skills, problem-solving abilities, and a passion for delivering health for all. Additionally, having your own reliable device and internet connection suitable for work is necessary for this role.,
Posted 1 month ago
4.0 - 6.0 years
8 - 11 Lacs
Pune
Work from Office
Grade IResponsible for supporting the delivery of business analysis and consulting processes and procedures for the defined specialism using basic technical capabilities, developing working relationships to provide support with queries, issues and ad-hoc requests and assisting with quality assurance services. Specialisms: Business Analysis; Data Management and Data Science; Digital Innovation. Entity: Technology IT&S Group Job Description: Job Description: Responsible for delivering business analysis and consulting activities for the defined specialism using sophisticated technical capabilities, building and maintaining effective working relationships with a range of customers. Qualifications: Hands-on experience (typically approx. 4- 6 years) carrying out data analytics, data mining and product analytics in sophisticated, fast-paced environments. Applied knowledge of data analytics and data pipelining tools and approaches across all data lifecycle stages. Deep understanding of a few and a high-level understanding of several commonly available statistics approaches Advanced SQL knowledge Advanced scripting experience in R or python. Ability to write and maintain moderately complex data pipelines. Strong business insight. Bachelors / Masters or equivalent experience in a quantitative field, preferably statistics. Customer-centric and pragmatic approach. Focus on value delivery and swift execution, while maintaining attention to detail. Good communication and customer leadership skills. Ability to lead large organizations through influence! Continuous learning and improvement mentality. About bp Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner! Travel Requirement Up to 10% travel should be expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is a hybrid of office/remote working Skills:
Posted 1 month ago
5.0 - 9.0 years
0 Lacs
karnataka
On-site
As a Techno functional professional with over 5 years of experience in Data warehousing and BI, you should have a strong grasp of fundamental concepts in this domain. Your role will involve designing BI solutions from scratch and implementing Agile Scrum practices like story slicing, grooming, daily scrum, iteration planning, retrospective, test-driven, and model storming. Additionally, you must possess expertise in Data Governance and Management along with a track record of proposing and implementing BI solutions successfully. Your technical skills should include proficiency in SQL for data analysis and querying, as well as experience with Postgres DB. It is mandatory to have a functional background in Finance/Banking, particularly in Asset finance, Equipment finance, or Leasing. Excellent communication skills, both written and verbal, are essential for interacting with a diverse set of stakeholders. You should also be adept at raising alerts and risks when necessary and collaborating effectively with team members across different locations. In terms of responsibilities, you will be required to elicit business needs and requirements, develop functional specifications, and ensure clarity by engaging with stakeholders. Your role will also involve gathering and analyzing information from various sources to determine system changes needed for new projects and application enhancements. Providing functional analysis, specification documentation, and validating business requirements will be critical aspects of your work. As part of solutioning, you will be responsible for designing and developing business intelligence and data warehousing solutions. This includes creating data transformations and reports/visualizations based on business needs. Your role will also involve proposing solutions and enhancements to improve the quality of deliverables and overall solutions.,
Posted 1 month ago
1.0 - 5.0 years
0 Lacs
pune, maharashtra
On-site
You will be working as a Jr. SQL Developer with 1 to 3 years of experience at our office in Pune. Your responsibilities will include working as a Data Analyst or Business Data Analyst, possessing technical expertise in data models, database design development, data mining, and segmentation techniques. You should have a strong knowledge of databases such as SQL, ETL frameworks, Excel, SSIS, etc. Strong analytical skills are required for collecting, organizing, analyzing, and presenting information with attention to detail and accuracy. You should be adept at queries, report writing, and presenting findings effectively. In addition to the job role, you will have the opportunity to be part of one of the top 30 preferred workplaces in India. Professional development opportunities will be provided to pursue career aspirations beyond the current role. The company promotes work-life balance, offers freedom in the workplace, diversified industry domain experience, exposure to technology and product innovations, and joyful employee engagement activities. As part of the screening process, you will be asked about your work experience with SQL Developer, your comfort with commuting to the job location in Pune, and your availability to start immediately. If you are enthusiastic about working in a dynamic environment, contributing to business intelligence, and enhancing your technical skills, this role at AutoFlowTech could be the perfect fit for you.,
Posted 1 month ago
5.0 - 10.0 years
7 - 12 Lacs
Gurugram
Work from Office
We are seeking a detail-oriented and proactive HRIS Data Analyst to champion the accuracy, integrity, and consistency of employee data primarily within Oracle HCM . You will play a key role in embedding data quality best practices, resolving data issues, improving HR data processes, and enabling better business decisions through reliable workforce data. What Youll Do Embed data quality standards into all HR processes, ensuring that accurate, consistent, and complete data is maintained across the employee lifecycle. Investigate and resolve data issues, performing root cause analysis and implementing preventive actions to reduce recurring errors. Analyze and act on data audits, identifying trends and areas for improvement, and partnering with stakeholders to drive higher standards of data integrity. Serve as a subject matter expert (SME) on employee data processes in Oracle HCM, supporting global standardization, evaluating transaction accuracy, and improving end-user experience. Continuously challenge and improve existing data processes and system configurations, staying current on Oracle HCM releases and recommending enhancements to better support business needs. Support global data governance initiatives, contributing to the development and enforcement of data policies, standards, and controls. Collaborate cross-functionally with HR, HRIS, and IT teams to ensure consistent and scalable data quality practices across all regions. Analyze transactions and process flows, identifying inefficiencies and opportunities to streamline operations while maintaining data quality and compliance. Assess impacts, identify solutions and best practices during data conversion for implementation of core HR systems. Basic Qualifications Bachelor s degree in Human Resources, Information Systems, Business Administration, or a related field. 5 years of experience working with employee data in Oracle HCM or similar HR systems. Strong understanding of data quality principles, audit practices, and root cause analysis. Preferred Qualifications Experience working in a global HR environment, preferably in people operations or shared services, with an emphasis on standardized and scalable data practices. Excellent analytical skills and attention to detail. Strong communication and problem-solving skills with the ability to translate technical findings into actionable insights. Familiarity with HR compliance and data privacy standards (e.g., GDPR, HIPAA). Experience supporting HR system upgrades or implementations preferred.
Posted 1 month ago
2.0 - 5.0 years
4 - 7 Lacs
Mumbai, Nagpur, Thane
Work from Office
Whats this role about? Heres how youll contribute: Youll do this by: Core Skills: Desired Skills: How we d like you to lead: Advantage Zensar We are a technology consulting and services company with 11, 800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity. Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. Zensar is a place where you are free to express yourself in an environment that values individuality, nurtures development and is mindful of wellbeing. We put our people and customers at the center of everything that we do. Our core values include: Putting people first Client-centricity Collaboration Grow. Own. Achieve. Learn. with Zensar
Posted 1 month ago
8.0 - 9.0 years
8 - 9 Lacs
Mumbai
Work from Office
Your career with us should reflect your energy and passion. That s why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and we ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you
Posted 1 month ago
3.0 - 8.0 years
5 - 8 Lacs
Pune
Work from Office
Company Description: As a leading global investment management firm, AB fosters diverse perspectives and embraces innovation to help our clients navigate the uncertainty of capital markets. Through high-quality research and diversified investment services, we serve institutions, individuals, and private wealth clients in major markets worldwide. Our ambition is simple: to be our clients most valued asset-management partner. Job Summary The Global Business Development Organization is seeking a Data Analyst for our Information Center. Reporting to the Chief Data Officer within the Information Center, the Data Analyst will use our firm s technical resources (approved data and systems) to complete data management tasks, assist in developing and documenting new processes, and assist in managing data-oriented projects. Job Description Specific functions include, but are not limited to: The Information Center is largely responsible for the data management of investment professionals, investment teams and product-specific data. The Data Analyst will follow existing processes to ensure data is updated on time based on pre-defined frequencies. Data updates are triggered by a combination of regular reports (which the Analyst will monitor) and ad hoc requests. As the Information Center evolves, new processes and responsibilities are being assumed by the group. The Data Analyst will be expected to help research new, expected deliverables, assist in developing clear processes, document responsibilities and deliver on recurring tasks. The Analyst will attend recurring and exploratory meetings and, in some cases, proactively research the needs of AB s internal customers and systems. A process-oriented mindset, strong organization skills and strong communication skills and required. Several of the in-flight Information Center projects require one-time data scrubbing for quality control purposes. The Data Analyst will assist in reviewing data and seeking signoff from various groups within the organization, including Business Development, Product Development and Operations. Future responsibilities include portfolio-specific information, such as holdings data and portfolio characteristics. As such, the Data Analyst will be expected to develop a moderate understanding of AB s products including investment objectives and portfolio characteristics. A basic understanding of asset management (mutual funds in particular) is preferred. Job Qualifications Ideal candidate will have: Experience: 3+ years of experience in the financial services industry, with knowledge of investment product data and data processes a strong plus. Execution-Oriented: Execution-focused. He or she will be highly organized and be able to work on multiple simultaneous projects and meet tight deadlines. Strong Process Orientation with Exceptional Attention to Detail: Must be strongly process-oriented with exceptional attention to detail, including the ability to identify gaps and propose solutions or improvements. Data and Systems Expertise: Experience with and enjoyment in working with detailed data in Excel and in databases and systems. Technical Knowledge: Expert-level knowledge of Excel is required, and ideally some experience with PowerBI. Strong Communication Skills: Ability to understand and communicate data requirements, enhancements related to databases for all client group needs. Bachelor s Degree. CFA or other Advanced Degree welcomed but not required Location Pune, India Pune, India
Posted 1 month ago
2.0 - 7.0 years
4 - 8 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
You are a strategic thinker passionate about driving solutions. You have found the right team. As a Reference Data Analyst within our team, you will ensure all client queries and actioned and responded with utmost care and diligence. You will facilitate high quality and timely completion of all client requests. You must display great client service standards to define, analyse, to resolve inquiries and escalations. You should be able to closely manage day to day operations of the team/department, be able to proactively and strategically improve processes to ensure team members are high performing and meeting the firm wide quality standard. Job Responsibilities Understanding and implementation of custody initiations world overing custody and sub custody account opening and maintenance related activities. Understand the firm s requirements and various smart forms and articulate the same to end clients and guide them through completion. Partner with Clients, Sales, Solutions, Implementations, Client Service Managers and downstream teams for seamless completion of the assigned task. Exhibit the highest standards of customer service to our internal and external customers (inclusive of confidentiality) Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices Showcase Process improvements and implement process changes as necessary Required Qualifications, Capabilities, and skills You must hold a Bachelor s Degree or above At least 2 years experience in the Financial Services industry with a demonstrated track-record of delivery and/or relevant experience in custody domain. Technical skills Microsoft Office including Excel, Word, and PowerPoint Outstanding client management, partnership building, leadership, and direct experience of dealing with stakeholders using effective communication, organization, prioritization and interpersonal skills Ability to identify risks, issues and successfully navigate through to completion Self-reliance and willingness to "own" complications and creatively find solutions Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment You are a strategic thinker passionate about driving solutions. You have found the right team. As a Reference Data Analyst within our team, you will ensure all client queries and actioned and responded with utmost care and diligence. You will facilitate high quality and timely completion of all client requests. You must display great client service standards to define, analyse, to resolve inquiries and escalations. You should be able to closely manage day to day operations of the team/department, be able to proactively and strategically improve processes to ensure team members are high performing and meeting the firm wide quality standard. Job Responsibilities Understanding and implementation of custody initiations world overing custody and sub custody account opening and maintenance related activities. Understand the firm s requirements and various smart forms and articulate the same to end clients and guide them through completion. Partner with Clients, Sales, Solutions, Implementations, Client Service Managers and downstream teams for seamless completion of the assigned task. Exhibit the highest standards of customer service to our internal and external customers (inclusive of confidentiality) Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices Showcase Process improvements and implement process changes as necessary Required Qualifications, Capabilities, and skills You must hold a Bachelor s Degree or above At least 2 years experience in the Financial Services industry with a demonstrated track-record of delivery and/or relevant experience in custody domain. Technical skills Microsoft Office including Excel, Word, and PowerPoint Outstanding client management, partnership building, leadership, and direct experience of dealing with stakeholders using effective communication, organization, prioritization and interpersonal skills Ability to identify risks, issues and successfully navigate through to completion Self-reliance and willingness to "own" complications and creatively find solutions Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment
Posted 1 month ago
1.0 - 3.0 years
3 - 4 Lacs
Jaipur
Work from Office
Role and Responsibilities 1. Able to create, compile and generate all commercial pre - post shipment, export documentation. 2. Generate quotation, ODS, AO, Export checklists, Commercial Invoice. 3. Must have good knowledge of all export related documentation 4. Filing / checking shipping bills, Bill of lading, Custom Invoice etc. 5. Use the commercial knowledge of Inco terms, HS codes, LC , shipping cost, country of origin certificate , FCL/LCL, high sea sale etc. to insure an error free documentation . 7. Ability to generate & register new IEC code and ports 8. Be able to track and validate pre / post shipment incentives like advance license/EPCG/MEIS/duty drawback etc. 9. Can understand and operate with AEO certification. 10. Logistics management should be able to handle logistic management, Finding/ Managing / Negotiating with CHA/ forwarder, make comparison statements, and track shipments. 11. Communication with clients and agent through whats app etc. 12. Send quotations, draft documents, final documents, complaint handling documentation, claim forms etc. 13. Data entry in ERP system (presently Microsoft AX) Client, contact, Machine, Size, ODS, AO etc. creation in AX. 14. To coordinate with other departments within the company – taking planning commitment, dispatch commitment, packing note etc. with production / planning / dispatch, commercial terms & LC confirmation from finance & accounts. 15. ERP AX data – The data to be collected and received in required format followed by on time updation in ERP AX 16. PAN India Target sheet data collection – consolidation of data collected and received from All domestic & export customers with the help of sales team 17. MIS report of target sheet and sales to be published to CRM / management on daily, weekly, quarterly, half yearly and yearly basis 18. Training program - To give training to different department on advance excel whenever required. Non-Critical Role and Responsibilities 19. Generate & update misc. reports & presentation. 20. Shipment tracker, Commission tracker, Quotation tracker, Commission sheet, Collection report, AR report, Target & Projection report, CRM presentation preparation. 21. Maintain proper filling system & documentation. 22. Timely collection & settlement of agent commission bills. 23. Timely collection & settlement of CHA bills. 24. Keep all information confidential as guided by reporting authority 25. Timing & accuracy level should be high.
Posted 1 month ago
8.0 - 13.0 years
0 - 0 Lacs
Hyderabad, Chennai, Bengaluru
Hybrid
Requirements : 8+ years of experience in data analysis within complex enterprise environments. Proficiency in SQL and experience with data profiling and cleansing techniques. Strong understanding of data structures, relationships, and integration across multiple source systems . Proven experience in documenting data requirements, business rules, and transformation logic. Exposure to enterprise data platforms, cloud data technologies, or data quality tools is a plus. Excellent communication and stakeholder engagement skills. Preferred : Experience/knowledge of MDM Experience/knowledge of P&C Insurance domain .
Posted 1 month ago
5.0 - 10.0 years
5 - 11 Lacs
Chennai
Hybrid
Hi Candidates, We are hiring for Data Analyst Role- Data Analyst Location- Chennai Skills- Project Manager, Data Analyst, KPI, Performance Reporting, MIS Reporting, Power BI, Excel, JIRA JD Good knowledge of our environment (products, markets, practices, processes, systems, organization and people). Ability to deliver the various phases (framing, study / design, execution, completion/closure) of large / complex projects. Ability to develop a culture of the planning, be able to keep a direction to meet the deadlines in an autonomous manner. Ability to take decisions linked to the project when necessary and when it goes under PM mandate. Soft Skills Strong analytical skills Strong problem-solving and negotiation skills Comfortable operating with a strong level of autonomy, self-driven Organised and delivery-focused, with attention to detail. Good communication and reporting skills. Is able to articulate a message clearly and succinctly. Is able to tailor communication style to relevant audiences (i.e. communicate complex issues / matters in a simple understandable way). Working capacity and efficiency. Team Player/ Networking Skills Interested candidates share resume on singh.nikita@kiya.ai
Posted 1 month ago
4.0 - 6.0 years
5 - 7 Lacs
Bengaluru, Karnataka, India
On-site
Location: Bangalore Experience Required: Mid-level (Relevant experience in digital CX, analytics, or customer insight roles) Education: Master's Degree (preferred in Business, Marketing, Data Analytics, or related fields) Job Purpose To lead the strategy, execution, and insight delivery of the e-commerce customer experience program across multiple fashion brands. This role is responsible for collecting and analyzing customer feedback across digital platforms and using insights to drive actionable improvements that enhance customer satisfaction, retention, and business performance. Key Responsibilities Customer Feedback Strategy Design and implement feedback collection initiatives across digital touchpoints such as brand websites, mobile apps, and emerging platforms. Launch and expand experience measurement tools like NPS, CSAT, and verbatim analysis at critical customer journey moments. Collaborate with cross-functional teams to ensure feedback mechanisms align with customer-facing business processes. Digital Execution & Integration Coordinate with product, technology, and operations teams to activate multiple feedback channels including email, SMS, WhatsApp, push notifications, and in-app tools. Maintain and enhance the quality and structure of feedback data to ensure it supports relevant analysis and operational action. Implement loop-closure mechanisms with internal teams or vendor partners to ensure timely response to customer issues. CX Analytics & Dashboards Own key customer experience metrics such as satisfaction levels, detractor trends, and category-wise experience scores. Build and maintain customer experience dashboards and data models using tools like Power BI to provide real-time insights to internal stakeholders. Support the business with analysis that links experience drivers to business outcomes, identifying gaps and recommending interventions. Insights & Stakeholder Engagement Lead regular huddles and reviews with brand teams to discuss insights and drive improvement initiatives. Translate customer data into actionable strategies to improve digital touchpoints, operations, and overall service delivery. Benchmark brand experience performance against industry standards and suggest improvements. Customer-Centric Culture Drive adoption of customer-first practices across business and functional teams through insight sharing, journey mapping, and capability-building sessions. Support strategic initiatives like new channel integrations, platform launches, and experience enhancement pilots. Preferred Skills & Experience Experience in customer analytics, digital CX, or insights roles within e-commerce or retail environments Strong knowledge of CX metrics, customer journeys, and digital engagement Hands-on experience with data analysis tools and dashboard platforms (e.g., Power BI) Excellent communication, problem-solving, and stakeholder management skills Familiarity with CRM tools, customer feedback platforms, and omnichannel environments
Posted 1 month ago
8.0 - 12.0 years
0 Lacs
hyderabad, telangana
On-site
Wipro Limited is a leading technology services and consulting company dedicated to developing innovative solutions that cater to clients" most intricate digital transformation needs. With a workforce of over 230,000 employees and business partners spanning 65 countries, Wipro aims to assist customers, colleagues, and communities in thriving in a dynamic environment. The role entails the facilitation of visual interpretation of data from various sources to create data-driven solutions aligning with clients" requirements. Responsibilities include: 1. Developing valuable insights from multiple data sources as per client needs: - Engaging with customers to gather requirements - Understanding customer objectives and technology trends to define the data's final output - Developing wireframes, prototypes, and use cases to showcase the required data output - Analyzing, proposing, and implementing data visualization technology and tools - Designing and implementing data visual aspects, including BI dashboards - Collaborating with data architects to establish data governance processes - Enabling the Pre-Sales Team by presenting data design principles to clients 2. Capability Building and Team Management: - Ensuring completion of necessary trainings and certifications - Developing Wipro's perspective on data visualization concepts - Mentoring team members for career development - Anticipating talent requirements and hiring the right resources - Contributing to the data visualization practice through selection interviews Performance Parameters: Project Delivery: - Quality of design/ architecture - Delivery as per cost, quality, and timeline Mandatory Skills: Business Analyst/ Data Analyst (Maps) Experience: 8-10 Years Join Wipro, an organization driving digital transformation with bold ambitions and a commitment to reinvention. Be part of a business that evolves alongside the changing world, empowering you to shape your own reinvention. Wipro welcomes applications from individuals with disabilities.,
Posted 1 month ago
2.0 - 6.0 years
0 Lacs
ahmedabad, gujarat
On-site
As a Power BI Developer at our company located in Ahmedabad, you will be responsible for designing and developing Power BI reports and administering them. Your role will involve utilizing your strong knowledge of Power BI data modeling, Power Query, calculated measures, and columns to create insightful data visualizations in reports. Additionally, you will implement row-level security using various constraints and leverage your understanding of different data sources. It would be highly appreciated if you have hands-on experience with Data Gateway, Power BI Embedded, and Premium Capacity. Your expertise in maintaining and enhancing existing Business Intelligent Systems will be crucial for success in this role. Familiarity with ETL tools like SSIS, SQL Server, and Azure Data Factory will be advantageous. In this position, you will be expected to design and develop project documentation while demonstrating excellent interpersonal and communication skills, both verbal and written. Your proficiency in Power BI Desktop, Power BI Administration, SQL Server 2010-2016, data analysis, and ETL tools like SSIS will be essential for excelling in this role. If you have 2 to 5 years of relevant experience, hold a qualification as an IT graduate or equivalent, and are available to start immediately, we encourage you to apply for this exciting opportunity. The salary will be determined based on your qualifications and experience.,
Posted 1 month ago
8.0 - 12.0 years
0 Lacs
rajasthan
On-site
As a Data Analyst at our company based in Georgia, you will be responsible for analyzing and interpreting complex data sets to provide valuable insights and support data-driven decision making. With a minimum of 8 years and a maximum of 10 years of experience, you will leverage your expertise in data analytics to identify trends, patterns, and correlations that will drive business strategies and initiatives. As a graduate with a solid foundation in data analysis, you will use your analytical skills to gather, clean, and organize data from various sources, ensuring its accuracy and reliability. You will also be involved in designing and implementing data models, developing algorithms, and creating visualizations to communicate findings effectively to stakeholders. In this role, you will collaborate with cross-functional teams to understand business requirements, develop data-driven solutions, and provide recommendations for process improvements. Your ability to work with large data sets, use statistical tools, and apply data mining techniques will be essential in delivering actionable insights that drive business growth and performance. If you are a detail-oriented individual with a passion for data analysis and a strong problem-solving mindset, we encourage you to apply for this exciting opportunity to make a significant impact through your data expertise.,
Posted 1 month ago
2.0 - 6.0 years
0 Lacs
haryana
On-site
As a Data Analyst with expertise in Market Research and Web Scraping, you will be responsible for analyzing large datasets to uncover trends and insights related to market dynamics and competitor performance. Your role will involve conducting thorough market research to track competitor activities, identify emerging trends, and understand customer preferences. Additionally, you will design and implement data scraping solutions to extract competitor data from various online sources while ensuring compliance with legal standards and website terms of service. Your key responsibilities will include developing dashboards, reports, and visualizations to communicate key insights effectively to stakeholders. You will collaborate with cross-functional teams to align data-driven insights with company objectives and support strategic decision-making in product development and marketing strategies. Furthermore, you will be involved in database management, data cleaning, and maintaining organized databases with accurate and consistent information for easy access and retrieval. To excel in this role, you should have a Bachelor's degree in Data Science, Computer Science, Statistics, Business Analytics, or a related field. Advanced degrees or certifications in data analytics or market research will be advantageous. Proficiency in SQL, Python, or R for data analysis, along with experience in data visualization tools like Tableau, Power BI, or D3.js, is essential. Strong analytical skills, the ability to interpret data effectively, and knowledge of statistical analysis techniques are key requirements for this position. Experience with data scraping tools such as BeautifulSoup, Scrapy, or Selenium, as well as familiarity with web analytics and SEO tools like Google Analytics or SEMrush, will be beneficial. Preferred skills include experience with e-commerce data analysis, knowledge of retail or consumer behavior analytics, and an understanding of machine learning techniques for data classification and prediction. Ethical data scraping practices and adherence to data privacy laws are essential considerations for this role. If you meet these qualifications and are excited about the opportunity to work in a dynamic environment where your analytical skills and market research expertise will be valued, we encourage you to apply by sending your updated resume along with your current salary details to jobs@glansolutions.com. For any inquiries, feel free to contact Satish at 8802749743 or visit our website at www.glansolutions.com to explore more job opportunities. Join us at Glan Solutions and leverage your data analysis skills to drive strategic decisions and contribute to our success in the fashion/garment/apparel industry! Note: This job was posted on 14th November 2024.,
Posted 1 month ago
2.0 - 4.0 years
4 - 6 Lacs
Gurugram, Sector 39
Work from Office
We are seeking a motivated and detail-oriented Mapping Expert to join our dynamic team. In this role, you will assist in managing and maintaining our hotel mapping database by integrating static hotel content from various sources, identifying and rectifying potential errors, and contributing to the overall quality of our data. Job Role: - Assist in merging static hotel content from multiple integrators into a unified database, ensuring accurate identification for locations, hotels, and hotel details (including geocodes and addresses). - Identify potential errors within the platform and database and work on correcting them. - Regularly analyse product and technical specifications to ensure data accuracy and relevance. - Collaborate with team members on database management tasks and contribute to team objectives. - Support supplier onboarding and communication with suppliers and customers. - Complete tasks and assignments accurately and on time. Qualifications: - Previous experience or interest in travel technology or a related field is preferred. - Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint). - Good verbal and written communication skills.
Posted 1 month ago
1.0 - 3.0 years
3 - 6 Lacs
Noida
Work from Office
Join our Team About this opportunity: We are looking for a Data Analyst to join our team at Ericsson. This role requires you to define, create, automate, and enhance our key operational and statistical data repertoire. You will be tasked with developing innovative processes to enhance task effectiveness and consolidate customer information. What you will do: - Develop and deliver standard and new measures of analysis. - Create and automate full scripts. - Translate and understand business requirements into analytics. - Reuse and propose new templates, ensuring alignment with the requestor. - Identify new measures and improvements, exploring data in tandem with business owners. - Perform audits, maintain operational recurring deliverables, and debug automation scripts. - Create and maintain visualizations, presenting large data sets in easy-to-interpret ways. The skills you bring: - Data Lakes. - Ericsson Operations Engine - Mode Of Operations. - Visual Analytics. - Trend Analysis. - MS TOP. - Digital Dashboards. - Visual Modeling. - Tableau Competence. - Network Performance. - Data Visualization. - Data Presentation. - Business Requirements. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - Scripting. Why join Ericsson What happens once you apply Primary country and city: India (IN) || Noida Req ID: 767694
Posted 1 month ago
1.0 - 8.0 years
3 - 10 Lacs
Noida
Work from Office
About this opportunity: We are looking for a Data Analyst to join our team at Ericsson. This role requires you to define, create, automate, and enhance our key operational and statistical data repertoire. You will be tasked with developing innovative processes to enhance task effectiveness and consolidate customer information. What you will do: - Develop and deliver standard and new measures of analysis. - Create and automate full scripts. - Translate and understand business requirements into analytics. - Reuse and propose new templates, ensuring alignment with the requestor. - Identify new measures and improvements, exploring data in tandem with business owners. - Perform audits, maintain operational recurring deliverables, and debug automation scripts. - Create and maintain visualizations, presenting large data sets in easy-to-interpret ways. The skills you bring: - Data Lakes. - Ericsson Operations Engine - Mode Of Operations. - Visual Analytics. - Trend Analysis. - MS TOP. - Digital Dashboards. - Visual Modeling. - Tableau Competence. - Network Performance. - Data Visualization. - Data Presentation. - Business Requirements. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - Scripting. Primary country and city: India (IN) || Noida Req ID: 767694
Posted 1 month ago
2.0 - 10.0 years
8 - 9 Lacs
Patna
Work from Office
Job summary Training Specialist At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee s workplace performance in conjunction with the company s core values to meet the goal of organization. Amazon is an Equal Opportunity- Trainer Best Behavior 1Listening to associates and be supportive to managers. 2Answering requests and always gets back to people. 3Lead by example, doing what we say and act how we say. 4Must be approachable. 5Must exhibit the best behavior while at work. 6Always be up to date with the latest techniques, tools, and processes. 7Be right, honest, and be willing to accept mistakes. 8Be willing to push their limits and accept more responsibilities. 9Drive in quality & learning related metrics 10Conducting chime sessions & class room training sessions to the stake holders 1. Supervise structured learning metrices and also oversee their results for the assigned territory and region. 2. Managing live performance metrices end to end for the assigned territory. 3. Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning. 4. Maintaining data and analysis through reports on excel (as per business requirement) 5. Ensure completion of new hire training program, coaching & other performance improvement programs on time. 6. Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis. 7. Identifying learning coaches & certifying them. 8. Lead the individual improvement projects to enhance the business performance. 9.Drive Quality & Learning metrics 10.Conducting chime sessions & Class room sessions to the stake holders A day in the life Track the day to day business metrics and plan to visit the mapped stations for metric improvement Daily Reportings and progress updates Involve and engage well with mapped LA/LGs for daily L&D activities Role requirements: 1. Experience in customer service and handling projects will be an added advantage. 2. Should be able to translate and add voice over for the given content in regional languages. 3. Provide support to existing data management through analysis and accurate reports. 4. Capability to present intricate information to a variety of audiences. 5. Proficient in MS Word, excel & PowerPoint 6. Graduate in any field. 7. Excellent organization & interpersonal skills. 8. Person should be flexible working on weekends (in case of business requirement) Role requirements: 1. Should have training experience. 2Data Analyst Experience.
Posted 1 month ago
3.0 - 8.0 years
2 - 6 Lacs
Gurugram
Work from Office
Job Title: Senior Analyst - Data Analyst Work Type: Permanent Location: DLF Downtown - Gurgaon It s more than a career at NAB. It s about more meaningful work, more global opportunities and more innovation beyond boundaries . Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you ll be recognised and rewarded for your contribution in return. You ll have our support to excel for our customers, deliver positive change for our communities and grow your career. NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues. At NAB India, we re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities. YOUR NEW ROLE: Partner with Business Stakeholders to understand use case requirements and to help identify opportunities to deliver business value. Translate business requirements into functional specification documentation Understand business need, challenges and their processes to develop a fit for purpose solution, i.e. analytic use case and/or dashboard design, addressing their problems in relations to driving business outcome Identify and document business metrics, working to standardise data sources and definitions. Responsible for developing relevant documentation including initiative scope, plans, status update, backlogs, and risk/issue as required Collaborate with onshore team and input into the build of data assets that supports dashboard output. WHAT YOU WILL BRING : Over 3 years working experience in in one or more of the following functions: collections, fraud, lending operations and payments in financial institution/banking industry Clear experience of Agile behaviours, principles, tools and techniques. Technical skills - Minimum requirements: Python, SQL, API Data visualisation and story telling eg. PowerBI A diverse and inclusive workplace works better for everyone: Our goal is to foster a culture that fills us with pride, rooted in trust and respect. NAB is committed to creating a positive and supportive environment where everyone is encouraged to embrace their true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It s a huge part of what makes NAB such a special place to be. More focus on you: We re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities Join NAB India: This is your chance to join NAB India and along with your experience and expertise to help shape an innovation driven organisation that focuses on making a positive impact in the lives of its customers, colleagues and communities To know more about us please click here To know more about NAB Global Innovation Centres please click here We re on LinkedIn: NAB Innovation Centre India
Posted 1 month ago
2.0 - 7.0 years
3 - 7 Lacs
Ahmedabad
Work from Office
Generating live & day-end reports using Excel. Ensuring smooth & compliant execution of transactions. Provide regular updates to the immediate superior as and when required. Quantitative Analyst / Data Analyst Minimum 1 Year Of Experience Quantitative Trading Strategies Develop and implement quantitative trading strategies across various asset classes, including equities, futures and options. Conduct research and analysis to identify alpha-generating opportunities using statistical modelling, machine learning techniques, and mathematical algorithms. Develop, test, and back-test quantitative trading models using Python, R, or other programming languages. Collaborate with traders and developers to optimize trading systems and algorithms for execution efficiency and risk management. Monitor and evaluate the performance of trading strategies, making adjustments as necessary to enhance profitability and minimize risk. Stay abreast of market trends, industry developments, and emerging technologies to maintain a competitive edge in quantitative trading.
Posted 1 month ago
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